The UPLINX Remote Phone Control tool enables a phone administrator or help desk operator to remotely control Cisco phones from their computer. Phone operations that normally could only be performed locally at the Cisco phone can now be executed remotely without leaving your desk.
Time consuming trips like ‘walking the floor’ for user support, to configure phones, validate settings or troubleshoot a reported issue are now a thing of the past.
Bulk operations, which are included in the desktop (engineering) edition, can also be executed from the command line and scripted to allow scheduled or repetitive execution.
Remotely Validate Cisco Phone Functionality
Remotely log in an extension mobility profile, check the phone display and call your desk phone to troubleshoot without traveling or engaging end users or site staff.
Remote Training and Support
Support staff can remotely view and control a Cisco phone and talk an end-user through unique features which may be configured on their Cisco phone or User Device Profile, such as Group Pickup, Conference or Hunt Group.
Monitor Voice Calls
Monitor remote voice streams with Cisco Silent Call Monitoring to improve troubleshooting and validation of phone configurations.
The UPLINX Remote Phone Control tool allows a phone administrator or help desk operator to remotely control a Cisco phone from their desk. Phone operations that normally can only be performed locally at the Cisco phone, can now be executed remotely from your computer. with the same level of control as if sitting at the phone.
Test a remote phone from your desk by placing calls, changing settings and login or logout Extension Mobility profiles.
Support for the latest Cisco phone models is included in software maintenance.
Desktop edition of UPLINX Phone Control is a Microsoft Windows application which is quickly installed and easy to use.
To get started, configure the CUCM server details and all is ready to go. JTAPI is used to control phones.
Bulk deploy background images to phones within minutes. Images are automatically resized to suit any Cisco phone model.
Erase CTL-ITL files from phones for Cisco CUCM server migration and upgrades. Please read more about ITL files on Cisco phones and important migration steps in our how-to migration guide.
The FREE ITL report (no license required - included in trial version) checks Cisco phones for invalid ITL files to identify issues in your CUCM deployment.
Record and replay key macros to multiple phones to apply settings to Cisco phones. For example to set the ringtone on a line.
Download now and see for yourself.
The Swiss Army Knife
for engineers and administrators
to remotely control and configure Cisco Phones
Windows Desktop Application
Windows application for Cisco project engineers and experts to remotely control and configure phones without leaving the desk. Can be used for a single phone or a group of phones in bulk.
Remotely control Cisco phones.
4 bulk operation wizards to easily perform:
Finding invalid ITL files and Erase CTL/ITL files from Cisco phones.
Extension Mobility logout and re-login from a spreadsheet.
Background image deployment.
Bulk Key Macros to change settings which are only accessible at a phone, such as:
Set a specific ring tone per line.
Change Ethernet port settings.
Screenshot a group of phones.
Send text messages to phone screens for outage or emergency alerts.
Tool operations can be executed from command line and in scripts.
Designed with security in mind, and optimized for active operational support.
Web Edition for Windows Server
The web edition is designed for help desks and operational support of telephony systems in production. It runs on-premise on Windows Server.
Web browser access requires no application deployment.
Multi-cluster, multi-user support with granular auditing down to individual actions.
Strong security with audit logs of logins and actions containing who, when and what has been done.
Dedicated and granular access rules centrally managed and controlled. User access to Cisco phones can be limited per device pool, extension range and other filters.
No CUCM administrator account is required to use remote phone control. Authentication of login credentials via Active Directory means no CUCM administrative access.
Supports data and voice VLAN separation and firewalls with clear traffic flows from the Phone Control server to phones and the CUCM servers. User browser access is only to the Phone Control Tool web server, enabling strong security policies.