Contents
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User Guide - UPLINX Phone Control Tool
Introduction
What's New - Release Notes
Product Overview
System Requirements
Utilised Network Protocols and Ports
Supported Phones
Setting up Remote Phone Control Tool
Step 1: Configure CUCM AXL Access
Step 2: Configure CUCM Application User
Automatically Configure Application User
Manually Configure Application User (Advanced)
How to enable JTAPI
Step 3: Configure Extension Mobility
Step 4: Configure Built-In Web Server
Step 5: Configure Phone Personalization
Step 6: Test the Configuration
Step 7: Setup CUCM for Silent Call Monitoring (Optional)
Understanding Configuration Profiles
Installer Fails - Invalid Signature
Installer before May 2023 (SECTIGO)
Using Remote Phone Control Tool
Understanding Phone Control
Understanding Voice Call Monitoring
How to use Remote Phone Control
Connect to a Phone
Connect to Phones on several clusters
Remotely control Phone
Viewing Phone Information
Generating Phone Report
Actions
Monitoring Voice Calls
Extension Mobility
Key and Command Macros
Expansion Modules
Settings
Logging
About and Licensing
Bulk Background Images
How Background Images work with TFTP Servers
Supported Phones
Bulk Screenshots
Bulk Extension Mobility
Understanding Bulk Extension Mobility
Using Bulk Extension Mobility
Bulk Extension Mobility CSV File Format
Bulk Key/Command Macros
Macro Recorder: How to Record a Key Macro
Command Line
Example 1: Screenshots of phones
Example 2: Changing ring tone or Ethernet port settings on phones
Example 3: Send text message to a group of phones
Example 4: Change TFTP server setting of phones
Bulk Erase
Understanding ITL Files
Supported Phones
Understanding Administrative Passwords
Disabled or restricted Menu
How to migrate Cisco phones to new CUCM servers
Why does a Cisco phone not apply new config settings?
How to select Erase Mode
Command Line
ITL Status Report
Using Bulk ITL Status Scan
Supported Phones
Disabled or restricted Menu
Understanding ITL Files
How Bulk ITL Status Scan works
Command Line
CTL Report
Using CTL Report
Command Line Execution
Troubleshooting Remote Phone Control Tool
Phone Connection Issues
Phone Screen Display Issues
Check Phone's Web Page is reachable
Check Phone Screenshot in Web Browser
Phone Authentication Issues
Understanding Authentication of Cisco Phones
InformaCast Authentication
Verification: Auth URL contains HTTPS prefix that requires a valid certificate
Check Certificate of CUCM
Verification: Auth URL contains a host name that requires proper DNS configuration
Verification: The Auth URL on the phone does not match the setting on the CUCM server
Verification: Auth URL is not set - phones without Auth URL explicitly configured will not authenticate
DNS Entries
Seeing what's wrong: Logging and Tracing
Could not create SSL/TLS secure channel
Licensing
License Types
Demo License - Trial Limitations
Per-User Licensing and Terminal Servers
Offline - Manual License Activation
How to license Basic, Standard and Pro
How to license Enterprise
License Transfer (Invalidate)
EULA
Seeing what's wrong: Logging and Tracing
Running Real-Time Log Viewer and Opening Log Files
Install SmartInspect Console
Search Log Tool
Contacting Support to Resolve Issues - Contact Us
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