Rule-based automated provisioning of all end-user configurations based on Active Directory.

White Paper

Zero Touch Auto Provisioning for Cisco CUCM

Cisco telephony deployments can now automatically synchronize telephony details from Microsoft Active Directory. Auto Provisioning System (APS) allows for rapid service provisioning and fault free commissioning of every Cisco phone user in the enterprise based on the user's settings in Microsoft Active Directory.

APS can create automatically all end-user setups for Cisco UC such as multiple phones with automated extension allocation from its site, device profiles for Cisco Extension Mobility, Jabber, CSF, RDP and voicemail.

box Auto Provisioning



Automated Configuration for all End-Users

Auto Provisioning for Cisco creates (automatically, or on approval) the following setups required by Cisco Unified Communications based on user information in Microsoft Active Directory:

  • Any combination of Cisco phone(s), Jabber, CSF, RDP with auto allocation of extension(s) from the site extension range. Shared extension(s) and pre-allocated extensions are also supported.
  • CUCM end-user with roles, associated devices, owner userid and voicemail extension.
  • Device Profile(s) for Cisco Extension Mobility Simplify phone deployment by reformatting auto-registered phones to site specific logged-out phones for
  • Cisco Extension Mobility. There are no other steps involved other than plugging the phone in on a desk. For increased security, approval by help desk can be mandatory.
  • Automatic, assigned or approved allocation of extension(s) from site pool(s). Write-back of user's extension to AD.
  • Voicemail on Cisco Unity Connection or Microsoft Exchange.
  • Presence on Cisco IM and Presence (IMP/CUPS) and Microsoft Lync
  • Full support for Cisco TAPS

An email can notify the end user of their setup and how to use their telephony device and can also include attachments for training purposes.

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Provision all End-Users from Microsoft Active Directory

Active Directory user settings are tracked by the Auto Provisioning System and changes to location attribute, names or assigned extension create provisioning jobs for Cisco UC. Rules are configured for any AD attributes to generate configurations for Cisco UC. This allows to fully administrate Cisco UC configurations via Active Directory. The AD end-user configuration is typically created when a new user joins the enterprise and deleted when the user leaves. Auto Provisioning tracks these changes and creates or deletes the end-user configuration on Cisco servers based on rules and templates. Any system generated job can be approved by a site administrator before being executed.

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Interactive Provisioning with Console at Help Desk

For ad-hoc provisioning (such as resetting PINs), more complex setups or when AD users cannot be classified, the help desk or site telephony administrator can use the Uplinx Provisioning System Console (click here) to select telephony specific settings such as site, extensions and calling permissions to complete the provisioning request.

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Automatic or Predefined Allocation of Extensions

Extensions can be predefined in the AD user, assigned by a telephony administrator or automatically allocated from the site extension range. During commissioning the allocated extension will be updated in Active Directory to reflect the commissioned extension of the user. This means that extension information is always accurate across Cisco UC and Active Directory without manually managing free and used extension lists.

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Approval of Jobs by Single Click

Any system generated job generates an email notification to a site administrator requesting approval before being executed. This ensures that the IT team is in full control and can quickly check the configuration details of a suggested job by the system. One or multiple jobs can be approved within seconds from a web based approver screen. Approvers can be given only access to jobs involving end-users at a particular site.

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Auto Provisioning For Cisco Extension Mobility

Cisco Extension Mobility is perfectly suited for Auto Provisioning as no MAC addresses of phones need to be maintained. Complete configurations for end-users consisting of any combination of device profiles, Jabber, softphones, presence and voicemail can be added, updated and deleted from Cisco UC servers by customizing flexible rules by configuring location and user type information in Active Directory per user. Site based settings and allocation and reporting on site extensions allows for 98% reduction in manual provisioning. The system also supports automated emails to end-users including log-in details and training materials. Phone deployment of logged-out phones is fully supported. Please read more in our white paper "Deployment Of Cisco Extension Mobility in Enterprises".

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Uplinx Auto-Provisioning is an automated system to add, update or delete Standard users for Cisco UC.


The system will automatically email you alerts when new, updated or deleted users appear in Active Directory. Approve the suggested actions to change the CUCM configuration.


An email will be sent automatically to notify an end-user of their new login details and how to use their setup.


How Does It Work?

UPLINX has extended the Provisioning System to allow for fully automated, rule-based provisioning for any end-user setups required by Cisco UC based on the user's setting in Microsoft Active Directory.

Auto Provisioning for Cisco

CUCM end-users, phones, CSF, Jabber, RDP, voicemail, logged out phones and device profiles can now be automatically provisioned (added, updated and deleted) based on defined enterprise rules when changes are detected in the user settings of Microsoft Active Directory. The Uplinx Change Tracker, which is part of the Auto Provisioning System, detects added, updated or deleted users and assigns a site and telephony class to generate an auto provisioning job. The system supports multiple CUCM clusters, each with multiple sites and telephony administrators.

To facilitate an auto provisioning job, a filter and rule module maps AD user attributes to telephony classes which contain Cisco specific settings. CUCM users, phones and device profiles are commissioned by using templates and telephony site specific definitions.

The system can be easily and rapidly customized via the web GUI to accommodate a wide range of configuration options.

Auto Provisioning can also be initiated from any third party system which can utilize the UPLINX API for provisioning. Any third party system or requirement can now be integrated by utilizing the provided API code samples.

More about API Integration …


  • Administrative efforts and costs are minimized.
  • Rapid automated service provisioning and fault free commissioning for every Cisco user.
  • Administrative efforts and costs are minimized when telephony users are synchronized to Active Directory.
  • Automatic detection of added/changed/deleted users in the enterprise through the Active Directory change tracker.
  • Daily telephony MACD operations are automated and can be managed by the service desk. Hence Cisco experts can concentrate on more advanced tasks - avoiding repetitive tasks and staffing issues.
  • All user's information can be setup at the very beginning in Active Directory, only requiring a single job to be raised to a service desk. This avoids having to raise a 2nd request to the telephony service desk.
  • User extension information in Active Directory is now always in sync to the Cisco phone extension.