Table of Contents

1 Report Summary 2 Users 2.1 Users Summary 2.2 Users Basic Settings 2.3 Users Calling Settings 2.4 Groups 2.5 Teams and Members 3 Licenses 4 Workspaces 4.1 Workspaces without Cisco Webex Calling 4.2 Workspaces with Cisco Webex Calling 5 Locations 5.1 Locations > Addresses 5.2 Call Handling 5.3 Schedule 5.4 Voicemail 6 Rooms 7 Devices 7.1 Devices Summary 7.2 Devices Details 8 Calling 8.1 Numbers 8.2 Virtual Lines Summary 8.3 Virtual Lines Detail 8.4 Calling Routing 8.4.1 Trunks 8.4.2 Route Lists 8.4.3 Route Groups 8.4.4 Dial Plans 8.4.5 Translation Patterns 8.5 Features 8.5.1 Auto Attendant 8.5.2 Hunt Groups 8.5.3 Call Queues (Summary) 8.5.4 Call Queues (Detailed) 8.5.5 Agents with Supervisors and Queues 8.5.6 Supervisors with Agents Members and Queues 8.5.7 Call Park Extensions 8.5.8 Call Park Groups 8.5.9 Call Pickups 8.5.10 Announcements 8.5.11 DECT Networks 8.5.12 Operating Modes 8.5.13 Recordings 8.5.14 Paging Groups 8.5.15 Single Number Reach 8.6 Service Settings 8.6.1 Voicemail Settings 8.6.2 Voicemail Rules 8.6.3 Voicemail MoH 8.6.4 Voicemail MoH 8.7 Client Settings


1 Report Summary

Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars.

Cisco Webex Control Hub is a web-based, intuitive, single-pane-of-glass management portal that enables you to provision, administer, and manage Webex services.

This configuration report, generated by UPLINX Report Tool, aims to document the configuration of Webex and retrieves data in read-only mody through the Webex API.

Report Info for Webex by Cisco
Report Date05-May-25 9:09:31 PM
Report generated forCustomer
DescriptionAs-Built Documentation for project
Server Info
Webex OrganizationUXTEST
Report Settings
Report TypeDirect Report
Visual StyleBlu Dark.css
Report ContentAll objects
Template HTMLWEBEX_ReportTemplate.htm
Template WordBars_Phones_Green_Blue.doc
Report Tool Info
Report Tool Version15.0.5 / 05 May 2025
Report Tool licenseLicensed [Ent all]

2 Users

The admin section contains the users, groups and teams and its settings.

This chapter contains:


2.1 Users Summary

This section contains the Users Summary in wide table format that is also exported to Excel.

Users - Summary
OrganizationLocationDisplay NameNick Name First NameLast NameTypeSite UrlsEmailsExtensionPhone NumbersSIP AddressesRolesLicensesAssigned SitesLogin EnabledCreatedLast ModifiedLast Activity
UXTEST admin@sw-2xfb.wbx.aiadminadminadminpersonsw-2xfb.webex.comadmin@sw-2xfb.wbx.ai  25901177793@sw-2xfb.webex.com [personal-room]
admin@sw-2xfb.calls.webex.com [cloud-calling]
admin06@sw-2xfb.webex.com [personal-room]
Y2lzY29zcGFyazovL3VzL1JPTEUvaWRfZnVsbF9hZG1pbgReal-Time Translations
Advanced Messaging
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true08-Dec-22 2:25:36 PM05-May-25 7:45:46 AM01-Jan-01 12:00:00 AM
UXTEST Test2 Test2Test2Test2Test2personsw-2xfb.webex.comsupport@uplinx.com 11111 [work]support12@sw-2xfb.webex.com [personal-room]
25999253046@sw-2xfb.webex.com [personal-room]
support@sw-2xfb.calls.webex.com [cloud-calling]
 Advanced Messaging
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true09-Dec-22 10:25:08 AM22-Dec-22 8:40:56 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 100Test 100Test 100Test 100personsw-2xfb.webex.comsw100@uplinx.com 12100 [work_extension]sw100@sw-2xfb.calls.webex.com [cloud-calling]
sw100@sw-2xfb.webex.com [personal-room]
26609210783@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true30-Jan-24 10:15:51 PM30-Jan-24 10:15:59 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 101Test 101Test 101Test 101personsw-2xfb.webex.comsw101@uplinx.com 12101 [work_extension]sw101@sw-2xfb.webex.com [personal-room]
sw101@sw-2xfb.calls.webex.com [cloud-calling]
26645694580@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true30-Jan-24 10:15:55 PM30-Jan-24 10:16:00 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 102Test 102Test 102Test 102personsw-2xfb.webex.comsw102@uplinx.com 12102 [work_extension]sw102@sw-2xfb.calls.webex.com [cloud-calling]
sw102@sw-2xfb.webex.com [personal-room]
26649426044@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true30-Jan-24 10:15:59 PM30-Jan-24 10:16:06 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 103Test 103Test 103Test 103personsw-2xfb.webex.comsw103@uplinx.com 12103 [work_extension]sw103@sw-2xfb.webex.com [personal-room]
sw103@sw-2xfb.calls.webex.com [cloud-calling]
26643927221@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true30-Jan-24 10:16:03 PM30-Jan-24 10:16:09 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 104Test 104Test 104Test 104personsw-2xfb.webex.comsw104@uplinx.com 12104 [work_extension]sw104@sw-2xfb.webex.com [personal-room]
sw104@sw-2xfb.calls.webex.com [cloud-calling]
26646076687@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true30-Jan-24 10:16:07 PM30-Jan-24 10:16:11 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 105Test 105Test 105Test 105personsw-2xfb.webex.comsw105@uplinx.com 12105 [work_extension]sw105@sw-2xfb.calls.webex.com [cloud-calling]
26628527470@sw-2xfb.webex.com [personal-room]
sw105@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true30-Jan-24 10:16:10 PM30-Jan-24 10:16:15 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test4 Test4Test4Test4Test4personsw-2xfb.webex.comsw@uplinx.com 1255555 [work_extension]sw@sw-2xfb.calls.webex.com [cloud-calling]
25983429135@sw-2xfb.webex.com [personal-room]
sw@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true09-Dec-22 10:25:08 AM30-Jan-24 9:52:09 PM01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test5 Test5Test5Test5Test5personsw-2xfb.webex.comsw2@uplinx.com 126666 [work_extension]sw2@sw-2xfb.webex.com [personal-room]
sw2@sw-2xfb.calls.webex.com [cloud-calling]
26634505778@sw-2xfb.webex.com [personal-room]
 Advanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
sw-2xfb.webex.com [default]true30-Jan-24 9:54:02 PM30-Jan-24 9:54:09 PM01-Jan-01 12:00:00 AM

2.2 Users Basic Settings

This section contains the Users Basic Settings such as names, contact details and assigned roles and licenses.

Users
OrganizationLocationDisplay NameDetails
UXTEST admin@sw-2xfb.wbx.ai
Basic User Info
Display Nameadmin@sw-2xfb.wbx.ai
Nick Name admin
First Nameadmin
Last Nameadmin
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailsadmin@sw-2xfb.wbx.ai
Extension
Phone Numbers
SIP Addresses25901177793@sw-2xfb.webex.com [personal-room]
admin@sw-2xfb.calls.webex.com [cloud-calling]
admin06@sw-2xfb.webex.com [personal-room]
Privileges
RolesY2lzY29zcGFyazovL3VzL1JPTEUvaWRfZnVsbF9hZG1pbg
LicensesReal-Time Translations
Advanced Messaging
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created08-Dec-22 2:25:36 PM
Last Modified05-May-25 7:45:46 AM
Last Activity01-Jan-01 12:00:00 AM
UXTEST Test2 Test2
Basic User Info
Display NameTest2 Test2
Nick Name Test2
First NameTest2
Last NameTest2
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssupport@uplinx.com
Extension
Phone Numbers11111 [work]
SIP Addressessupport12@sw-2xfb.webex.com [personal-room]
25999253046@sw-2xfb.webex.com [personal-room]
support@sw-2xfb.calls.webex.com [cloud-calling]
Privileges
Roles
LicensesAdvanced Messaging
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created09-Dec-22 10:25:08 AM
Last Modified22-Dec-22 8:40:56 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 100
Basic User Info
Display NameTest 100
Nick Name Test 100
First NameTest 100
Last NameTest 100
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw100@uplinx.com
Extension
Phone Numbers12100 [work_extension]
SIP Addressessw100@sw-2xfb.calls.webex.com [cloud-calling]
sw100@sw-2xfb.webex.com [personal-room]
26609210783@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created30-Jan-24 10:15:51 PM
Last Modified30-Jan-24 10:15:59 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 101
Basic User Info
Display NameTest 101
Nick Name Test 101
First NameTest 101
Last NameTest 101
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw101@uplinx.com
Extension
Phone Numbers12101 [work_extension]
SIP Addressessw101@sw-2xfb.webex.com [personal-room]
sw101@sw-2xfb.calls.webex.com [cloud-calling]
26645694580@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created30-Jan-24 10:15:55 PM
Last Modified30-Jan-24 10:16:00 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 102
Basic User Info
Display NameTest 102
Nick Name Test 102
First NameTest 102
Last NameTest 102
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw102@uplinx.com
Extension
Phone Numbers12102 [work_extension]
SIP Addressessw102@sw-2xfb.calls.webex.com [cloud-calling]
sw102@sw-2xfb.webex.com [personal-room]
26649426044@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created30-Jan-24 10:15:59 PM
Last Modified30-Jan-24 10:16:06 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 103
Basic User Info
Display NameTest 103
Nick Name Test 103
First NameTest 103
Last NameTest 103
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw103@uplinx.com
Extension
Phone Numbers12103 [work_extension]
SIP Addressessw103@sw-2xfb.webex.com [personal-room]
sw103@sw-2xfb.calls.webex.com [cloud-calling]
26643927221@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created30-Jan-24 10:16:03 PM
Last Modified30-Jan-24 10:16:09 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 104
Basic User Info
Display NameTest 104
Nick Name Test 104
First NameTest 104
Last NameTest 104
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw104@uplinx.com
Extension
Phone Numbers12104 [work_extension]
SIP Addressessw104@sw-2xfb.webex.com [personal-room]
sw104@sw-2xfb.calls.webex.com [cloud-calling]
26646076687@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created30-Jan-24 10:16:07 PM
Last Modified30-Jan-24 10:16:11 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test 105
Basic User Info
Display NameTest 105
Nick Name Test 105
First NameTest 105
Last NameTest 105
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw105@uplinx.com
Extension
Phone Numbers12105 [work_extension]
SIP Addressessw105@sw-2xfb.calls.webex.com [cloud-calling]
26628527470@sw-2xfb.webex.com [personal-room]
sw105@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created30-Jan-24 10:16:10 PM
Last Modified30-Jan-24 10:16:15 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test4 Test4
Basic User Info
Display NameTest4 Test4
Nick Name Test4
First NameTest4
Last NameTest4
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw@uplinx.com
Extension
Phone Numbers1255555 [work_extension]
SIP Addressessw@sw-2xfb.calls.webex.com [cloud-calling]
25983429135@sw-2xfb.webex.com [personal-room]
sw@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created09-Dec-22 10:25:08 AM
Last Modified30-Jan-24 9:52:09 PM
Last Activity01-Jan-01 12:00:00 AM
UXTESTFremont Loc 1Test5 Test5
Basic User Info
Display NameTest5 Test5
Nick Name Test5
First NameTest5
Last NameTest5
Typeperson
Site Urlssw-2xfb.webex.com
Addresses
Emailssw2@uplinx.com
Extension
Phone Numbers126666 [work_extension]
SIP Addressessw2@sw-2xfb.webex.com [personal-room]
sw2@sw-2xfb.calls.webex.com [cloud-calling]
26634505778@sw-2xfb.webex.com [personal-room]
Privileges
Roles
LicensesAdvanced Messaging
Webex Calling - Professional
Webex Meetings Suite
Call on Webex (1:1 call, non-PSTN)
Basic Space Meetings
Advanced Space Meetings
Free screen share
Basic Messaging
Assigned Sites
Assigned Sitessw-2xfb.webex.com [default]
Login Enabledtrue
Actions
Created30-Jan-24 9:54:02 PM
Last Modified30-Jan-24 9:54:09 PM
Last Activity01-Jan-01 12:00:00 AM

2.3 Users Calling Settings

Webex Calling provides advanced telephony services for its users. The following settings for Webex Calling are configured per user:

