UPLINX Report Tool has to work in a complex environment that relies on many different configurations and technologies. If you encounter a problem using Report Tool, we are happy to help. For that we require an understanding of the problem and the circumstances around the problem, including a description of the technical environment that the tool is operating within..
Trace the Problem
For your own troubleshooting, and to resolve problems caused by your environment (for example firewalls etc), you can view the log files or trace the application. This will allow you to see the details about the problem in real time. Please refer to Seeing what's wrong: Logging and Tracing .
To be able to efficiently help you, please provide us with a detailed error description including the involved software versions (for example CUCM and other involved server versions, Cisco phone models or phone software (if applicable) and, screenshots and also log files regarding your issue by emailing to . Include your log files as follows:
We encourage you to provide feedback and feature requests to . Your feedback will help us to further improve our products.