Remotely control Cisco phones on Webex Calling from your desk.
Phone Control for Webex Calling
UPLINX Phone Control for Webex lets administrators and support engineers remotely control Cisco phones, view the live phone screen and create phone inventory, statistics and screenshot reports, all without visiting the device.
- Remotely control Cisco Desk Phone 9800 Series, 8875, 8800, 7800 and 6800 Series phones: press keys and view the live display
- Retrieve phone details including model, firmware, IP address, MAC address and registration status
- Create phone inventory, statistics and screenshot reports and export to HTML, Excel and PDF
- Troubleshoot user-reported issues and train end-users remotely
- Connect to one or multiple Webex Calling organizations
Phone Control for Webex is listed on the Cisco Webex App Hub.
If your phones are registered to Cisco Unified Communications Manager (CUCM), on-premises or Webex Calling Dedicated Instance, please use our Phone Control Tool for CUCM.
To get started, all you need is:
- Download & install on any Windows PC: free trial, no registration required.
- A Webex Calling administrator account to authorize access via OAuth: no credentials or secrets are shared with the tool.
We welcome your feedback to help shape future versions of this product. To share your experience or suggestions, please leave your feedback.
Remotely control Cisco Phones on Webex Calling
Remotely control Cisco phones from your desk — press keys and view the phone display as if sitting at the phone.
View button lamp colors indicating DND, Hunt Group, Privacy, and more. Supports all Cisco PhoneOS phones. MPP phones are not supported due to missing cloud APIs.
Screen Captures
When remote controlling a phone, save the display image for user guides and as-built documentation.
Create a report with screenshots of selected phones. Verify phone screens after background image deployments or migrations.
Test a Remote Phone
Remotely log in an Extension Mobility profile, check the phone display, and place a call — all without leaving your desk.
Remote Training and Support
Support staff can help an end-user while viewing and controlling the remote Cisco phone to explain unique features such as Group Pickup, Conference, or Hunt Group.
Connect to Multiple Webex Calling Organizations
Connect concurrently to phones across the same or different Webex Calling organizations.
Supported Cisco IP Phones
- All phones running PhoneOS or MPP
- 9800 Series (9811, 9841, 9851, 9861, 9871)
- 8800 Series
- 7800 Series
- 6800 Series
Phone Control for Webex connects securely to Webex Calling using a temporary access token. The token can be obtained via OAuth login through your browser, or generated manually on the Cisco Webex web page.