Webex Calling Person Settings
OrganizationLocationNameDetails
UXTEST admin@sw-2xfb.wbx.ai
Basic User Info
Settings
Display Nameadmin@sw-2xfb.wbx.ai
Nick Name admin
First Nameadmin
Last Nameadmin
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling
Calling LicenseUser does not have a calling license
UXTEST Test2 Test2
Basic User Info
Settings
Display NameTest2 Test2
Nick Name Test2
First NameTest2
Last NameTest2
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling
Calling LicenseUser does not have a calling license
UXTESTFremont Loc 1Test 100
Basic User Info
Settings
Display NameTest 100
Nick Name Test 100
First NameTest 100
Last NameTest 100
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Distinctive Ring Enabled
PhoneNumber# 1directNumber: Extension: 100 ringPattern: primary: True
Caller ID Settings
Settings
Enabled
Voicemail Settings
Settings
Enabled
Send calls to voicemail
Send all incoming calls to voicemail
Send all incoming calls to voicemail
Send calls to voicemail during a busy line
MessageDefault message
Send calls to voicemail when unanswered
Send calls to voicemail when unanswered
Number of rings before playing the "no answer" message3
MessageDefault message
Voicemail > Additional settings
Transfer on ‘0’ to another line
Email a copy of voicemail message
Voicemail > Notifications
Receive notification of any new voice messages.
Receive notification of any new voice messages.
Voicemail > Message storage
DestinationUse internal mailbox
Use new message indicator on phone
Voicemail > Fax messaging
Receive fax messages
Receive fax messages
Incoming Permission Settings
Settings
Custom settings
Defined below.
Internal callsBlocked
Collect callsAllowed
External callsALLOW_ALL_EXTERNAL
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Settings
Forward all calls
Forward all callsDisabled
Forward calls during busy lines
Forward calls during busy linesDisabled
Forward calls when unanswered
Forward calls when unansweredDisabled
Forward calls if the network is disconnected
Forward calls if the network is disconnectedDisabled
Call Waiting
Settings
Enabled
Call Intercept
Settings
Enabled
Call Park Notification Enabled
Barge In Settings
Settings
Enabled
Hoteling Settings
Settings
Enabled
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Settings{
    "aaExtensionDialingEnabled":  true,
    "aaNamingDialingEnabled":  true,
    "enablePhoneStatusDirectoryPrivacy":  false,
    "enablePhoneStatusPickupBargeInPrivacy":  false
}
Executive Assistant Settings
Settings
TypeUNASSIGNED
Calling > User call experience > Application Line Assignment
Settings
Ring settings
Click to Dial calls are made
Group Pages are received
A call the user parked is recalled back to the user’s line
Webex application assignments
Web
Desktop
Mobile
Table
availableLineCount34
Shared Line Appearance on Webex App
Call Recording Settings
Receptionist Client Settings
Do Not Disturb Settings
Settings
Enabled
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information
UXTESTFremont Loc 1Test 101
Basic User Info
Settings
Display NameTest 101
Nick Name Test 101
First NameTest 101
Last NameTest 101
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Caller ID Settings
Settings
Enabled
Voicemail Settings
Settings
Enabled
Send calls to voicemail
Send all incoming calls to voicemail
Send all incoming calls to voicemail
Send calls to voicemail during a busy line
MessageDefault message
Send calls to voicemail when unanswered
Send calls to voicemail when unanswered
Number of rings before playing the "no answer" message3
MessageDefault message
Voicemail > Additional settings
Transfer on ‘0’ to another line
Email a copy of voicemail message
Voicemail > Notifications
Receive notification of any new voice messages.
Receive notification of any new voice messages.
Voicemail > Message storage
DestinationUse internal mailbox
Use new message indicator on phone
Voicemail > Fax messaging
Receive fax messages
Receive fax messages
Incoming Permission Settings
Settings
Custom settings
Defined below.
Internal callsBlocked
Collect callsAllowed
External callsALLOW_ALL_EXTERNAL
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Call Waiting
Settings
Enabled
Call Intercept
Settings
Enabled
Call Park Notification Enabled
Barge In Settings
Settings
Enabled
Hoteling Settings
Settings
Enabled
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Settings{
    "aaExtensionDialingEnabled":  true,
    "aaNamingDialingEnabled":  true,
    "enablePhoneStatusDirectoryPrivacy":  false,
    "enablePhoneStatusPickupBargeInPrivacy":  false
}
Executive Assistant Settings
Settings
TypeUNASSIGNED
Calling > User call experience > Application Line Assignment
Settings
Ring settings
Click to Dial calls are made
Group Pages are received
A call the user parked is recalled back to the user’s line
Webex application assignments
Web
Desktop
Mobile
Table
availableLineCount35
Shared Line Appearance on Webex App
Call Recording Settings
Receptionist Client Settings
Do Not Disturb Settings
Settings
Enabled
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information
UXTESTFremont Loc 1Test 102
Basic User Info
Settings
Display NameTest 102
Nick Name Test 102
First NameTest 102
Last NameTest 102
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Distinctive Ring Enabled
PhoneNumber# 1directNumber: Extension: 102 ringPattern: primary: True
Caller ID Settings
Settings
Enabled
Voicemail Settings
Settings
Enabled
Send calls to voicemail
Send all incoming calls to voicemail
Send all incoming calls to voicemail
Send calls to voicemail during a busy line
MessageDefault message
Send calls to voicemail when unanswered
Send calls to voicemail when unanswered
Number of rings before playing the "no answer" message3
MessageDefault message
Voicemail > Additional settings
Transfer on ‘0’ to another line
Email a copy of voicemail message
Voicemail > Notifications
Receive notification of any new voice messages.
Receive notification of any new voice messages.
Voicemail > Message storage
DestinationUse internal mailbox
Use new message indicator on phone
Voicemail > Fax messaging
Receive fax messages
Receive fax messages
Incoming Permission Settings
Settings
Custom settings
Defined below.
Internal callsBlocked
Collect callsAllowed
External callsALLOW_ALL_EXTERNAL
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Settings
Forward all calls
Forward all callsDisabled
Forward calls during busy lines
Forward calls during busy linesDisabled
Forward calls when unanswered
Forward calls when unansweredDisabled
Forward calls if the network is disconnected
Forward calls if the network is disconnectedDisabled
Call Waiting
Settings
Enabled
Call Intercept
Settings
Enabled
Call Park Notification Enabled
Barge In Settings
Settings
Enabled
Hoteling Settings
Settings
Enabled
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Executive Assistant Settings
Settings
TypeUNASSIGNED
Calling > User call experience > Application Line Assignment
Settings
Ring settings
Click to Dial calls are made
Group Pages are received
A call the user parked is recalled back to the user’s line
Webex application assignments
Web
Desktop
Mobile
Table
availableLineCount35
Shared Line Appearance on Webex App
Call Recording Settings
Receptionist Client Settings
Do Not Disturb Settings
Settings
Enabled
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information
UXTESTFremont Loc 1Test 103
Basic User Info
Settings
Display NameTest 103
Nick Name Test 103
First NameTest 103
Last NameTest 103
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Distinctive Ring Enabled
PhoneNumber# 1directNumber: Extension: 103 ringPattern: primary: True
Caller ID Settings
Settings
Enabled
Voicemail Settings
Settings
Enabled
Send calls to voicemail
Send all incoming calls to voicemail
Send all incoming calls to voicemail
Send calls to voicemail during a busy line
MessageDefault message
Send calls to voicemail when unanswered
Send calls to voicemail when unanswered
Number of rings before playing the "no answer" message3
MessageDefault message
Voicemail > Additional settings
Transfer on ‘0’ to another line
Email a copy of voicemail message
Voicemail > Notifications
Receive notification of any new voice messages.
Receive notification of any new voice messages.
Voicemail > Message storage
DestinationUse internal mailbox
Use new message indicator on phone
Voicemail > Fax messaging
Receive fax messages
Receive fax messages
Incoming Permission Settings
Settings
Custom settings
Defined below.
Internal callsBlocked
Collect callsAllowed
External callsALLOW_ALL_EXTERNAL
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Settings
Forward all calls
Forward all callsDisabled
Forward calls during busy lines
Forward calls during busy linesDisabled
Forward calls when unanswered
Forward calls when unansweredDisabled
Forward calls if the network is disconnected
Forward calls if the network is disconnectedDisabled
Call Waiting
Settings
Enabled
Call Intercept
Settings
Enabled
Call Park Notification Enabled
Barge In Settings
Settings
Enabled
Hoteling Settings
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Settings{
    "aaExtensionDialingEnabled":  true,
    "aaNamingDialingEnabled":  true,
    "enablePhoneStatusDirectoryPrivacy":  false,
    "enablePhoneStatusPickupBargeInPrivacy":  false
}
Executive Assistant Settings
Settings
TypeUNASSIGNED
Calling > User call experience > Application Line Assignment
Call Recording Settings
Receptionist Client Settings
Do Not Disturb Settings
Settings
Enabled
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information
UXTESTFremont Loc 1Test 104
Basic User Info
Settings
Display NameTest 104
Nick Name Test 104
First NameTest 104
Last NameTest 104
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Caller ID Settings
Settings
Enabled
Voicemail Settings
Incoming Permission Settings
Settings
Custom settings
Defined below.
Internal callsBlocked
Collect callsAllowed
External callsALLOW_ALL_EXTERNAL
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Settings
Forward all calls
Forward all callsDisabled
Forward calls during busy lines
Forward calls during busy linesDisabled
Forward calls when unanswered
Forward calls when unansweredDisabled
Forward calls if the network is disconnected
Forward calls if the network is disconnectedDisabled
Call Waiting
Settings
Enabled
Call Intercept
Settings
Enabled
Call Park Notification Enabled
Barge In Settings
Settings
Enabled
Hoteling Settings
Settings
Enabled
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Settings{
    "aaExtensionDialingEnabled":  true,
    "aaNamingDialingEnabled":  true,
    "enablePhoneStatusDirectoryPrivacy":  false,
    "enablePhoneStatusPickupBargeInPrivacy":  false
}
Executive Assistant Settings
Settings
TypeUNASSIGNED
Calling > User call experience > Application Line Assignment
Settings
Ring settings
Click to Dial calls are made
Group Pages are received
A call the user parked is recalled back to the user’s line
Webex application assignments
Web
Desktop
Mobile
Table
availableLineCount35
Shared Line Appearance on Webex App
Call Recording Settings
Receptionist Client Settings
Do Not Disturb Settings
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information
UXTESTFremont Loc 1Test 105
Basic User Info
Settings
Display NameTest 105
Nick Name Test 105
First NameTest 105
Last NameTest 105
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Distinctive Ring Enabled
PhoneNumber# 1directNumber: Extension: 105 ringPattern: primary: True
Caller ID Settings
Settings
Enabled
Voicemail Settings
Settings
Enabled
Send calls to voicemail
Send all incoming calls to voicemail
Send all incoming calls to voicemail
Send calls to voicemail during a busy line
MessageDefault message
Send calls to voicemail when unanswered
Send calls to voicemail when unanswered
Number of rings before playing the "no answer" message3
MessageDefault message
Voicemail > Additional settings
Transfer on ‘0’ to another line
Email a copy of voicemail message
Voicemail > Notifications
Receive notification of any new voice messages.
Receive notification of any new voice messages.
Voicemail > Message storage
DestinationUse internal mailbox
Use new message indicator on phone
Voicemail > Fax messaging
Receive fax messages
Receive fax messages
Incoming Permission Settings
Settings
Custom settings
Defined below.
Internal callsBlocked
Collect callsAllowed
External callsALLOW_ALL_EXTERNAL
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Settings
Forward all calls
Forward all callsDisabled
Forward calls during busy lines
Forward calls during busy linesDisabled
Forward calls when unanswered
Forward calls when unansweredDisabled
Forward calls if the network is disconnected
Forward calls if the network is disconnectedDisabled
Call Waiting
Settings
Enabled
Call Intercept
Settings
Enabled
Call Park Notification Enabled
Barge In Settings
Settings
Enabled
Hoteling Settings
Settings
Enabled
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Settings{
    "aaExtensionDialingEnabled":  true,
    "aaNamingDialingEnabled":  true,
    "enablePhoneStatusDirectoryPrivacy":  false,
    "enablePhoneStatusPickupBargeInPrivacy":  false
}
Executive Assistant Settings
Settings
TypeUNASSIGNED
Calling > User call experience > Application Line Assignment
Settings
Ring settings
Click to Dial calls are made
Group Pages are received
A call the user parked is recalled back to the user’s line
Webex application assignments
Web
Desktop
Mobile
Table
availableLineCount35
Shared Line Appearance on Webex App
Call Recording Settings
Receptionist Client Settings
Do Not Disturb Settings
Settings
Enabled
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information
UXTESTFremont Loc 1Test4 Test4
Basic User Info
Settings
Display NameTest4 Test4
Nick Name Test4
First NameTest4
Last NameTest4
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Caller ID Settings
Settings
Enabled
Voicemail Settings
Settings
Enabled
Send calls to voicemail
Send all incoming calls to voicemail
Send all incoming calls to voicemail
Send calls to voicemail during a busy line
MessageDefault message
Send calls to voicemail when unanswered
Send calls to voicemail when unanswered
Number of rings before playing the "no answer" message5
MessageDefault message
Voicemail > Additional settings
Transfer on '0’ to this phone number12345
Email a copy of voicemail message
Voicemail > Notifications
Receive notification of any new voice messages.
Receive notification of any new voice messages.
Destinationsw@uplinx.com
Voicemail > Message storage
DestinationUse internal mailbox
Use new message indicator on phone
Voicemail > Fax messaging
Receive fax messages
Receive fax messages
Incoming Permission Settings
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Settings
Forward all calls
Forward all callsDisabled
Forward calls during busy lines
Forward calls during busy lines7000
Allow forwarded calls to leave voicemail
Forward calls when unanswered
Forward calls during busy lines80000
Number of rings before forwarding5
Allow forwarded calls to leave voicemail
Forward calls if the network is disconnected
Forward calls to this phone number55555
Allow forwarded calls to leave voicemail
Call Waiting
Settings
Enabled
Call Intercept
Settings
Enabled
Calling > Call handling > Call Intercept > Incoming calls
Choose incoming calls permissions for this userIntercept all incoming calls
Send calls to voicemail
Calling > Call handling > Call Intercept > Incoming calls > Announcements
AnnouncementsDEFAULT
Play new number announcements7778
Transfer on '0' to this phone number55555
Calling > Call handling > Call Intercept > Outgoing calls
How to handle this User's outgoing callsAllow only national outgoing calls
Transfer intercepted calls to a phone number
Call Park Notification Enabled
Barge In Settings
Settings
Enabled
Hoteling Settings
Settings
Enabled
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Settings{
    "aaExtensionDialingEnabled":  true,
    "aaNamingDialingEnabled":  true,
    "enablePhoneStatusDirectoryPrivacy":  false,
    "enablePhoneStatusPickupBargeInPrivacy":  false
}
Executive Assistant Settings
Settings
TypeEXECUTIVE
Calling > User call experience > Application Line Assignment
Settings
Ring settings
Click to Dial calls are made
Group Pages are received
A call the user parked is recalled back to the user’s line
Webex application assignments
Web
Desktop
Mobile
Table
availableLineCount35
Shared Line Appearance on Webex App
Call Recording Settings
Settings
Enabled
Enable RecordingAlways
Play recording start/stop announcement
Record voice messaging
Recording Reminder Tone every secsDisabled
Recording Platform InfoService Provider: WEMQU619533
External Group: WEMQU619533L628095
External Identifier: zcsiak8c3g@98303641.us10.bcld.webex.com
Receptionist Client Settings
Settings
Enabled
Monitored Members
Monitored Persons or Workspaces
Display NameTypeEmailExtensions
Fremont Meeting Rm .PLACEfremont_meeting_rm@sw-2xfb.rooms.webex.com1234 [Primary]
Do Not Disturb Settings
Settings
Enabled
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information
UXTESTFremont Loc 1Test5 Test5
Basic User Info
Settings
Display NameTest5 Test5
Nick Name Test5
First NameTest5
Last NameTest5
Typeperson
Site Urlssw-2xfb.webex.com
Extension
Calling Behavior
Settings
effectiveBehaviorTypeNATIVE_WEBEX_TEAMS_CALLING
Phone Numbers List
Settings
Distinctive Ring Enabled
PhoneNumber# 1directNumber: Extension: 6666 ringPattern: primary: True
Caller ID Settings
Settings
Enabled
Voicemail Settings
Settings
Enabled
Send calls to voicemail
Send all incoming calls to voicemail
Send all incoming calls to voicemail
Send calls to voicemail during a busy line
MessageDefault message
Send calls to voicemail when unanswered
Send calls to voicemail when unanswered
Number of rings before playing the "no answer" message3
MessageDefault message
Voicemail > Additional settings
Transfer on ‘0’ to another line
Email a copy of voicemail message
Voicemail > Notifications
Receive notification of any new voice messages.
Receive notification of any new voice messages.
Voicemail > Message storage
DestinationUse internal mailbox
Use new message indicator on phone
Voicemail > Fax messaging
Receive fax messages
Receive fax messages
Incoming Permission Settings
Settings
Custom settings
Defined below.
Internal callsBlocked
Collect callsAllowed
External callsALLOW_ALL_EXTERNAL
Outgoing Permission Settings
Settings
Custom settings. Defined below.
Custom Settings.
Outgoing call permissions
Call typePermissionAllow transfers / forwards
INTERNAL_CALLALLOW
TOLL_FREEALLOW
NATIONALALLOW
INTERNATIONALBLOCK
OPERATOR_ASSISTEDALLOW
CHARGEABLE_DIRECTORY_ASSISTEDALLOW
SPECIAL_SERVICES_IALLOW
SPECIAL_SERVICES_IIALLOW
PREMIUM_SERVICES_IBLOCK
PREMIUM_SERVICES_IIBLOCK
CASUALBLOCK
URL_DIALINGALLOW
UNKNOWNALLOW
Calling > Call Handling > Call Forwarding
Call Forwarding
Settings
Forward all calls
Forward all callsDisabled
Forward calls during busy lines
Forward calls during busy linesDisabled
Forward calls when unanswered
Forward calls when unansweredDisabled
Forward calls if the network is disconnected
Forward calls if the network is disconnectedDisabled
Call Waiting
Settings
Enabled
Call Intercept
Barge In Settings
Hoteling Settings
Settings
Enabled
Push-to-Talk Settings
Settings{
    "allowAutoAnswer":  true,
    "connectionType":  "TWO_WAY",
    "accessType":  "ALLOW_MEMBERS"
}
Privacy Settings
Settings{
    "aaExtensionDialingEnabled":  true,
    "aaNamingDialingEnabled":  true,
    "enablePhoneStatusDirectoryPrivacy":  false,
    "enablePhoneStatusPickupBargeInPrivacy":  false
}
Executive Assistant Settings
Settings
TypeUNASSIGNED
Calling > User call experience > Application Line Assignment
Settings
Ring settings
Click to Dial calls are made
Group Pages are received
A call the user parked is recalled back to the user’s line
Webex application assignments
Web
Desktop
Mobile
Table
availableLineCount35
Shared Line Appearance on Webex App
Call Recording Settings
Receptionist Client Settings
Do Not Disturb Settings
Settings
Enabled
List of Call Queue Caller ID information
Call Queue Agent's Caller ID information

