UPLINX Phone Control for Webex comes in two editions for remotely controlling Cisco phones on Webex Calling: a Windows Desktop App and a browser-based Web Edition. The Desktop App suits one or a few administrators who need remote phone control and inventory, statistics and screenshot reports. The Web Edition is built for help desk teams and adds central access control, audit logging, Active Directory login and simplified provisioning, running as SaaS or on-premise on Windows Server.
Windows App or Web Browser?
- Desktop Edition – a Windows app for one or a few admins.
- Take control of a user's phone remotely to troubleshoot reported issues or walk them through features.
- Export phone inventory, statistics and screenshots as reports.
- Web Edition for the whole help desk team – safer and easier to use.
- Nothing to install or update on agent PCs, just open a browser.
- Central access control, authentication and audit logging, so you know who did what.
- ## Includes simplified provisioning for Webex Calling.
- Easier and more secure MPP phone control with a certificate.
- Phone inventory, statistics and screenshot reports, on demand or scheduled.
- Runs as SaaS or on-premise on Windows Server.
Windows Desktop Edition
For single or few engineers and administrators
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A Windows app for one or a few Cisco engineers and administrators to remotely control and configure phones without leaving their desk.
- Remotely control a user's phone to troubleshoot reported issues or show them how features work.
- Create phone inventory, statistics and screenshot reports.
- Pricing from $689 for single license with any Webex organization, unlimited end-users and unlimited phones
Help Desk Web Edition
Secure, central support for the whole help desk team
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A central, secure web application for help desk and operations teams supporting Webex Calling in production.
- Nothing to install or update on agent PCs, just open a browser. Runs as SaaS or on-premise on Windows Server, secured with HTTPS.
- Simplified provisioning for:
- End-users with phones.
- Standalone phones.
- Send custom emails with Webex activation code or instructions.
- Import from Active Directory.
- Manage extension ranges.
- Audit logs record who logged in, when, and what was done.
- Central, granular access rules. Filters can limit access to phones per organization, extension range and other criteria.
- Simplified secure MPP phone control with a certificate.
- Logins authenticated via Active Directory.
- Supports data and voice VLAN separation and firewalls, with clear traffic flows from the Phone Control server to the phones and Webex. Users' browsers only connect to the Phone Control web server, enabling strict security policies.
- Phone inventory, statistics and screenshot reports, on demand or scheduled.
- Pricing starts from $3,900 for 1 Webex organization and 1,000 phones. Includes installation and setup on your server, so you get a working system from day one.