Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars.
Cisco Webex Control Hub is a web-based, intuitive, single-pane-of-glass management portal that enables you to provision, administer, and manage Webex services.
This configuration report, generated by UPLINX Report Tool, aims to document the configuration of Webex and retrieves data in read-only mody through the Webex API.
Groups contain a collection of members in Webex. A member represents a Webex user. A group is used to assign templates and settings to the set of members contained in a group.
An allowance for features and services that are provided to users on a Webex services subscription. Cisco and its partners manage the amount of licenses provided to administrators and users. This license resource can be accessed only by an admin.
Workspaces can be rooms, lobbies, and conference rooms. You can set up shared Webex devices in these workspaces and add services. A device you choose to add to that workspace is assigned to the workspace, not a user. A locations and one or multiple floors are assigned to a Workspace. Assigning a device to a Workspace allows shared usage./p>
This chapter contains configurations of Webex Calling associated with a specific location. It provides information on call settings, emergency addresses, and calling privileges configured for each location.
This table list the followins settings per Location:
Calling Details
Emergency
Music On Hold
Private Network Connect
Internal Dialing Route Policy
Intercept
Auto Transfer Number
Outgoing Permission Location Access Code
Locations > Call Handling
#
Location
Item
Details
1
Alameda Campus
Calling Settings
Location Calling Settings
Name
Alameda Campus
Announcement Language
en_us
Routing Prefix
Location Calling - Calling Line ID
Name
sw-2xfb
Phone Number
+19785551212
Location Calling - Connection
Type
TRUNK
External Caller ID Name
Alameda Campus
User Limit
500000
Outside Dial Digit
P Access Network Info
Default Domain
98303641.us10.bcld.webex.com
Charge Number
Enforce Outside Dial Digit
1
Alameda Campus
Emergency
Location Emergency
Location Emergency Info
Phone Number
+19785551212
Name
Alameda Campus
Effective Level
LOCATION_NUMBER
Effective Value
+19785551212
Quality
NOT_RECOMMENDED
Location Emergency Member Info
Phone Number
First Name
Last Name
Member Id
Member Type
Effective Level
LOCATION_NUMBER
Effective Value
+19785551212
Quality
NOT_RECOMMENDED
1
Alameda Campus
Music On Hold
Location Music On Hold
Call Hold Enabled
Call Park Enabled
Greeting
SYSTEM
Location MoH Audio File
File Name
Media File Type
Level
1
Alameda Campus
Private Network Connect
Location - Private Network Connect
Connection Type
PUBLIC_INTERNET
1
Alameda Campus
Internal Dialing Route Policy
Location - Internal Dialing Route Policy
Enabled
1
Alameda Campus
Intercept
Location - Intercept
Enabled
1
Alameda Campus
Auto Transfer Number
Outgoing Permission Auto Transfer Number
Auto Transfer Number 1
Auto Transfer Number 2
Auto Transfer Number 3
1
Alameda Campus
Access Code
Outgoing Permission Location Access Code
Access Code
2
Fremont Campus
Calling Settings
Location Calling Settings
Name
Fremont Campus
Announcement Language
en_us
Routing Prefix
Location Calling - Calling Line ID
Name
sw-2xfb
Phone Number
+19255552001
Location Calling - Connection
Type
ROUTE_GROUP
External Caller ID Name
Fremont Campus
User Limit
500000
Outside Dial Digit
P Access Network Info
Default Domain
98303641.us10.bcld.webex.com
Charge Number
Enforce Outside Dial Digit
2
Fremont Campus
Emergency
Location Emergency
Location Emergency Info
Phone Number
+19255552001
Name
Fremont Campus
Effective Level
LOCATION_NUMBER
Effective Value
+19255552001
Quality
RECOMMENDED
Location Emergency Member Info
Phone Number
First Name