2.4 Groups

Groups contain a collection of members in Webex. A member represents a Webex user. A group is used to assign templates and settings to the set of members contained in a group.

The following Webex groups are defined:

Groups
NameDetails
Alameda Campus
Group Info
NameAlameda Campus
OrganizationUXTEST
Member Size0
Members
Creation
Created12-Dec-22 11:55:10 AM
Fremont Campus
Group Info
NameFremont Campus
OrganizationUXTEST
Member Size0
Members
Creation
Created18-Dec-22 9:49:51 AM
Site1
Group Info
NameSite1
OrganizationUXTEST
Member Size0
Members
Creation
Created25-Feb-23 5:09:05 PM
Fremont Loc 1
Group Info
NameFremont Loc 1
OrganizationUXTEST
Member Size0
Members
Creation
Created25-Feb-23 5:09:07 PM
Group 1
Group Info
NameGroup 1
OrganizationUXTEST
Member Size0
Members
Creation
Created02-May-25 1:47:47 PM

2.5 Teams and Members

Teams are groups of people with a set of rooms that are visible to all members of that team.

The following Webex teams are defined:

< No records found >

3 Licenses

An allowance for features and services that are provided to users on a Webex services subscription. Cisco and its partners manage the amount of licenses provided to administrators and users. This license resource can be accessed only by an admin.

The following licenses are present:

Licenses
License TypeConsumed UnitsTotal UnitsSubscription Id
Webex Room Kit05trialSub.8a543e62-314d-474a-a1ef-187571e3d4ff
Webex Calling - Workspaces3100trialSub.8a543e62-314d-474a-a1ef-187571e3d4ff
Advanced Space Meetings10100trialSub.8a543e62-314d-474a-a1ef-187571e3d4ff
Real-Time Translations1100trialSub.8a543e62-314d-474a-a1ef-187571e3d4ff
Advanced Messaging10100trialSub.8a543e62-314d-474a-a1ef-187571e3d4ff
Webex Meetings Suite10100trialSub.8a543e62-314d-474a-a1ef-187571e3d4ff
Webex Calling - Professional8100trialSub.8a543e62-314d-474a-a1ef-187571e3d4ff
Webex Calling - Hot desk only024 
Hybrid - Exchange Calendar010 
Hybrid - Google Calendar010 
Basic Messaging1010 
Free screen share1010 
Call on Webex (1:1 call, non-PSTN)1010 
Basic Space Meetings1010 
Hybrid - Message010 
Unified Communication Manager (UCM)010 

4 Workspaces

Workspaces can be rooms, lobbies, and conference rooms. You can set up shared Webex devices in these workspaces and add services. A device you choose to add to that workspace is assigned to the workspace, not a user. A locations and one or multiple floors are assigned to a Workspace. Assigning a device to a Workspace allows shared usage./p>

This chapter contains:

4.1 Workspaces without Cisco Webex Calling

The following Webex workspaces without Cisco Webex Calling are defined:

4.2 Workspaces with Cisco Webex Calling

The following Webex workspaces with Cisco Webex Calling are defined:

