Contacting Support to Resolve Issues - Contact Us

Trace the Problem

For your own troubleshooting, and to resolve problems caused by your environment (for example firewalls etc), you can view the log files or trace the application. This will allow you to see the details about the problem in real time. Please refer to Seeing what's wrong: Logging and Tracing.

Contact Support

To be able to efficiently help you, please provide us with a detailed error description including the involved software versions (for example CUCM and other involved server versions, Cisco phone models or phone software (if applicable) and, screenshots and also log files regarding your issue by emailing to . Include your log files as follows:

1.Close Report Tool.

2.Delete all files in the log folder C:\Users\%USERNAME%\AppData\Local\UPLINX Report Tool\Log\. Note: This is a hidden system folder, if not visible, enable ‘System and hidden folders’ in File Explorer.

3.Re-test.

4.Take screenshots.

5.Close Report Tool (to flush and close log files).

6.Email us the zipped log folder C:\Users\%USERNAME%\AppData\Local\UPLINX Report Tool\Log\.

7.Detailed problem description including:

oWhat is wrong and doesn't work as expected

oVersions of Cisco servers and version Microsoft Word if appropriate.