Last Name
Member Id
Member Type
Effective Level
LOCATION_NUMBER
Effective Value
+19255552001
Quality
RECOMMENDED
2
Fremont Campus
Music On Hold
Location Music On Hold
Call Hold Enabled
Call Park Enabled
Greeting
SYSTEM
Location MoH Audio File
File Name
Media File Type
Level
2
Fremont Campus
Private Network Connect
Location - Private Network Connect
Connection Type
PUBLIC_INTERNET
2
Fremont Campus
Internal Dialing Route Policy
Location - Internal Dialing Route Policy
Enabled
2
Fremont Campus
Intercept
Location - Intercept
Enabled
2
Fremont Campus
Auto Transfer Number
Outgoing Permission Auto Transfer Number
Auto Transfer Number 1
Auto Transfer Number 2
Auto Transfer Number 3
2
Fremont Campus
Access Code
Outgoing Permission Location Access Code
Access Code
3
Fremont Loc 1
Calling Settings
Location Calling Settings
Name
Fremont Loc 1
Announcement Language
en_us
Routing Prefix
12
Location Calling - Calling Line ID
Name
sw-2xfb
Phone Number
+19255551000
Location Calling - Connection
Type
ROUTE_GROUP
External Caller ID Name
Fremont Loc 1
User Limit
500000
Outside Dial Digit
P Access Network Info
Default Domain
98303641.us10.bcld.webex.com
Charge Number
Enforce Outside Dial Digit
3
Fremont Loc 1
Emergency
Location Emergency
Location Emergency Info
Phone Number
+19255551000
Name
Fremont Loc 1
Effective Level
NONE
Effective Value
Quality
INVALID
Location Emergency Member Info
Phone Number
First Name
Last Name
Member Id
Member Type
Effective Level
NONE
Effective Value
Quality
INVALID
3
Fremont Loc 1
Music On Hold
Location Music On Hold
Call Hold Enabled
Call Park Enabled
Greeting
SYSTEM
Location MoH Audio File
File Name
Media File Type
Level
3
Fremont Loc 1
Private Network Connect
Location - Private Network Connect
Connection Type
PUBLIC_INTERNET
3
Fremont Loc 1
Internal Dialing Route Policy
Location - Internal Dialing Route Policy
Enabled
Unknown Extension Route Identity
RouteGroup1
Unknown Extension Route Type
ROUTE_GROUP
3
Fremont Loc 1
Intercept
Location - Intercept
Enabled
Location - Intercept - Incoming
Type
INTERCEPT_ALL
Voicemail Enabled
Location - Intercept - Incoming Announcements New Number
Enabled
Location - Intercept - Incoming Announcements Zero Transfer
A time schedule establishes a set of times during the day or holidays in the year in which a feature, for example auto attendants, can perform a specific action.n.
Voicemail settings per location define how users retrieve voicemail for a particular location. It contains information such as the voicemail pilot number, voicemail greeting settings, voicemail-to-email settings, and voicemail PIN policies tailored to each location.
This table list the Voicemail settings for each Location:
Rooms are virtual meeting places where people post messages and collaborate to get work done. Rooms are associated with a team and can be public or private.
The following Webex workspaces with Cisco Webex Calling are defined:
The Calling chapter in the Webex contains the configuration of calling functionalities with features such as initiating calls, managing call sessions, and handling call events, call routing and handling call transfers.
This chapter contains a list all the phone numbers for the given organization along with the status and owner (if any).
Numbers can be standard, service, or mobile. Both standard and service numbers are PSTN numbers. Service numbers are considered as high-utilization or high-concurrency phone numbers and can be assigned to features like auto-attendants, call queues, and hunt groups. Phone numbers can be linked to a specific location, be active or inactive, and be assigned or unassigned. The owner of a number is the person, workspace, or feature to which the number is assigned. Only a person can own a mobile number.