Workspaces with Cisco Webex Calling
Workspace NameDetails
Floor5
Workspace Info
NameFloor5
TypePlace
LocationSite1
Extension Members55000
Call Forwarding - Always
Enabled
Ring Reminder Enabled
Destination Voicemail Enabled
Call Forwarding - Busy
Enabled
Destination Voicemail Enabled
Call Forwarding - No Answer
Enabled
Number of Rings3
System Max Number of Rings20
Destination Voicemail Enabled
Business Continuity
Enabled
Destination Voicemail Enabled
Call Waiting
Enabled
Call Waiting
Caller ID Settings
TypesLOCATION_NUMBER
CUSTOM
SelectedLOCATION_NUMBER
Display NameFloor5
Display Detail.
Block In Forward Calls Enabled
External Caller ID Name PolicyDIRECT_LINE
Location External Caller ID NameSite1
Monitoring Settings
Call Park Notification Enabled
Incoming Permission Settings
Use Custom Enabled
External TransferALLOW_ALL_EXTERNAL
Internal Calls Enabled
Collect Calls Enabled
Outgoing Permission Settings
Use Custom Enabled
Use Custom Permissions
Calling Permission - INTERNAL_CALL
Call TypeINTERNAL_CALL
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - TOLL_FREE
Call TypeTOLL_FREE
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - NATIONAL
Call TypeNATIONAL
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - INTERNATIONAL
Call TypeINTERNATIONAL
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - OPERATOR_ASSISTED
Call TypeOPERATOR_ASSISTED
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - CHARGEABLE_DIRECTORY_ASSISTED
Call TypeCHARGEABLE_DIRECTORY_ASSISTED
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - SPECIAL_SERVICES_I
Call TypeSPECIAL_SERVICES_I
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - SPECIAL_SERVICES_II
Call TypeSPECIAL_SERVICES_II
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - PREMIUM_SERVICES_I
Call TypePREMIUM_SERVICES_I
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - PREMIUM_SERVICES_II
Call TypePREMIUM_SERVICES_II
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - CASUAL
Call TypeCASUAL
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - URL_DIALING
Call TypeURL_DIALING
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - UNKNOWN
Call TypeUNKNOWN
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Access Code Settings
Use Custom Access Codes
Access CodesNone
Transfer Numbers Settings
Use Custom Access Codes
Access CodesNone
Call Intercept Settings
Enabled
Incoming Settings
TypeINTERCEPT_ALL
Voicemail Enabled
Incoming Announcements
GreetingDEFAULT
New Number Enabled
Zero Transfer Enabled
Outgoing Settings
TypeINTERCEPT_ALL
Transfer Enabled
Fremont Meeting Rm
Workspace Info
NameFremont Meeting Rm
TypePlace
LocationSite1
Extension Members1234
Call Forwarding - Always
Enabled
Ring Reminder Enabled
Destination Voicemail Enabled
Call Forwarding - Busy
Enabled
Destination Voicemail Enabled
Call Forwarding - No Answer
Enabled
Number of Rings3
System Max Number of Rings20
Destination Voicemail Enabled
Business Continuity
Enabled
Destination Voicemail Enabled
Call Waiting
Enabled
Call Waiting
Caller ID Settings
TypesLOCATION_NUMBER
CUSTOM
SelectedLOCATION_NUMBER
Display NameFremont Meeting Rm
Display Detail.
Block In Forward Calls Enabled
External Caller ID Name PolicyDIRECT_LINE
Location External Caller ID NameSite1
Monitoring Settings
Call Park Notification Enabled
Incoming Permission Settings
Use Custom Enabled
External TransferALLOW_ALL_EXTERNAL
Internal Calls Enabled
Collect Calls Enabled
Outgoing Permission Settings
Use Custom Enabled
Use Custom Permissions
Calling Permission - INTERNAL_CALL
Call TypeINTERNAL_CALL
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - TOLL_FREE
Call TypeTOLL_FREE
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - NATIONAL
Call TypeNATIONAL
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - INTERNATIONAL
Call TypeINTERNATIONAL
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - OPERATOR_ASSISTED
Call TypeOPERATOR_ASSISTED
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - CHARGEABLE_DIRECTORY_ASSISTED
Call TypeCHARGEABLE_DIRECTORY_ASSISTED
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - SPECIAL_SERVICES_I
Call TypeSPECIAL_SERVICES_I
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - SPECIAL_SERVICES_II
Call TypeSPECIAL_SERVICES_II
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - PREMIUM_SERVICES_I
Call TypePREMIUM_SERVICES_I
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - PREMIUM_SERVICES_II
Call TypePREMIUM_SERVICES_II
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - CASUAL
Call TypeCASUAL
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - URL_DIALING
Call TypeURL_DIALING
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - UNKNOWN
Call TypeUNKNOWN
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Access Code Settings
Use Custom Access Codes
Access CodesNone
Transfer Numbers Settings
Use Custom Access Codes
Access CodesNone
Call Intercept Settings
Enabled
Incoming Settings
TypeINTERCEPT_ALL
Voicemail Enabled
Incoming Announcements
GreetingDEFAULT
New Number Enabled
Zero Transfer Enabled
Outgoing Settings
TypeINTERCEPT_ALL
Transfer Enabled
MeetingRm1
Workspace Info
NameMeetingRm1
TypePlace
LocationSite1
Extension Members6000
Call Forwarding - Always
Enabled
Ring Reminder Enabled
Destination Voicemail Enabled
Call Forwarding - Busy
Enabled
Destination Voicemail Enabled
Call Forwarding - No Answer
Enabled
Number of Rings3
System Max Number of Rings20
Destination Voicemail Enabled
Business Continuity
Enabled
Destination Voicemail Enabled
Call Waiting
Enabled
Call Waiting
Caller ID Settings
TypesLOCATION_NUMBER
CUSTOM
SelectedLOCATION_NUMBER
Display NameMeetingRm1
Display Detail.
Block In Forward Calls Enabled
External Caller ID Name PolicyDIRECT_LINE
Location External Caller ID NameSite1
Monitoring Settings
Call Park Notification Enabled
Incoming Permission Settings
Use Custom Enabled
External TransferALLOW_ALL_EXTERNAL
Internal Calls Enabled
Collect Calls Enabled
Outgoing Permission Settings
Use Custom Enabled
Use Custom Permissions
Calling Permission - INTERNAL_CALL
Call TypeINTERNAL_CALL
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - TOLL_FREE
Call TypeTOLL_FREE
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - NATIONAL
Call TypeNATIONAL
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - INTERNATIONAL
Call TypeINTERNATIONAL
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - OPERATOR_ASSISTED
Call TypeOPERATOR_ASSISTED
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - CHARGEABLE_DIRECTORY_ASSISTED
Call TypeCHARGEABLE_DIRECTORY_ASSISTED
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - SPECIAL_SERVICES_I
Call TypeSPECIAL_SERVICES_I
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - SPECIAL_SERVICES_II
Call TypeSPECIAL_SERVICES_II
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - PREMIUM_SERVICES_I
Call TypePREMIUM_SERVICES_I
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - PREMIUM_SERVICES_II
Call TypePREMIUM_SERVICES_II
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - CASUAL
Call TypeCASUAL
ActionBLOCK
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - URL_DIALING
Call TypeURL_DIALING
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Calling Permission - UNKNOWN
Call TypeUNKNOWN
ActionALLOW
Transfer Enabled
Call Type Restriction Enabled
Access Code Settings
Use Custom Access Codes
Access CodesNone
Transfer Numbers Settings
Use Custom Access Codes
Access CodesNone
Call Intercept Settings
Enabled
Incoming Settings
TypeINTERCEPT_ALL
Voicemail Enabled
Incoming Announcements
GreetingDEFAULT
New Number Enabled
Zero Transfer Enabled
Outgoing Settings
TypeINTERCEPT_ALL
Transfer Enabled

5 Locations

Locations are used to organize Webex features. Users and workspaces can be assigned to a location, identified by a physical address.

This section contains the following chapters:

5.1 Locations > Addresses

Locations are used to organize Webex features. Users and workspaces can be assigned to a location, identified by a physical address.

The following physical addresses are defined per Location:

Locations > Addresses
LocationDetails
Alameda Campus
Locations Info
NameAlameda Campus
OrganizationUXTEST
Time ZoneAmerica/New_York
Preferred Languageen_US
Address
Address 11 Main St
Address 2
CityAlameda
Postal Code67088
CountryUS
FloorsFloor# 1: Floor1
Floor# 2: Floor 2
Fremont Campus
Locations Info
NameFremont Campus
OrganizationUXTEST
Time ZoneAmerica/Los_Angeles
Preferred Languageen_US
Address
Address 1340 Whipple Rd, Union City, CA 94587, USA
Address 2
CityUnion City
Postal Code94587
CountryUS
FloorsFloor# 1: Floor 1
Floor# 2: Floor 2
Fremont Loc 1
Locations Info
NameFremont Loc 1
OrganizationUXTEST
Time ZoneAmerica/Los_Angeles
Preferred Languageen_us
Address
Address 1Perry Rd
Address 22nd floor
CityFremont
Postal Code85000
CountryUS
FloorsFloor# 1:
Floor# 2:
Site1
Locations Info
NameSite1
OrganizationUXTEST
Time ZoneAmerica/Los_Angeles
Preferred Languageen_us
Address
Address 1170 W Tasman Dr
Address 2
CitySan Jose
Postal Code95134
CountryUS
Floors

5.2 Call Handling

This chapter contains configurations of Webex Calling associated with a specific location. It provides information on call settings, emergency addresses, and calling privileges configured for each location.

This table list the followins settings per Location:

Locations > Call Handling
#LocationItemDetails
1Alameda CampusCalling Settings
Location Calling Settings
NameAlameda Campus
Announcement Languageen_us
Routing Prefix
Location Calling - Calling Line ID
Namesw-2xfb
Phone Number+19785551212
Location Calling - Connection
TypeTRUNK
External Caller ID NameAlameda Campus
User Limit500000
Outside Dial Digit
P Access Network Info
Default Domain98303641.us10.bcld.webex.com
Charge Number
Enforce Outside Dial Digit
1Alameda CampusEmergency
Location Emergency
Location Emergency Info
Phone Number+19785551212
NameAlameda Campus
Effective LevelLOCATION_NUMBER
Effective Value+19785551212
QualityNOT_RECOMMENDED
Location Emergency Member Info
Phone Number
First Name
Last Name
Member Id
Member Type
Effective LevelLOCATION_NUMBER
Effective Value+19785551212
QualityNOT_RECOMMENDED
1Alameda CampusMusic On Hold
Location Music On Hold
Call Hold Enabled
Call Park Enabled
GreetingSYSTEM
Location MoH Audio File
File Name
Media File Type
Level
1Alameda CampusPrivate Network Connect
Location - Private Network Connect
Connection TypePUBLIC_INTERNET
1Alameda CampusInternal Dialing Route Policy
Location - Internal Dialing Route Policy
Enabled
1Alameda CampusIntercept
Location - Intercept
Enabled
1Alameda CampusAuto Transfer Number
Outgoing Permission Auto Transfer Number
Auto Transfer Number 1
Auto Transfer Number 2
Auto Transfer Number 3
1Alameda CampusAccess Code
Outgoing Permission Location Access Code
Access Code
2Fremont CampusCalling Settings
Location Calling Settings
NameFremont Campus
Announcement Languageen_us
Routing Prefix
Location Calling - Calling Line ID
Namesw-2xfb
Phone Number+19255552001
Location Calling - Connection
TypeROUTE_GROUP
External Caller ID NameFremont Campus
User Limit500000
Outside Dial Digit
P Access Network Info
Default Domain98303641.us10.bcld.webex.com
Charge Number
Enforce Outside Dial Digit
2Fremont CampusEmergency
Location Emergency
Location Emergency Info
Phone Number+19255552001
NameFremont Campus
Effective LevelLOCATION_NUMBER
Effective Value+19255552001
QualityRECOMMENDED
Location Emergency Member Info
Phone Number
First Name
Last Name
Member Id
Member Type
Effective LevelLOCATION_NUMBER
Effective Value+19255552001
QualityRECOMMENDED
2Fremont CampusMusic On Hold
Location Music On Hold
Call Hold Enabled
Call Park Enabled
GreetingSYSTEM
Location MoH Audio File
File Name
Media File Type
Level
2Fremont CampusPrivate Network Connect
Location - Private Network Connect
Connection TypePUBLIC_INTERNET
2Fremont CampusInternal Dialing Route Policy
Location - Internal Dialing Route Policy
Enabled
2Fremont CampusIntercept
Location - Intercept
Enabled
2Fremont CampusAuto Transfer Number
Outgoing Permission Auto Transfer Number
Auto Transfer Number 1
Auto Transfer Number 2
Auto Transfer Number 3
2Fremont CampusAccess Code
Outgoing Permission Location Access Code
Access Code
3Fremont Loc 1Calling Settings
Location Calling Settings
NameFremont Loc 1
Announcement Languageen_us
Routing Prefix12
Location Calling - Calling Line ID
Namesw-2xfb
Phone Number+19255551000
Location Calling - Connection
TypeROUTE_GROUP
External Caller ID NameFremont Loc 1
User Limit500000
Outside Dial Digit
P Access Network Info
Default Domain98303641.us10.bcld.webex.com
Charge Number
Enforce Outside Dial Digit
3Fremont Loc 1Emergency
Location Emergency
Location Emergency Info
Phone Number+19255551000
NameFremont Loc 1
Effective LevelNONE
Effective Value
QualityINVALID
Location Emergency Member Info
Phone Number
First Name
Last Name
Member Id
Member Type
Effective LevelNONE
Effective Value
QualityINVALID
3Fremont Loc 1Music On Hold
Location Music On Hold
Call Hold Enabled
Call Park Enabled
GreetingSYSTEM
Location MoH Audio File
File Name
Media File Type
Level
3Fremont Loc 1Private Network Connect
Location - Private Network Connect
Connection TypePUBLIC_INTERNET
3Fremont Loc 1Internal Dialing Route Policy
Location - Internal Dialing Route Policy
Enabled
Unknown Extension Route IdentityRouteGroup1
Unknown Extension Route TypeROUTE_GROUP
3Fremont Loc 1Intercept
Location - Intercept
Enabled
Location - Intercept - Incoming
TypeINTERCEPT_ALL
Voicemail Enabled
Location - Intercept - Incoming Announcements New Number
Enabled
Location - Intercept - Incoming Announcements Zero Transfer
Enabled
Outgoing TypeINTERCEPT_ALL
Outgoing Transfer Enabled
3Fremont Loc 1Auto Transfer Number
Outgoing Permission Auto Transfer Number
Auto Transfer Number 1
Auto Transfer Number 2
Auto Transfer Number 3
3Fremont Loc 1Access Code
Outgoing Permission Location Access Code
Access Code
4Site1Calling Settings
Location Calling Settings
NameSite1
Announcement Languageen_us
Routing Prefix
Location Calling - Calling Line ID
Namesw-2xfb
Phone Number
Location Calling - Connection
Type
External Caller ID NameSite1
User Limit500001
Outside Dial Digit
P Access Network Info
Default Domain98303641.us10.bcld.webex.com
Charge Number
Enforce Outside Dial Digit
4Site1Emergency
Location Emergency
Location Emergency Info
Phone Number
NameSite1
Effective LevelNONE
Effective Value
QualityINVALID
Location Emergency Member Info
Phone Number
First Name
Last Name
Member Id
Member Type
Effective LevelNONE
Effective Value
QualityINVALID
4Site1Music On Hold
Location Music On Hold
Call Hold Enabled
Call Park Enabled
GreetingSYSTEM
Location MoH Audio File
File Name
Media File Type
Level
4Site1Private Network Connect
Location - Private Network Connect
Connection TypePUBLIC_INTERNET
4Site1Internal Dialing Route Policy
Location - Internal Dialing Route Policy
Enabled
4Site1Intercept
Location - Intercept
Enabled
4Site1Auto Transfer Number
Outgoing Permission Auto Transfer Number
Auto Transfer Number 1
Auto Transfer Number 2
Auto Transfer Number 3
4Site1Access Code
Outgoing Permission Location Access Code
Access Code

5.3 Schedule

A time schedule establishes a set of times during the day or holidays in the year in which a feature, for example auto attendants, can perform a specific action.n.

