Remotely control Cisco IP phones from your desk. Login users remotely, place calls and change phone settings.

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Features

Remote Control for Cisco Phones

The UPLINX Remote Phone Control tool enables a phone administrator or help desk operator to remotely control Cisco phones from their computer. Phone operations that normally could only be performed locally at the Cisco phone can now be executed remotely without leaving your desk.

Time consuming trips like ‘walking the floor’ for user support, to configure phones, validate settings or troubleshoot a reported issue are now a thing of the past.

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Features

rpc features remotely control

Remotely control Cisco phones

Remotely control Cisco phones from your desk (screenshot below) by pressing the keys and viewing the phone’s display as if sitting at the phone. Read More...

Cisco Extension Mobility

Remotely log in and log out a user’s device profile for Cisco Extension Mobility. Script or perform status/login/logout operations.

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rpc features extention mobility
rpc screen capture

Screen Captures

An image of the phone’s display can be saved for user guides and as-built documentation. Read More...

Bulk Operations with 4 easy-to-use Wizards

Bulk operations, which are included in the desktop (engineering) edition, can also be executed from the command line and scripted to allow scheduled or repetitive execution.

Easy-To-Use Wizards for all Bulk Operations
Remotely Validate Cisco Phone Functionality

Remotely Validate Cisco Phone Functionality

Remotely log in an extension mobility profile, check the phone display and call your desk phone to troubleshoot without traveling or engaging end users or site staff.

Remote Training and Support

Support staff can remotely view and control a Cisco phone and talk an end-user through unique features which may be configured on their Cisco phone or User Device Profile, such as Group Pickup, Conference or Hunt Group.

Remote Training and Support
Monitor Voice Calls

Monitor Voice Calls

Monitor remote voice streams with Cisco Silent Call Monitoring to improve troubleshooting and validation of phone configurations.

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Multi-Cluster and Multi-User support

IP phones registered to different CUCM clusters are fully supported concurrently. Includes granular user privileges with reporting and logging for high security. (Web Edition only)

Multi Cluster and Multi User support

Generate your FREE & FULL report for invalid ITL files on Cisco phones. Identify any issues...

What is an ITL file?

ITL-Erase-on-Cisco-Phones

User Guide & Product News
How to use & Product News per Release User Guide & Product News
Licensing
Licensing Options for Engineers, Consultants and System Integrators. Licensing
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Product Screenshots

The UPLINX Remote Phone Control tool allows a phone administrator or help desk operator to remotely control a Cisco phone from their desk. Phone operations that normally can only be performed locally at the Cisco phone, can now be executed remotely from your computer. with the same level of control as if sitting at the phone.

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Desktop (Engineering) Edition Windows Application

 The Swiss Knife for engineers and administrators to remotely control and configure Cisco Phones.

Desktop Edition of UPLINX Phone Control Tool

Windows application for Cisco project engineers and experts to remotely control and configure phones without leaving the desk. Can be used for a single phone or a group of phones in bulk.

  • Remotely control Cisco phones.
  • 4 bulk operation wizards to easily perform:

  • Finding invalid ITL files and Erase CTL/ITL files from Cisco phones.
  • Extension Mobility logout and re-login from a spreadsheet.
  • Background image deployment.
  • Bulk Key Macros to change settings which are only accessible at a phone, such as:

  • Set a specific ring tone per line.
  • Change Ethernet port settings.

Web Server (Help Desk) Edition Windows Server

Designed for security and optimized for operational support.

Web Edition of UPLINX Phone Control Tool

The web edition is designed for help desks and operational support of telephony systems in production. It runs on-premise on Windows 2008/2012 servers.

  • Web browser access requires no application deployment.
  • Multi-cluster, multi-user support with granular auditing down to individual actions.
  • Strong security with audit logs of logins and actions containing who, when and what has been done.
  • Dedicated and granular access rules centrally managed and controlled. User access to Cisco phones can be limited per device pool, extension range and other filters.
  • No CUCM administrator account is required to use remote phone control. Authentication of login credentials via Active Directory means no CUCM administrative access.
  • Supports data and voice VLAN separation and firewalls with clear traffic flows from the Phone Control server to phones and the CUCM servers. User browser access is only to the Phone Control Tool web server, enabling strong security policies.
  • Pricing starts from $3,900 for 1 x CUCM cluster and 1,000 phones. Includes installation and customization on your provided server, which gives you a fully working solution :-)

Supported Cisco IP Phones

  • 7906, 7911
  • 7921, 7925, 7926 WLAN phones
  • 7940-45, 7960-65, 7970-7975, 7931
  • Expansion Modules 7914/15/16 (12 or 24 buttons)
  • 78xx
  • 88xx: 8811, 8831 conference phone, 8841, 8851 and 8861
  • KEM for 8851 and 8861
  • 69xx: 6921, 6941, 6945, 6961
  • 89xx: 8941, 8945, 8961
  • 99xx: 9951, 9971
Remote Phone Control support for the latest Cisco phones

What Clients Say

Remote Phone Control helps me to talk to users which need support as it shows all details of the remote phone.
The wizards allowed me within minutes to deploy background images and to log in Extension Mobility users.

Our Customers