The following phone numbers are configured for this organization:
Phone Numbers
Location
External Support Number
Extension
Prefix
Main Number
Toll-Free Number
Owner
Alameda Campus
1000
1000
Hunt Group, Hunt Group 1 [HUNT_GROUP]
Alameda Campus
1003
1003
Group Paging, Paging Group 1 [PAGING_GROUP]
Alameda Campus
1212
1212
Call Center, Test Q [CALL_QUEUE]
Alameda Campus
4500
4500
Hunt Group, HuntGroup1 [HUNT_GROUP]
Fremont Campus
Fremont Campus
Fremont Campus
Fremont Campus
Fremont Campus
45016
45016
Group Paging, PG1 [PAGING_GROUP]
Fremont Loc 1
12
Fremont Loc 1
12100
100
12
Test 100, Test 100 [PEOPLE]
Fremont Loc 1
121000
1000
12
First, VirtualLine1 [VIRTUAL_LINE]
Fremont Loc 1
1210000
10000
12
Hunt Group, Hunt Group 1 [HUNT_GROUP]
Fremont Loc 1
121005
1005
12
VMGroup, Voicemail Group 1 [VOICEMAIL_GROUP]
Fremont Loc 1
12101
101
12
Test 101, Test 101 [PEOPLE]
Fremont Loc 1
121015
1015
12
Group Paging, Paging Group1 [PAGING_GROUP]
Fremont Loc 1
12102
102
12
Test 102, Test 102 [PEOPLE]
Fremont Loc 1
12103
103
12
Test 103, Test 103 [PEOPLE]
Fremont Loc 1
12104
104
12
Test 104, Test 104 [PEOPLE]
Fremont Loc 1
12105
105
12
Test 105, Test 105 [PEOPLE]
Fremont Loc 1
12111111
111111
12
VMGroup, Voicemail Group [VOICEMAIL_GROUP]
Fremont Loc 1
1245001
45001
12
Call Center, CallQueue 1 [CALL_QUEUE]
Fremont Loc 1
1245002
45002
12
Call Center, CQ2 [CALL_QUEUE]
Fremont Loc 1
124501
4501
12
Auto Attendant, AA 1 [AUTO_ATTENDANT]
Fremont Loc 1
1245014
45014
12
BroadWorks Anywhere, Portal1 [OFFICE_ANYWHERE]
Fremont Loc 1
1255555
55555
12
Test4, Test4 [PEOPLE]
Fremont Loc 1
126666
6666
12
Test5, Test5 [PEOPLE]
Fremont Loc 1
127000
7000
12
Auto Attendant, Auto Attendant 2 [AUTO_ATTENDANT]
Fremont Loc 1
127778
7778
12
Voice Messaging Group, VM - Fremont Loc 1 [VOICE_MESSAGING]
A Cisco Webex Virtual Line provides a virtual representation of a physical phone line, allowing users to make and receive calls. Virtual line allows configuring multiple lines to Webex Calling users.
Configuration options for a Cisco Webex Virtual Line typically include settings related to call routing, call forwarding, voicemail, caller ID presentation, call waiting, call blocking, call recording.
This chapter is the summary of the Virtual Lines. There is also a detailed chapter.
A Cisco Webex Virtual Line provides a virtual representation of a physical phone line, allowing users to make and receive calls. Virtual line allows configuring multiple lines to Webex Calling users.
Configuration options for a Cisco Webex Virtual Line typically include settings related to call routing, call forwarding, voicemail, caller ID presentation, call waiting, call blocking, call recording.
This chapter is the detailed of the Virtual Lines. There is also a summary chapter.
Call routing in Webex Calling is the process of directing inbound and outbound calls through dial plan configurations, route patterns, and route lists. The system uses preconfigured rules based on E.164 patterns, location-based routing policies, and call control settings to determine call paths. Routing decisions are executed through the Webex Calling cloud platform, utilizing SIP-based call processing to connect endpoints via the most appropriate path.
A Trunk is a connection between Webex Calling and the premises, which terminates on the premises with a local gateway or other supported device. The trunk can be assigned to a Route Group - a group of trunks that allow Webex Calling to distribute calls over multiple trunks or to provide redundancy.
A Route List is a list of numbers that can be reached via a Route Group. It can be used to provide cloud PSTN connectivity to Webex Calling Dedicated Instance.
A Route Group is a collection of trunks that allows further scale and redundancy with the connection to the premises. Route groups can include up to 10 trunks from different locations.
