Rapidly setup Cisco phones, device profiles, voicemail and presence details - Correctly, first time, every time.


Provisioning System for Cisco Unified Communications

The Uplinx Provisioning System for Cisco Unified Communications is a comprehensive commissioning system which makes it easy to perform advanced commissioning tasks for end users in no time.

Rapidly setup Cisco phones, device profiles, voicemail and presence details - correctly, first time, every time - thus reducing operational costs associated with daily telephony operations.

It enables help desks, customers or site administrators to manage their own telephony users by limiting access and enforces an organisation's standards and policies to telephony configurations on a single web GUI whilst also providing reports on all performed operations.

Smart Console for easy commissioning


Smart Console for Easy Commissioning

  • Enable site admins and help desk
  • Reduce cost and improve service quality
  • Avoid time consuming operations
  • Increase employee satisfaction
  • Free up time of your IT experts
  • Provision correctly, first time, every time

The Uplinx Provisioning System assists in creating, updating and deleting users, phones, Extension Mobility profiles, voicemail and all associated end user objects in Cisco Unified Communications Manager and related telephony servers (Cisco Unity Connection, Cisco Unified Presence, Microsoft Active Directory, Exchange and Lync).


Simplify Day-to-Day MACD Provisioning for End-Users

Benefits of the Uplinx Provisioning System for Cisco Unified Communications include:

  • A single web interface to provision all end-user required configurations.
  • Allow basic trained staff to carry out day-to-day MACDs.
  • Console for Helpdesk: MACD requests are received via a support tool or email.
  • Limit access for site administrators, customers or helpdesk to manage their ‘own’ users and phones and specify which settings can be modified by pre-defining available values.
  • Eliminate configuration mistakes by defining site and location based parameters which allow everyone to perform provisioning without prior knowledge. A single customisable interface that only provides editable fields that are relevant to a specific site or UC deployment.
  • Perform any MACD operation in less than 30 seconds including email notification!
  • Re-use information from Active Directory to prefill location based templates to reduce efforts and to minimise data entry errors.
  • Email notifications to requester, end-user or administrators.
  • Automatic detection of added, changed or deleted users in the enterprise through the Active Directory change tracker.
  • Portal page (Self-service or to place orders).
  • Audit trail and full reporting on provisioning activities.
  • Bulk deployment.
  • API Integration allows your organization to further leverage the Provisioning System by integrating it into 3rd party systems. Provision users and devices from your existing systems with less than 10 lines of code.
  • Provides workflow for a help desk with provisioning console, reporting on changes and requests, pre-fill email to notify requester.


Uplinx Provisionibng System - automate, delegate, simplify

Provisioning System Technical Overview

ServiceNow integration - UPLINX Provisioing System

ServiceNow Integration

You can now easily integrate self-service and provisioning functions for Cisco Unified Communication into ServiceNow and customize the ServiceNow portals. Read More...

Uplinx Provisioning System


Uplinx Provisioning System


Uplinx Provisioning System

Why Use It?

The telephony administrator can efficiently process daily MACD changes, and doesn't need to be a technical person.

Contact information can be imported from Active Directory to save time and costs and avoid errors.

Commissioned phones can be verified at REMOTE sites by using the Phone Control tool.

The progress window of a new commissioning request contains all detailed logs.

The system logs all actions and provides detailed reports. Statistics on utilization and user audit logs are immediately available

The extension picker helps the console user to allocate a free extension, chosen from the range of available extensions on the site.



Now, departmental admins can be given configuration rights on CUCM for their users and phones. The simplified Management Console allows for granular access to centralized Cisco UC infrastructure in a simple and safe manner.

Granular access controls can be given based on device pool, extension range or other criteria for their own department.

  • Delegate configuration to departmental admins
  • Limit an admin to manage their own users and phones


Supported Components

  • Cisco Unified Communications Manager (CUCM)
  • Cisco IM and Presence server (IMP/CUPS)
  • Cisco Unity Connection (CUC)
  • Any SQL databases
  • Microsoft Active Directory (optional)
  • Microsoft Exchange Email and Unified Messaging (voicemail)
  • Microsoft Lync for presence and Remote Call Control (RCC)
  • Microsoft Active Directory to retrieve, track and provision end user information
  • CUCM end user and associations
  • All available phones (Hard phones and all softphones incl Jabber) with allocating extension. Auto-registered phone deployment.
  • Cisco Extension Mobility - Device Profiles and extensions
  • Voicemail on Unity Connection and Exchange
  • Cisco Mobility (Remote Destination and RD Profiles)
  • IM and Presence services configuration
Our service desk can now quickly and effectively process user provisioning. All is to our standards and the system ensures that everything is done correctly.
Since we have deployed Uplinx Console, I have time again to extend functionality and progress projects. Basic support requests and MACD are now handled by the help desk.