The Web Edition of the UPLINX Remote Phone Control is designed for help-desks and operational support staff tasked with supporting Cisco phones for end-users in organizations requiring high-security levels.

Its role-based user access module ensures secure and granular access for multiple users. It provides logging, reporting, and statistics of all operations. Finance, banks, insurance, government, and defense are some of the high-security organizations that use it.

The Web Edition is installed on a Windows Server with a Microsoft SQL Server database. It can be used standalone or as an add-on module to the UPLINX Provisioning System to validate new setups and remotely troubleshoot telephony issues or to help end-users.

Designed for help-desks to provide secure support

  • Web browser access requires no application deployment.
  • Multi-cluster, multi-user support with granular auditing down to individual actions.
  • Strong security with audit logs of logins and actions containing who, when and what has been done.
  • Dedicated and granular access rules are centrally managed and controlled. User access to Cisco phones can be limited per device pool, extension range and other filters.
  • Secure user authentication at the UPLINX Phone Control server via Active Directory means no CUCM administrative access details need to be shared. No sharing of strong CUCM administrator account details - as required in the desktop application across a multitude of devices.
  • UPLINX Phone Control server acts as a network proxy between the user's web browser, the Cisco phone, and CUCM servers. Therefore, it allows for the separation of data and voice network traffic. Network communication only flows from the user's web browser to the UPLINX Phone Control server, and from there to phones and CUCM servers.
    There is never any network traffic from the users machine to the Cisco phones or CUCMs, enabling strong security policies.

Pricing starts from $3,900 for 1 x CUCM cluster and 1,000 phones. Includes installation and customization on your provided Windows Server.

UPLINX Phone Control Tool - Web Edition interface