The UPLINX Remote Phone Control tool enables a phone administrator or help desk operator to remotely control Cisco phones from their computer. Phone operations that normally could only be performed locally at the Cisco phone can now be executed remotely without leaving your desk.
Time consuming trips like ‘walking the floor’ for user support, to configure phones, validate settings or troubleshoot a reported issue are now a thing of the past.
Bulk operations, which are included in the desktop (engineering) edition, can also be executed from the command line and scripted to allow scheduled or repetitive execution.
Remotely Validate Cisco Phone Functionality
Remotely log in an extension mobility profile, check the phone display and call your desk phone to troubleshoot without traveling or engaging end users or site staff.
Remote Training and Support
Support staff can remotely view and control a Cisco phone and talk an end-user through unique features which may be configured on their Cisco phone or User Device Profile, such as Group Pickup, Conference or Hunt Group.
Monitor Voice Calls
Monitor remote voice streams with Cisco Silent Call Monitoring to improve troubleshooting and validation of phone configurations.
Designed for security and optimized for operational support.
The web edition is designed for help desks and operational support of telephony systems in production. It runs on-premise on Windows 2008/2012 servers.
Web browser access requires no application deployment.
Multi-cluster, multi-user support with granular auditing down to individual actions.
Strong security with audit logs of logins and actions containing who, when and what has been done.
Dedicated and granular access rules centrally managed and controlled. User access to Cisco phones can be limited per device pool, extension range and other filters.
No CUCM administrator account is required to use remote phone control. Authentication of login credentials via Active Directory means no CUCM administrative access.
Supports data and voice VLAN separation and firewalls with clear traffic flows from the Phone Control server to phones and the CUCM servers. User browser access is only to the Phone Control Tool web server, enabling strong security policies.