Rule-based automated provisioning of all end-user configurations based on Active Directory.

White Paper

Zero Touch Auto Provisioning for Cisco CUCM

Cisco telephony deployments can now automatically synchronize telephony details from Microsoft Active Directory. Auto Provisioning System (APS) allows for rapid service provisioning and fault-free commissioning of every Cisco phone user in the enterprise based on the user's settings in Microsoft Active Directory.

APS can automatically create all end-user setups for Cisco UC such as multiple phones with automated extension allocation from its site, device profiles for Cisco Extension Mobility, Jabber, CSF, RDP and voicemail.

Companies can now automate any Cisco UC deployment and reduce provisioning costs by using the Uplinx Auto-Provisioning System.

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Auto-Provisioning Whitepaper

Automated Configuration for all End-Users


Auto Provisioning for Cisco creates the following setups required by Cisco Unified Communications, automatically, or on approval, and based on user information in Microsoft Active Directory:

  • Any combination of Cisco phone(s), Jabber, CSF, RDP with auto allocation of extension(s) from the site extension range. Shared extension(s) and pre-allocated extensions are also supported.
  • CUCM end-user with roles, associated devices, owner userid and voicemail extension.
  • Device Profiles for Cisco Extension Mobility - Simplify phone deployment by reformatting auto-registered phones to site specific logged-out phones. There are no other steps involved other than plugging the phone in on a desk. For increased security, approval by help desk can be mandatory.
  • Automatic, assigned or approved allocation of extensions from site pools. Write-back of user's extension to AD.
  • Voicemail on Cisco Unity Connection or Microsoft Exchange.
  • Presence on Cisco IM and Presence (IMP/CUPS) and Microsoft Lync.
  • Full support for Cisco TAPS

An email can notify the end user of their setup and how to use their telephony device and can also include attachments for training purposes.

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View this practical demonstration of the Uplinx Auto-Provisioning System.

Provision all End-Users from Microsoft Active Directory

Active Directory user settings can now govern which configuration items are configured for an end-user on Cisco Unified Communications. AD user settings are tracked by the Auto-Provisioning System and changes to location attribute, names or assigned extension create provisioning jobs. Any system-generated job can be approved by a site administrator before being executed.

This allows to fully administrate standard Cisco UC configurations via Active Directory leading to a 98% reduction in manual provisioning.

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Interactive Provisioning with Console at Help Desk

For ad-hoc provisioning such as resetting PINs, for more complex setups or when AD users cannot be classified, the help desk or site telephony administrator can use the Uplinx Provisioning System Console to select telephony specific settings such as the site, the extension or the calling permissions to complete the provisioning request.

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Automatic or Predefined Allocation of Extensions

Extensions can be predefined in the AD user, assigned by a telephony administrator or automatically allocated from the site extension range. During commissioning, the allocated extension will be updated in Active Directory to reflect the commissioned extension of the user. This means that extension information is always accurate across Cisco UC and Active Directory without having to manually manage free and used extension lists.

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Single-Click Job Approval

Any new, updated or deleted Active Directory user that requires a change to its Cisco UC configuration will trigger an email notification to a site administrator requesting approval before being executed. This ensures that the IT team is in full control and can quickly check the configuration details of a suggested job by the system. One or multiple jobs can be approved within seconds from the web based approver screen. Approval can be delegated to specific users per site.

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Auto Provisioning for all User's Devices

Any combination of phones, device profiles, Jabber, soft-phones, RDPs, presence and voicemail configurations can be managed automatically by APS leading to a 98% reduction in manual provisioning.

Each end-users' configuration is controlled by settings from the Active Directory user settings and can be preset by any existing Active Directory management system during, or after the Microsoft provisioning process. APS will then create all required configuration on Cisco Unified Communications.

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UPLINX Auto-Provisioning System - for all User's devices

Uplinx Auto-Provisioning is an automated system to add, update or delete Standard users for Cisco UC.

The system will automatically email you alerts when new, updated or deleted users appear in Active Directory. Approve the suggested actions to change the CUCM configuration.

An email will be sent automatically to notify an end-user of their new login details and how to use their setup.


How Does It Work?

UPLINX has extended the Provisioning System to allow for fully automated, rule-based provisioning for any end-user setups required by Cisco UC based on the user's setting in Microsoft Active Directory.

Auto Provisioning for Cisco

CUCM end-users, phones, CSF, Jabber, RDP, voicemail, logged out phones and device profiles can now be automatically provisioned (added, updated and deleted) based on defined enterprise rules when changes are detected in the user settings of Microsoft Active Directory. The Uplinx Change Tracker, part of the Auto-Provisioning System, detects added, updated or deleted users and assigns a site and telephony class to generate an auto provisioning job. The system supports multiple CUCM clusters, each with multiple sites and telephony administrators.

To facilitate an auto-provisioning job, a filter and rule module maps AD user attributes to telephony classes that contain Cisco specific settings. CUCM users, phones and device profiles are commissioned by using templates and telephony site specific definitions.

The system can be easily and rapidly customized via the web GUI to accommodate a wide range of configuration options.

Auto-Provisioning can also be initiated from any third party system which can utilize the UPLINX API for provisioning. Any third party system or requirement can now be integrated by utilizing the provided API code samples.

More about API Integration …


  • Administrative efforts and costs are minimized.
  • Rapid automated service provisioning and fault free commissioning for every Cisco user.
  • Administrative efforts and costs are minimized when telephony users are synchronized to Active Directory.
  • Automatic detection of added/changed/deleted users in the enterprise through the Active Directory change tracker.
  • Daily telephony MACD operations are automated and can be managed by the service desk. Now Cisco experts can concentrate on more advanced tasks - avoiding repetitive tasks and staffing issues.
  • All user's information can be setup at the very beginning in Active Directory, only requiring a single job to be raised to a service desk. This avoids having to raise a 2nd request to the telephony service desk.
  • User extension information in Active Directory is now always in sync with the Cisco phone extension.