This table list the schedules per Location:

Locations > Schedule
#LocationSchedule NameDetails
3Fremont Loc 1#1 Mondays only
Schedule #1 Details
NameMondays only
TypebusinessHours
Schedule #1 Events
[1]: NameMonday
[1]: Start Date2022-12-19
[1]: Start Time09:00
[1]: End Date2022-12-19
[1]: End Time17:00
[1]: All Day Enabled
[1]: Recurrence
[1]: Recur For Ever
[1]: Day Of Month
[1]: Month
3Fremont Loc 1#2 Summer Holidays
Schedule #2 Details
NameSummer Holidays
Typeholidays
Schedule #2 Events
[1]: NameSummer Holidays
[1]: Start Date2023-01-01
[1]: Start Time09:00
[1]: End Date2023-01-01
[1]: End Time12:36
[1]: All Day Enabled
[1]: Recurrence
[1]: Recur For Ever
[1]: Day Of Month1
[1]: MonthJANUARY
3Fremont Loc 1#3 Weekday Schedule
Schedule #3 Details
NameWeekday Schedule
TypebusinessHours
Schedule #3 Events
[1]: NameFriday 1
[1]: Start Date2022-12-23
[1]: Start Time09:00
[1]: End Date2022-12-23
[1]: End Time12:00
[1]: All Day Enabled
[1]: Recurrence
[1]: Recur For Ever
[1]: Day Of Month
[1]: Month
[2]: NameFriday 2
[2]: Start Date2022-12-23
[2]: Start Time13:00
[2]: End Date2022-12-23
[2]: End Time17:00
[2]: All Day Enabled
[2]: Recurrence
[2]: Recur For Ever
[2]: Day Of Month
[2]: Month
[3]: NameMonday 1
[3]: Start Date2022-12-19
[3]: Start Time09:00
[3]: End Date2022-12-19
[3]: End Time12:00
[3]: All Day Enabled
[3]: Recurrence
[3]: Recur For Ever
[3]: Day Of Month
[3]: Month
[4]: NameMonday 2
[4]: Start Date2022-12-19
[4]: Start Time13:00
[4]: End Date2022-12-19
[4]: End Time17:00
[4]: All Day Enabled
[4]: Recurrence
[4]: Recur For Ever
[4]: Day Of Month
[4]: Month
[5]: NameThursday 1
[5]: Start Date2022-12-22
[5]: Start Time09:00
[5]: End Date2022-12-22
[5]: End Time12:00
[5]: All Day Enabled
[5]: Recurrence
[5]: Recur For Ever
[5]: Day Of Month
[5]: Month
[6]: NameThursday 2
[6]: Start Date2022-12-22
[6]: Start Time13:00
[6]: End Date2022-12-22
[6]: End Time17:00
[6]: All Day Enabled
[6]: Recurrence
[6]: Recur For Ever
[6]: Day Of Month
[6]: Month
[7]: NameTuesday 1
[7]: Start Date2022-12-20
[7]: Start Time09:00
[7]: End Date2022-12-20
[7]: End Time12:00
[7]: All Day Enabled
[7]: Recurrence
[7]: Recur For Ever
[7]: Day Of Month
[7]: Month
[8]: NameTuesday 2
[8]: Start Date2022-12-20
[8]: Start Time13:00
[8]: End Date2022-12-20
[8]: End Time17:00
[8]: All Day Enabled
[8]: Recurrence
[8]: Recur For Ever
[8]: Day Of Month
[8]: Month
[9]: NameWednesday 1
[9]: Start Date2022-12-21
[9]: Start Time09:00
[9]: End Date2022-12-21
[9]: End Time12:00
[9]: All Day Enabled
[9]: Recurrence
[9]: Recur For Ever
[9]: Day Of Month
[9]: Month
[10]: NameWednesday 2
[10]: Start Date2022-12-21
[10]: Start Time13:00
[10]: End Date2022-12-21
[10]: End Time17:00
[10]: All Day Enabled
[10]: Recurrence
[10]: Recur For Ever
[10]: Day Of Month
[10]: Month

5.4 Voicemail

Voicemail settings per location define how users retrieve voicemail for a particular location. It contains information such as the voicemail pilot number, voicemail greeting settings, voicemail-to-email settings, and voicemail PIN policies tailored to each location.

This table list the Voicemail settings for each Location:

Locations > Voicemail
#LocationItemDetails
1Alameda CampusTranscription
Voicemail Transcription
Enabled
1Alameda CampusVoice Portal
Voice Portal
NameVM - Alameda Campus
LanguageEnglish
Language Codeen_us
Extension
Phone Number
First NameVM
Last NameAlameda Campus
1Alameda CampusVoice Portal - Passcode Rule
Voice Portal - Passcode Rule
Expire Passcode
Enabled
Number Of Days0
Failed Attempts
Enabled
Attempts3
Block Previous Passcodes
Enabled
Number Of Passcodes10
Block Repeated Patterns Enabled
Block User Number Enabled
Block Reversed User Number Enabled
Block Reversed Old Passcode Enabled
2Fremont CampusTranscription
Voicemail Transcription
Enabled
2Fremont CampusVoice Portal
Voice Portal
NameVM - Fremont Campus
LanguageEnglish
Language Codeen_us
Extension
Phone Number
First NameVM
Last NameFremont Campus
2Fremont CampusVoice Portal - Passcode Rule
Voice Portal - Passcode Rule
Expire Passcode
Enabled
Number Of Days0
Failed Attempts
Enabled
Attempts3
Block Previous Passcodes
Enabled
Number Of Passcodes10
Block Repeated Patterns Enabled
Block User Number Enabled
Block Reversed User Number Enabled
Block Reversed Old Passcode Enabled
3Fremont Loc 1Transcription
Voicemail Transcription
Enabled
3Fremont Loc 1Voice Portal
Voice Portal
NameVM - Fremont Loc 1
LanguageEnglish
Language Codeen_us
Extension7778
Phone Number
First NameVM
Last NameFremont Loc 1
3Fremont Loc 1Voice Portal - Passcode Rule
Voice Portal - Passcode Rule
Expire Passcode
Enabled
Number Of Days0
Failed Attempts
Enabled
Attempts3
Block Previous Passcodes
Enabled
Number Of Passcodes10
Block Repeated Patterns Enabled
Block User Number Enabled
Block Reversed User Number Enabled
Block Reversed Old Passcode Enabled
3Fremont Loc 1Voicemail Group #1: Voicemail Group
Voicemail Group #1 - Basic Info
NameVoicemail Group
Last NameGroup
Enabled
Phone Number
Extension111111
Toll Free Number
First NameVoicemail
Language Codeen_us
GreetingDEFAULT
Greeting Uploaded
Greeting Description
Voicemail Group #1 - Message Storage
Storage TypeINTERNAL
External Email
Voicemail Group #1 - Notifications
Enabled
Voicemail Group #1 - Fax Message
Enabled
Voicemail Group #1 - Transfer To Number
Enabled
Voicemail Group #1 - Email Copy Of Message
Enabled
Voicemail Group #1 - Voice Message Forwarding
Enabled
3Fremont Loc 1Voicemail Group #2: Voicemail Group 1
Voicemail Group #2 - Basic Info
NameVoicemail Group 1
Last NameGroup
Enabled
Phone Number
Extension1005
Toll Free Number
First NameVoicemail
Language Codeen_us
GreetingDEFAULT
Greeting Uploaded
Greeting Description
Voicemail Group #2 - Message Storage
Storage TypeINTERNAL
External Email
Voicemail Group #2 - Notifications
Enabled
Destinationvm@test.com
Voicemail Group #2 - Fax Message
Enabled
Voicemail Group #2 - Transfer To Number
Enabled
Voicemail Group #2 - Email Copy Of Message
Enabled
Email Idvm@test.com
Voicemail Group #2 - Voice Message Forwarding
Enabled
4Site1Transcription
Voicemail Transcription
Enabled
4Site1Voice Portal
Voice Portal
NameVM - Site1
LanguageEnglish
Language Codeen_us
Extension
Phone Number
First NameVM
Last NameSite1
4Site1Voice Portal - Passcode Rule
Voice Portal - Passcode Rule
Expire Passcode
Enabled
Number Of Days0
Failed Attempts
Enabled
Attempts3
Block Previous Passcodes
Enabled
Number Of Passcodes10
Block Repeated Patterns Enabled
Block User Number Enabled
Block Reversed User Number Enabled
Block Reversed Old Passcode Enabled

6 Rooms

Rooms are virtual meeting places where people post messages and collaborate to get work done. Rooms are associated with a team and can be public or private.

The following Webex workspaces with Cisco Webex Calling are defined:

Rooms
NameDetails
Collaboration Toolbox Alert Bot
Room Info
TitleCollaboration Toolbox Alert Bot
Description
Typedirect
Is Locked
Is Announcement Only
Is Read Only
Is Public
Team
Creator
OwnerUXTEST
Classification Id
Activity
Created02-Mar-25 12:35:53 AM
Made Public01-Jan-01 12:00:00 AM
Last Activity02-Mar-25 12:35:54 AM

7 Devices

Devices represent cloud-registered Webex RoomOS devices. Devices may be associated with Workspaces or users.

This chapter contains:

7.1 Devices Summary

This section contains the Devices Summary in wide table format that is also exported to Excel.

Device - Summary
LocationNameProductTypeSerialConnection StatusTagsActive InterfaceIPMACPrimary SIP URLSIP URLsSoftwareUpgrade ChannelUserManaged ByWorkspaceOrganizationCreatedFirst SeenLast Seen
Site1MeetingRm1Cisco 8841phone unknownmeeting;phone  DCEB94BC1C52  unknownStable CISCOMeetingRm1UXTEST09-Dec-22 11:50:53 AM09-Dec-22 11:50:53 AM01-Jan-01 12:00:00 AM

7.2 Devices Details

This section contains the detailed Device settings.

Devices
LocationNameDetails
Site1MeetingRm1
Devices Info
NameMeetingRm1
ProductCisco 8841
Typephone
Serial
Connection Statusunknown
Tagsmeeting
phone
Interface
Active Interface
IP
MACDCEB94BC1C52
Addresses
Primary SIP URL
SIP URLs
Software
Softwareunknown
Upgrade ChannelStable
Owner
User
Managed ByCISCO
LocationSite1
WorkspaceMeetingRm1
OrganizationUXTEST
Action
Created09-Dec-22 11:50:53 AM
First Seen09-Dec-22 11:50:53 AM
Last Seen01-Jan-01 12:00:00 AM

8 Calling

The Calling chapter in the Webex contains the configuration of calling functionalities with features such as initiating calls, managing call sessions, and handling call events, call routing and handling call transfers.

This section contains the following chapters:

8.1 Numbers

This chapter contains a list all the phone numbers for the given organization along with the status and owner (if any).

Numbers can be standard, service, or mobile. Both standard and service numbers are PSTN numbers. Service numbers are considered as high-utilization or high-concurrency phone numbers and can be assigned to features like auto-attendants, call queues, and hunt groups. Phone numbers can be linked to a specific location, be active or inactive, and be assigned or unassigned. The owner of a number is the person, workspace, or feature to which the number is assigned. Only a person can own a mobile number.

The following phone numbers are configured for this organization:

Phone Numbers
LocationExternal Support NumberExtensionPrefixMain NumberToll-Free NumberOwner
Alameda Campus10001000 Hunt Group, Hunt Group 1 [HUNT_GROUP]
Alameda Campus10031003 Group Paging, Paging Group 1 [PAGING_GROUP]
Alameda Campus12121212 Call Center, Test Q [CALL_QUEUE]
Alameda Campus45004500 Hunt Group, HuntGroup1 [HUNT_GROUP]
Fremont Campus    
Fremont Campus    
Fremont Campus    
Fremont Campus    
Fremont Campus4501645016 Group Paging, PG1 [PAGING_GROUP]
Fremont Loc 1  12 
Fremont Loc 11210010012Test 100, Test 100 [PEOPLE]
Fremont Loc 1121000100012First, VirtualLine1 [VIRTUAL_LINE]
Fremont Loc 112100001000012Hunt Group, Hunt Group 1 [HUNT_GROUP]
Fremont Loc 1121005100512VMGroup, Voicemail Group 1 [VOICEMAIL_GROUP]
Fremont Loc 11210110112Test 101, Test 101 [PEOPLE]
Fremont Loc 1121015101512Group Paging, Paging Group1 [PAGING_GROUP]
Fremont Loc 11210210212Test 102, Test 102 [PEOPLE]
Fremont Loc 11210310312Test 103, Test 103 [PEOPLE]
Fremont Loc 11210410412Test 104, Test 104 [PEOPLE]
Fremont Loc 11210510512Test 105, Test 105 [PEOPLE]
Fremont Loc 11211111111111112VMGroup, Voicemail Group [VOICEMAIL_GROUP]
Fremont Loc 112450014500112Call Center, CallQueue 1 [CALL_QUEUE]
Fremont Loc 112450024500212Call Center, CQ2 [CALL_QUEUE]
Fremont Loc 1124501450112Auto Attendant, AA 1 [AUTO_ATTENDANT]
Fremont Loc 112450144501412BroadWorks Anywhere, Portal1 [OFFICE_ANYWHERE]
Fremont Loc 112555555555512Test4, Test4 [PEOPLE]
Fremont Loc 1126666666612Test5, Test5 [PEOPLE]
Fremont Loc 1127000700012Auto Attendant, Auto Attendant 2 [AUTO_ATTENDANT]
Fremont Loc 1127778777812Voice Messaging Group, VM - Fremont Loc 1 [VOICE_MESSAGING]
Fremont Loc 112800008000012Auto Attendant, Auto Attendant 1 [AUTO_ATTENDANT]
Site112341234 Fremont Meeting Rm, . [PLACE]
Site15500055000 Floor5, . [PLACE]
Site160006000 MeetingRm1, . [PLACE]

8.2 Virtual Lines Summary

A Cisco Webex Virtual Line provides a virtual representation of a physical phone line, allowing users to make and receive calls. Virtual line allows configuring multiple lines to Webex Calling users.

Configuration options for a Cisco Webex Virtual Line typically include settings related to call routing, call forwarding, voicemail, caller ID presentation, call waiting, call blocking, call recording.

This chapter is the summary of the Virtual Lines. There is also a detailed chapter.

8.3 Virtual Lines Detail

A Cisco Webex Virtual Line provides a virtual representation of a physical phone line, allowing users to make and receive calls. Virtual line allows configuring multiple lines to Webex Calling users.

Configuration options for a Cisco Webex Virtual Line typically include settings related to call routing, call forwarding, voicemail, caller ID presentation, call waiting, call blocking, call recording.

This chapter is the detailed of the Virtual Lines. There is also a summary chapter.

< No records found >

8.4 Calling Routing

Call routing in Webex Calling is the process of directing inbound and outbound calls through dial plan configurations, route patterns, and route lists. The system uses preconfigured rules based on E.164 patterns, location-based routing policies, and call control settings to determine call paths. Routing decisions are executed through the Webex Calling cloud platform, utilizing SIP-based call processing to connect endpoints via the most appropriate path.

The 'Call Routing chapter' contains:

8.4.1 Trunks

A Trunk is a connection between Webex Calling and the premises, which terminates on the premises with a local gateway or other supported device. The trunk can be assigned to a Route Group - a group of trunks that allow Webex Calling to distribute calls over multiple trunks or to provide redundancy.

The following Trunks are configured:

< No records found >

8.4.2 Route Lists

A Route List is a list of numbers that can be reached via a Route Group. It can be used to provide cloud PSTN connectivity to Webex Calling Dedicated Instance.

The following Route Lists are configured:

< No records found >

8.4.3 Route Groups

A Route Group is a collection of trunks that allows further scale and redundancy with the connection to the premises. Route groups can include up to 10 trunks from different locations.

The following Route Groups are configured:

< No records found >

8.4.4 Dial Plans

In Webex Calling, the Dial Plan allows Webex Calling to route calls to on-premises extension. Dial Plan can point directly to Trunks or Route Groups. A dial pattern represents 3 types of on-premises extensions: A.) ESN/on-net numbers; B.) +E164 patterns and C.) SIP URI domains.

They are configured globally for an enterprise and apply to all users, regardless of location. A dial plan also specifies the routing choice (trunk or route group) for calls that match any of its dial patterns. Specific dial patterns can be defined as part of your dial plan.

The following Dial Plan is configured:

< No records found >

8.4.5 Translation Patterns

A Translation Pattern lets you manipulate dialed digits before routing a call and applies to outbound calls only. You can configure translation patterns to manipulate dialed digits before routing a call. You can define these patterns at organization and location levels for outbound calls.

Webex Calling manipulates digits before routing a call using translation patterns. The system applies these translation patterns to outbound and redirected calls, including transfers and forwards. However, translation patterns are not applied to the emergency, repair calls, and call center call backs. When applying translation patterns, patterns at the location level take precedence over those at the organization level

The following Translation Patterns are configured:

< No records found >

8.5 Features

In Cisco Webex Calling, Features are configurable telephony capabilities that enhance call management and user experience, including options like Auto Attendant, Call Queue, Hunt Group, Single Number Reach, and Voicemail. These features allow administrators to customize call routing, handling, and user settings through Webex Control Hub or APIs, tailoring functionality to organizational needs. They support efficient communication by enabling advanced call flows, shared lines, and integration with devices or external systems.

The 'Features' section contains:

8.5.1 Auto Attendant

Auto Attendants
LocationNameDetails
Fremont Loc 1AA 1
Auto Attendants Info
NameAA 1
LocationFremont Loc 1
Phone Number
Extension4501
Routing Prefix12
ESN124501
Toll Free Number
Additional Details
Enabled
First NameAA1
Last NameAA1 Last
LanguageEnglish
Language Codeen_us
Business ScheduleMondays only
Holiday Schedule
Extension DialingENTERPRISE
Name DialingENTERPRISE
Time ZoneAmerica/Los_Angeles
Business Hours Menu
GreetingDEFAULT
Extension Enabled
Key ConfigurationsKey: 0, Action: EXIT
Key: 1, Action: PLAY_ANNOUNCEMENT
Key: 2, Action: TRANSFER_WITH_PROMPT
Key: 3, Action: TRANSFER_WITHOUT_PROMPT
Key: 4, Action: EXTENSION_DIALING
After Hours Menu
GreetingDEFAULT
Extension Enabled
Key ConfigurationsKey: 0, Action: EXIT
Call Forwarding Settings
Always Forward
Enabled
Destination
Ring Reminder Enabled
Send To Voicemail Enabled
Selective Forward
Enabled
Destination
Ring Reminder Enabled
Send To Voicemail Enabled
Fremont Loc 1Auto Attendant 1
Auto Attendants Info
NameAuto Attendant 1
LocationFremont Loc 1
Phone Number
Extension80000
Routing Prefix12
ESN1280000
Toll Free Number
Additional Details
Enabled
First NameJon
Last NameAttendant
LanguageGerman
Language Codede_de
Business ScheduleWeekday Schedule
Holiday Schedule
Extension DialingENTERPRISE
Name DialingENTERPRISE
Time ZoneAmerica/Los_Angeles
Business Hours Menu
GreetingDEFAULT
Extension Enabled
Key ConfigurationsKey: 0, Action: EXIT
Key: 1, Action: TRANSFER_WITHOUT_PROMPT
Key: 2, Action: REPEAT_MENU
Key: 3, Action: NAME_DIALING
After Hours Menu
GreetingDEFAULT
Extension Enabled
Key ConfigurationsKey: 0, Action: EXIT
Key: 1, Action: TRANSFER_WITHOUT_PROMPT
Call Forwarding Settings
Always Forward
Enabled
Destination
Ring Reminder Enabled
Send To Voicemail Enabled
Selective Forward
Enabled
Destination
Ring Reminder Enabled
Send To Voicemail Enabled
Fremont Loc 1Auto Attendant 2
Auto Attendants Info
NameAuto Attendant 2
LocationFremont Loc 1
Phone Number
Extension7000
Routing Prefix12
ESN127000
Toll Free Number
Additional Details
Enabled
First NameMike
Last NameSmith
LanguageEnglish (Australia)
Language Codeen_au
Business ScheduleMondays only
Holiday ScheduleSummer Holidays
Extension DialingENTERPRISE
Name DialingENTERPRISE
Time ZoneAmerica/Los_Angeles
Business Hours Menu
GreetingDEFAULT
Extension Enabled
Key ConfigurationsKey: 0, Action: EXIT
Key: 1, Action: TRANSFER_WITHOUT_PROMPT
Key: 2, Action: EXTENSION_DIALING
Key: 3, Action: REPEAT_MENU
After Hours Menu
GreetingDEFAULT
Extension Enabled
Key ConfigurationsKey: 0, Action: EXIT
Call Forwarding Settings
Always Forward
Enabled
Destination
Ring Reminder Enabled
Send To Voicemail Enabled
Selective Forward
Enabled
Destination
Ring Reminder Enabled
Send To Voicemail Enabled

8.5.2 Hunt Groups

Hunt Groups ensure that incoming calls are answered by the right people or routed to voicemail. Hunt Groups route incoming calls to specific employees or to a whole group. This is done by assigning a phone number to a group of employees and then setting rules that define how the call is answered, how long the call remains on hold, and who to forward the call to.

The following Hunt Groups are configured:

Hunt Groups
LocationNameDetails
Alameda CampusHunt Group 1
Hunt Groups Info
NameHunt Group 1
LocationAlameda Campus
Phone Number
Enabled
Hunt Group Basic Settings
NameHunt Group 1
Enabled
Extension1000
Distinctive RingFalse
LanguageCanadian French(Canada)
Language Codefr_ca
Calling First Name
Calling Last Name
Time ZoneAmerica/New_York
Hunt Group Call Policies
PolicyCIRCULAR
Waiting Enabled
Hunt Group Call Policies - No Answer
Next Agent Enabled
Next Agent Rings5
Forward Enabled
Number Of Rings15
System Max Number Of Ring0
Destination Voicemail EnabledFalse
Hunt Group Call Policies - Business Continuity
Enabled
Destination Voicemail Enabled
Agents
Agents
First NameLast NameTypePhone NumberExtension
Floor5.PLACE 55000
Test 101Test 101PEOPLE 101
Alameda CampusHuntGroup1
Hunt Groups Info
NameHuntGroup1
LocationAlameda Campus
Phone Number
Enabled
Hunt Group Basic Settings
NameHuntGroup1
Enabled
Extension4500
Distinctive RingFalse
LanguageEnglish
Language Codeen_us
Calling First Name
Calling Last Name
Time ZoneAmerica/New_York
Hunt Group Call Policies
PolicyCIRCULAR
Waiting Enabled
Hunt Group Call Policies - No Answer
Next Agent Enabled
Next Agent Rings5
Forward Enabled
Number Of Rings15
System Max Number Of Ring0
Destination Voicemail EnabledFalse
Hunt Group Call Policies - Business Continuity
Enabled
Destination Voicemail Enabled
Agents
Agents
First NameLast NameTypePhone NumberExtension
Fremont Meeting Rm.PLACE 1234
Test 101Test 101PEOPLE 101
Fremont Loc 1Hunt Group 1
Hunt Groups Info
NameHunt Group 1
LocationFremont Loc 1
Phone Number
Enabled
Hunt Group Basic Settings
NameHunt Group 1
Enabled
Extension10000
Distinctive RingFalse
LanguageEnglish
Language Codeen_us
Calling First Name
Calling Last Name
Time ZoneAmerica/Los_Angeles
Hunt Group Call Policies
PolicyCIRCULAR
Waiting Enabled
Hunt Group Call Policies - No Answer
Next Agent Enabled
Next Agent Rings5
Forward Enabled
Number Of Rings15
System Max Number Of Ring0
Destination Voicemail EnabledFalse
Hunt Group Call Policies - Business Continuity
Enabled
Destination Voicemail Enabled
Agents
Agents
First NameLast NameTypePhone NumberExtension
Test 103Test 103PEOPLE 103
Test 105Test 105PEOPLE 105
Test5Test5PEOPLE 6666

8.5.3 Call Queues (Summary)

Call Queues temporarily hold calls in the cloud when all agents, which can be users or agents, assigned to receive calls from the queue are unavailable. Queued calls are routed to an available agent when not on an active call.

This chapter is the summary of the Call Queues that is linked to each detailed Call Queue configuration.

Summary of Call Queues
LocationQueue NameQueue EnabledQueue Extension# Agents# Supervisors
Alameda CampusTest Q121218
Fremont Loc 1CallQueue 14500108
Fremont Loc 1CQ24500208

8.5.4 Call Queues (Detailed)

This chapter is the detailed Call Queue configuration. Call Queues temporarily hold calls in the cloud when all agents, which can be users or agents, assigned to receive calls from the queue are unavailable. Queued calls are routed to an available agent when not on an active call.

Each call queue is assigned a Lead Number, which is a telephone number outside callers can dial to reach users assigned to the call queue. Call queues are also assigned an internal extension, which can be dialed internally to reach users assigned to the call queue.

The following Call Queues are configured:

Call Queues
LocationNameDetails
Alameda CampusTest Q
Call Queue Info
NameTest Q
LocationAlameda Campus
Phone Number+19785551212
Enabled
Queue Detailed Settings
LanguageEnglish
Language Codeen_us
First NameTest
Last NameQ
Time ZoneAmerica/New_York
Routing Prefix
ESN1212
Calling Line ID PolicyDIRECT_LINE
Calling Line ID Phone Number+19785551212
Allow Call Waiting For Agents
Allow Agent Join
Phone Number For Outgoing Calls
Queue Agents
AgentsTest 100 Test 100 (Ext: No Ext), Join: , Skill: 0
Alternate Number Settings
Distinctive Ring Enabled
Call Policies
PolicySIMULTANEOUS
Routing TypePRIORITY_BASED
Call Bounce Settings
Enabled
Max Rings8
Agent Unavailable Enabled
Alert Agent Enabled
Alert Agent Max Seconds30
On Hold Enabled
On Hold Max Seconds60
Distinctive Ring
Enabled
Ring PatternNORMAL
- Queue Settings -
Queue Size10
Call Offer Tone Enabled
Reset Statistics Enabled
Welcome Message
Enabled
Always Enabled
GreetingDEFAULT
Wait Message
Enabled
Wait ModePOSITION
Handling Time100
Queue Position100
High Volume Message
Default Handling Time5
Overflow Settings
ActionPERFORM_BUSY_TREATMENT
Send To Voicemail
After Wait Enabled
After Wait Time30
Play Greeting
GreetingDEFAULT
Transfer Number Set
Comfort Message
Enabled
Time Between Messages10
GreetingDEFAULT
- Call Forwarding Settings -
Always Forward Settings
Enabled
Destination
Busy Forward Settings
Enabled
Destination
No Answer Forward Settings
Enabled
Destination
Number of Rings0
- Holiday Service -
Enabled
Holiday Schedule
Play Announcement
Announcement File
Transfer Number
- Night Service -
Enabled
Time Schedule
Play Announcement
Announcement File
Transfer Number
- Forced Forward -
Enabled
Destination
- Stranded Calls -
ActionNONE
Destination
Announcement File
Fremont Loc 1CallQueue 1
Call Queue Info
NameCallQueue 1
LocationFremont Loc 1
Phone Number
Enabled
Queue Detailed Settings
LanguageEnglish
Language Codeen_us
First NameFirst
Last NameLast
Time ZoneAmerica/Los_Angeles
Routing Prefix12
ESN1245001
Calling Line ID PolicyLOCATION_NUMBER
Calling Line ID Phone Number+19255551000
Allow Call Waiting For Agents
Allow Agent Join
Phone Number For Outgoing Calls
Queue Agents
Agents
Alternate Number Settings
Distinctive Ring Enabled
Call Policies
PolicyCIRCULAR
Routing TypePRIORITY_BASED
Call Bounce Settings
Enabled
Max Rings8
Agent Unavailable Enabled
Alert Agent Enabled
Alert Agent Max Seconds30
On Hold Enabled
On Hold Max Seconds60
Distinctive Ring
Enabled
Ring PatternNORMAL
- Queue Settings -
Queue Size10
Call Offer Tone Enabled
Reset Statistics Enabled
Welcome Message
Enabled
Always Enabled
GreetingDEFAULT
Wait Message
Enabled
Wait ModePOSITION
Handling Time100
Queue Position100
High Volume Message
Default Handling Time5
Overflow Settings
ActionPERFORM_BUSY_TREATMENT
Send To Voicemail
After Wait Enabled
After Wait Time30
Play Greeting
GreetingDEFAULT
Transfer Number Set
Comfort Message
Enabled
Time Between Messages10
GreetingDEFAULT
- Call Forwarding Settings -
Always Forward Settings
Enabled
Destination
Busy Forward Settings
Enabled
Destination
No Answer Forward Settings
Enabled
Destination
Number of Rings0
- Holiday Service -
Enabled
Holiday Schedule
Play Announcement
Announcement File
Transfer Number
- Night Service -
Enabled
Time Schedule
Play Announcement
Announcement File
Transfer Number
- Forced Forward -
Enabled
Destination
- Stranded Calls -
ActionNONE
Destination
Announcement File
Fremont Loc 1CQ2
Call Queue Info
NameCQ2
LocationFremont Loc 1
Phone Number
Enabled
Queue Detailed Settings
LanguageEnglish
Language Codeen_us
First NameCQ2
Last Name.
Time ZoneAmerica/Los_Angeles
Routing Prefix12
ESN1245002
Calling Line ID PolicyLOCATION_NUMBER
Calling Line ID Phone Number+19255551000
Allow Call Waiting For Agents
Allow Agent Join
Phone Number For Outgoing Calls
Queue Agents
Agents
Alternate Number Settings
Distinctive Ring Enabled
Call Policies
PolicyREGULAR
Routing TypePRIORITY_BASED
Call Bounce Settings
Enabled
Max Rings8
Agent Unavailable Enabled
Alert Agent Enabled
Alert Agent Max Seconds30
On Hold Enabled
On Hold Max Seconds60
Distinctive Ring
Enabled
Ring PatternNORMAL
- Queue Settings -
Queue Size10
Call Offer Tone Enabled
Reset Statistics Enabled
Welcome Message
Enabled
Always Enabled
GreetingDEFAULT
Wait Message
Enabled
Wait ModePOSITION
Handling Time100
Queue Position100
High Volume Message
Default Handling Time5
Overflow Settings
ActionPERFORM_BUSY_TREATMENT
Send To Voicemail
After Wait Enabled
After Wait Time30
Play Greeting
GreetingDEFAULT
Transfer Number Set
Comfort Message
Enabled
Time Between Messages10
GreetingDEFAULT
- Call Forwarding Settings -
Always Forward Settings
Enabled
Destination
Busy Forward Settings
Enabled
Destination
No Answer Forward Settings
Enabled
Destination
Number of Rings0
- Holiday Service -
Enabled
Holiday Schedule
Play Announcement
Announcement File
Transfer Number
- Night Service -
Enabled
Time Schedule
Play Announcement
Announcement File
Transfer Number
- Forced Forward -
Enabled
Destination
- Stranded Calls -
ActionNONE
Destination
Announcement File

8.5.5 Agents with Supervisors and Queues

Agents can be users, workplace or virtual lines assigned to a call queue. Calls from the call queue are routed to agents based on configuration. An agent can be assigned to one or more call queues and can be managed by supervisors.

Agents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in or to take over calls that their assigned agents are currently handling.

The following is the list of agents for this organization:

Agents and their Supervisors, Queues
AgentAgent DetailsAssigned to SupervisorsMember of Queue
Test 103 Test 103
Display NameTest 103 Test 103
TypePEOPLE
Emailsw103@uplinx.com
CX Essentials
LocationAlameda Campus
  
Test5 Test5
Display NameTest5 Test5
TypePEOPLE
Emailsw2@uplinx.com
CX Essentials
LocationAlameda Campus
  
Test 100 Test 100
Display NameTest 100 Test 100
TypePEOPLE
Emailsw100@uplinx.com
CX Essentials
LocationAlameda Campus
 Test Q
Fremont Meeting Rm .
Display NameFremont Meeting Rm .
TypePLACE
Emailfremont_meeting_rm@sw-2xfb.rooms.webex.com
CX Essentials
LocationAlameda Campus
  
Test 105 Test 105
Display NameTest 105 Test 105
TypePEOPLE
Emailsw105@uplinx.com
CX Essentials
LocationAlameda Campus
  
Test 101 Test 101
Display NameTest 101 Test 101
TypePEOPLE
Emailsw101@uplinx.com
CX Essentials
LocationAlameda Campus
  
Test 102 Test 102
Display NameTest 102 Test 102
TypePEOPLE
Emailsw102@uplinx.com
CX Essentials
LocationAlameda Campus
  
Test 104 Test 104
Display NameTest 104 Test 104
TypePEOPLE
Emailsw104@uplinx.com
CX Essentials
LocationAlameda Campus
  
First VirtualLine1
Display NameFirst VirtualLine1
TypeVIRTUAL_LINE
Email
CX Essentials
LocationAlameda Campus
  
MeetingRm1 .
Display NameMeetingRm1 .
TypePLACE
Emailmeetingrm1@sw-2xfb.rooms.webex.com
CX Essentials
LocationAlameda Campus
  
Test4 Test4
Display NameTest4 Test4
TypePEOPLE
Emailsw@uplinx.com
CX Essentials
LocationAlameda Campus
  
Floor5 .
Display NameFloor5 .
TypePLACE
Emailfloor5@sw-2xfb.rooms.webex.com
CX Essentials
LocationAlameda Campus
  

8.5.6 Supervisors with Agents Members and Queues

Agents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in or to take over calls that their assigned agents are currently handling.

The following is the list of available supervisors for this organization:

< No records found >

8.5.7 Call Park Extensions

Call Park allows call recipients to place a call on hold so that it can be retrieved from another device. A Call Park Extension in Cisco Webex Calling is a specific extension number or range configured to temporarily hold (park) incoming calls, allowing them to be retrieved from another device within the same organization. It is a key component of a Call Park Group, enabling shared access to parked calls among designated users or workspaces.

The following Call Park Extensions are configured:

Call Park Extensions
LocationNameExtension
Fremont Loc 14501045010
Fremont Loc 199989998
Fremont Loc 199999999

8.5.8 Call Park Groups

Call Park allows call recipients to place a call on hold so that it can be retrieved from another device. It allows users to park incoming calls on a shared set of extensions, enabling other users within the group to retrieve them from any device.The main components include a group of Call Park Extensions (specific numbers or ranges for parking calls), group members (users or workspaces assigned to retrieve parked calls), and configuration settings like recall timers and notifications.

The following Call Park Groups are configured:

Call Parks
LocationCall ParkDetails
Fremont Loc 1CPG1
Call Park Details
IDY2lzY29zcGFyazovL3VzL0NBTExfUEFSSy9RMUJITVE9PQ
NameCPG1
Park On Agents Enabled
Recall Settings
Hunt Group ID
Hunt Group Name
OptionALERT_PARKING_USER_ONLY
Agent - Test 103 Test 103
IDY2lzY29zcGFyazovL3VzL1BFT1BMRS8zN2FiNTllYy1jODE1LTQ2ZWUtODdjOS04ZWI2MWYyNDk4MWI
First NameTest 103
Last NameTest 103
Display NameTest 103 Test 103
TypePEOPLE
Emailsw103@uplinx.com
Agent Number - 103
External
Extension103
Routing Prefix12
ESN12103
Primarytrue
Agent - Test 101 Test 101
IDY2lzY29zcGFyazovL3VzL1BFT1BMRS84NmY1MDYyNC03NGJjLTQ2YmMtYjhhMi05NjM3NjBkMTcwYjM
First NameTest 101
Last NameTest 101
Display NameTest 101 Test 101
TypePEOPLE
Emailsw101@uplinx.com
Agent Number - 101
External
Extension101
Routing Prefix12
ESN12101
Primarytrue
Call Park Extension - 9998
IDY2lzY29zcGFyazovL3VzL0NBTExfUEFSS19FWFRFTlNJT04vNzRkMjVlYTUtZTI4ZS00Y2MzLTg3ZTItYmNjYTJhNGZjM2U5
Extension9998
Name9998
Call Park Extension - 9999
IDY2lzY29zcGFyazovL3VzL0NBTExfUEFSS19FWFRFTlNJT04vZmU3MGVkZmYtMDBhYy00NTA1LTgzNDgtYmE0MDMwMDFjMjNk
Extension9999
Name9999
Site1CPG_Site1
Call Park Details
IDY2lzY29zcGFyazovL3VzL0NBTExfUEFSSy9RMUJIWDFOcGRHVXg
NameCPG_Site1
Park On Agents Enabled
Recall Settings
Hunt Group ID
Hunt Group Name
OptionALERT_PARKING_USER_ONLY
Agent - MeetingRm1 .
IDY2lzY29zcGFyazovL3VybjpURUFNOnVzLXdlc3QtMl9yL1BMQUNFL2Y1MDhhYzNkLTQwNjItNGI5ZS1iYWFlLTM3NTAwY2EyYjJiOQ==
First NameMeetingRm1
Last Name.
Display NameMeetingRm1 .
TypePLACE
Emailmeetingrm1@sw-2xfb.rooms.webex.com
Agent Number - 6000
External
Extension6000
Routing Prefix
ESN6000
Primarytrue
Call Park ExtensionsNone

8.5.9 Call Pickups

A Call Pickup enables a user (agent) to answer any ringing line within their pickup group.

The following Call Pickups are configured:

Call Pickups (Details)
LocationNameDetails
Fremont Loc 1CP1
Call Pickup - Basic Settings
NameCP1
Notification TypeAUDIO_AND_VISUAL
Notification Delay Timer (sec)6
Call Pickup - Agents
Agent [1]
NameTest 101 Test 101
Display NameTest 101 Test 101
TypePEOPLE
Emailsw101@uplinx.com
Number [1]
External
Extension101
Routing Prefix
ESN
Primary
Agent [2]
NameTest 104 Test 104
Display NameTest 104 Test 104
TypePEOPLE
Emailsw104@uplinx.com
Number [1]
External
Extension104
Routing Prefix
ESN
Primary

8.5.10 Announcements

Announcement Repository support reading and writing of Webex Calling Announcement Repository settings for a specific organization.

The following announcement greetings are configured for this organization and its locations:

Announcements
LevelNameDetails
OrganizationOrgAnn
Announcements Info
NameOrgAnn
File NameOrgAnn.wav
File Size176
Media File TypeWAV
LevelORGANIZATION
Last Updated2025-05-02 11:24:31
Location: Fremont Loc 1Ann1
Announcements Info
NameAnn1
File Name1746185013000.wav
File Size126
Media File TypeWAV
LevelLOCATION
Last Updated2025-05-02 11:23:40
Location: Fremont Loc 1Test1
Announcements Info
NameTest1
File NameTest1.wav
File Size108
Media File TypeWAV
LevelLOCATION
Last Updated2025-05-02 13:34:32

8.5.11 DECT Networks

DECT Networks provide roaming voice services via base stations and wireless handsets. A DECT network can be provisioned up to 1000 lines across up to 254 base stations.

The following DECT networks are configured for this organization and its locations:

DECT Networks
LocationNameDetails
Alameda CampusDECT #1
DECT Network Info
NameDECT #1
Display NameName
Chain Id3070024560
ModelDMS Cisco DBS110
Default Access Code Enabled
Default Access Code1234
Number Of Base Stations1
Number Of Handsets Assigned2
Number Of Lines2
Site1DECT_SIte1
DECT Network Info
NameDECT_SIte1
Display Name
Chain Id2700730756
ModelDMS Cisco DBS210
Default Access Code Enabled
Default Access Code4567
Number Of Base Stations1
Number Of Handsets Assigned0
Number Of Lines0

8.5.12 Operating Modes

Operating Modes help manage calls more efficiently by routing them based on predefined settings. Operating Modes are flexible call routing configurations that direct incoming calls to specific destinations (e.g., receptionist, auto attendant, or voicemail) based on predefined schedules, times, or business scenarios like holidays or after-hours. They enhance call management efficiency by allowing authorized users to customize and switch modes via desk phones or Webex Control Hub, ensuring calls are routed appropriately to match operational needs.

The following Operating Modes are configured for this organization and its locations:

Operating Modes
LocationNameDetails
OrganizationOperating Mode Org
Operating Modes Info
NameOperating Mode Org
TypeNONE
LevelORGANIZATION
Call Forwarding
Enabled
Destination
Destination Voicemail Enabled
Location: Fremont Loc 1Operating Mode 2
Operating Modes Info
NameOperating Mode 2
TypeNONE
LevelLOCATION
Call Forwarding
Enabled
Destination
Destination Voicemail Enabled

8.5.13 Recordings

The Call Recording feature enables authorized agents to record any active call that Webex Contact Center manages. A Cisco Webex Call Recording setting contains configurations that enable or disable call recording, specify recording options (e.g., on-demand, always-on, or paused), and define storage and compliance settings for recorded calls within an organization or location.

The following Call Recording settings are configured for this organization and its locations:

Features: Call Recording
NameDetails
Call Recording Settings
Call Recording Settings
Organizationsw-2xfb
Enabled
Vendor IdY2lzY29zcGFyazovL3VzL1JFQ09SRElOR19WRU5ET1IvZmVjYjYzNGUtYzMyZS00ZWJmLThlYzMtMmVhYjk3Y2IyNjNk
Vendor NameDubber
Terms Of Service Urlhttps://www.dubber.net/terms
Compliance Announcement Setting
Call Recording Compliance Announcement Setting
Inbound PSTN Calls EnabledFalse
Outbound PSTN Calls EnabledFalse
Outbound PSTN Calls Delay Enabled
Delay in Seconds10
Call Recording Region
Call Recording Region: AU
CodeAU
NameAustralia
Default Enabled
Call Recording Region: CA
CodeCA
NameCanada
Default Enabled
Call Recording Region: DE
CodeDE
NameGermany
Default Enabled
Call Recording Region: GB
CodeGB
NameUnited Kingdom
Default Enabled
Call Recording Region: IN
CodeIN
NameIndia
Default Enabled
Call Recording Region: JP
CodeJP
NameJapan
Default Enabled
Call Recording Region: SA
CodeSA
NameSaudi Arabia
Default Enabled
Call Recording Region: SG
CodeSG
NameSingapore
Default Enabled
Call Recording Region: US
CodeUS
NameUnited States
Default Enabled

8.5.14 Paging Groups

Cisco Webex Paging Group facilitates instant broadcast of announcements or messages across multiple devices. A Paging Group contains devices such as IP phones, speakers, intercoms, or any other compatible endpoint that can receive broadcasted messages.

Paging Groups (Details)
LocationNameDetails
Alameda CampusPaging Group 1
Paging Group - Basic Settings
NamePaging Group 1
Phone Number
Extension1003
Paging Group - Details
Enabled
LanguageEnglish
Language Codeen_us
First NamePaging Group 1
Last NamePaging Group 1
Originator Caller Id Enabled
[1]: Paging Group - Originator
[1]: First NameFremont Meeting Rm
[1]: Last Name.
[1]: TypePLACE
[1]: Phone Number
[1]: Extension1234
[1]: Paging Group - Target
[1]: First NameFremont Meeting Rm
[1]: Last Name.
[1]: TypePLACE
[1]: Phone Number
[1]: Extension1234
Fremont Loc 1Paging Group1
Paging Group - Basic Settings
NamePaging Group1
Phone Number
Extension1015
Paging Group - Details
Enabled
LanguageEnglish
Language Codeen_us
First NamePaging Group1
Last NamePaging Group1
Originator Caller Id Enabled
[1]: Paging Group - Originator
[1]: First NameFremont Meeting Rm
[1]: Last Name.
[1]: TypePLACE
[1]: Phone Number
[1]: Extension1234
[1]: Paging Group - Target
[1]: First NameTest 103
[1]: Last NameTest 103
[1]: TypePEOPLE
[1]: Phone Number
[1]: Extension103
Fremont CampusPG1
Paging Group - Basic Settings
NamePG1
Phone Number
Extension45016
Paging Group - Details
Enabled
LanguageEnglish
Language Codeen_us
First NameFirst
Last NameLast
Originator Caller Id Enabled
[1]: Paging Group - Originator
[1]: First NameTest 105
[1]: Last NameTest 105
[1]: TypePEOPLE
[1]: Phone Number
[1]: Extension105
[2]: Paging Group - Originator
[2]: First NameTest5
[2]: Last NameTest5
[2]: TypePEOPLE
[2]: Phone Number
[2]: Extension6666
[1]: Paging Group - Target
[1]: First NameTest 105
[1]: Last NameTest 105
[1]: TypePEOPLE
[1]: Phone Number
[1]: Extension105
[2]: Paging Group - Target
[2]: First NameTest 103
[2]: Last NameTest 103
[2]: TypePEOPLE
[2]: Phone Number
[2]: Extension103

8.5.15 Single Number Reach

Single Number Reach (SNR) in Cisco Webex Calling allows users to receive calls to their work number on multiple devices, such as their desk phone and a mobile phone, using a single primary phone number, with the ability to push or pull calls between devices while displaying the primary number as the caller ID.

The following service and standard PSTN numbers are available to be assigned as the primary phone number for Single Number Reach. These numbers are associated with the location specified in the request URL, can be active or inactive, and are unassigned:

Single Number Reach Primary Available Phone Numbers
LocationPhone NumberStateIs Main#TypeIs Toll Free#Is Service#
Fremont Campus+19255552000PSTN_NUMBER
Fremont Campus+19255552001PSTN_NUMBER
Fremont Campus+19255552002PSTN_NUMBER
Fremont Campus+19255552003PSTN_NUMBER
Fremont Loc 1+19255551000PSTN_NUMBER

8.6 Service Settings

This section contains various Webex Calling settings that are in the Webex Control Hub > Services > Calling > Service Settings. Please note that this section is incomplete as the API does not offer all settings.

The 'Service Settings' section contains:

8.6.1 Voicemail Settings

Organizational voicemail settings determines what voicemail features a person can configure and automatic message expiration.

Voicemail Settings
Voicemail Settings
Message Expiry Enabled
Number of Days for Message Expiry15
Strict Deletion Enabled
Voice Message Forwarding Enabled

8.6.2 Voicemail Rules

Organizational voicemail rules specify the default passcode requirements. They are provided for informational purposes only and cannot be modified.

Voicemail Rules Settings
Default Voicemail Pin Rules
Block Repeated Patterns Enabled
Default Voicemail Pin Enabled
Block Repeated Digits
Enabled
Max3
Block Contiguous Sequences
Enabled
Number of Ascending Digits3
Number of Descending Digits3
Pin Length
Min6
Max30
Expire Passcode
Enabled
Number of Days180
Change Passcode
Enabled
Number of Days1
Block Previous Passcodes
Enabled
Number of Passcodes10

8.6.3 Voicemail MoH

Voicemail MOH
Voicemail MOH
Default Org MOHLEGACY

8.6.4 Voicemail MoH

List all languages supported by Webex Calling for announcements and voice prompts.

Voicemail MOH
ar_aeArabic (United Arab Emirates)
ar_saArabic (Saudi Arabia)
bg_bgBulgarian (Bulgaria)
ca_esCatalan (Spain)
cs_czCzech (Czech Republic)
da_dkDanish (Denmark)
de_deGerman
en_auEnglish (Australia)
en_caEnglish (Canada)
en_gbEnglish (United Kingdom)
en_nzEnglish (New Zealand)
en_usEnglish
es_coSpanish (Colombia)
es_esSpanish (Spain)
es_mxSpanish (Mexico)
fi_fiFinnish (Finland)
fr_caCanadian French(Canada)
fr_frFrench
hr_hrCroatian (Croatia)
hu_huHungarian (Hungary)
id_idIndonesian (Indonesia)
it_itItalian
iw_ilHebrew (Israel)
ja_jpJapanese
ko_krKorean (South Korea)
nb_noBokmal Norwegian(Norway)
nl_nlDutch (Netherlands)
pl_plPolish (Poland)
pt_brPortuguese (Brazilian)
pt_ptPortuguese
ro_roRomanian (Romania)
ru_ruRussian (Russia)
sr_rsSerbian Cyrillic (Serbia)
sv_seSwedish (Sweden)
th_thThai (Thailand)
tr_trTurkish (Turkey)
vi_vnVietnamese (Vietnam)
zh_cnChinese (China)
zh_twChinese (Taiwan)

8.7 Client Settings

Client Call Settings supports reading and writing of Webex Calling client settings for a specific organization. This is for the organization's MS Teams settings.

MS Teams Settings
Client Settings
LevelGLOBAL
Organization IDY2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi9kZTYzODMxNy1kZjc0LTRlOTUtYjg0YS01MWY5OGIxMmRhYjc
Setting - PRESENCE_SYNC
Setting NamePRESENCE_SYNC
Value
Last Modified2024-11-22T18:40:07.269Z
Setting - HIDE_WEBEX_APP
Setting NameHIDE_WEBEX_APP
Value
Last Modified2024-11-22T18:38:21.420Z
Table of Contents
resize