In Webex Calling, the Dial Plan allows Webex Calling to route calls to on-premises extension. Dial Plan can point directly to Trunks or Route Groups. A dial pattern represents 3 types of on-premises extensions: A.) ESN/on-net numbers; B.) +E164 patterns and C.) SIP URI domains.
They are configured globally for an enterprise and apply to all users, regardless of location. A dial plan also specifies the routing choice (trunk or route group) for calls that match any of its dial patterns. Specific dial patterns can be defined as part of your dial plan.
A Translation Pattern lets you manipulate dialed digits before routing a call and applies to outbound calls only. You can configure translation patterns to manipulate dialed digits before routing a call. You can define these patterns at organization and location levels for outbound calls.
Webex Calling manipulates digits before routing a call using translation patterns. The system applies these translation patterns to outbound and redirected calls, including transfers and forwards. However, translation patterns are not applied to the emergency, repair calls, and call center call backs. When applying translation patterns, patterns at the location level take precedence over those at the organization level
The following Translation Patterns are configured:
In Cisco Webex Calling, Features are configurable telephony capabilities that enhance call management and user experience, including options like Auto Attendant, Call Queue, Hunt Group, Single Number Reach, and Voicemail. These features allow administrators to customize call routing, handling, and user settings through Webex Control Hub or APIs, tailoring functionality to organizational needs. They support efficient communication by enabling advanced call flows, shared lines, and integration with devices or external systems.
Hunt Groups ensure that incoming calls are answered by the right people or routed to voicemail. Hunt Groups route incoming calls to specific employees or to a whole group. This is done by assigning a phone number to a group of employees and then setting rules that define how the call is answered, how long the call remains on hold, and who to forward the call to.
Call Queues temporarily hold calls in the cloud when all agents, which can be users or agents, assigned to receive calls from the queue are unavailable. Queued calls are routed to an available agent when not on an active call.
This chapter is the summary of the Call Queues that is linked to each detailed Call Queue configuration.
This chapter is the detailed Call Queue configuration. Call Queues temporarily hold calls in the cloud when all agents, which can be users or agents, assigned to receive calls from the queue are unavailable. Queued calls are routed to an available agent when not on an active call.
Each call queue is assigned a Lead Number, which is a telephone number outside callers can dial to reach users assigned to the call queue. Call queues are also assigned an internal extension, which can be dialed internally to reach users assigned to the call queue.
Agents can be users, workplace or virtual lines assigned to a call queue. Calls from the call queue are routed to agents based on configuration. An agent can be assigned to one or more call queues and can be managed by supervisors.
Agents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in or to take over calls that their assigned agents are currently handling.
The following is the list of agents for this organization:
Agents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in or to take over calls that their assigned agents are currently handling.
The following is the list of available supervisors for this organization:
Call Park allows call recipients to place a call on hold so that it can be retrieved from another device. A Call Park Extension in Cisco Webex Calling is a specific extension number or range configured to temporarily hold (park) incoming calls, allowing them to be retrieved from another device within the same organization. It is a key component of a Call Park Group, enabling shared access to parked calls among designated users or workspaces.
The following Call Park Extensions are configured:
Call Park allows call recipients to place a call on hold so that it can be retrieved from another device. It allows users to park incoming calls on a shared set of extensions, enabling other users within the group to retrieve them from any device.The main components include a group of Call Park Extensions (specific numbers or ranges for parking calls), group members (users or workspaces assigned to retrieve parked calls), and configuration settings like recall timers and notifications.
DECT Networks provide roaming voice services via base stations and wireless handsets. A DECT network can be provisioned up to 1000 lines across up to 254 base stations.
The following DECT networks are configured for this organization and its locations:
Operating Modes help manage calls more efficiently by routing them based on predefined settings. Operating Modes are flexible call routing configurations that direct incoming calls to specific destinations (e.g., receptionist, auto attendant, or voicemail) based on predefined schedules, times, or business scenarios like holidays or after-hours. They enhance call management efficiency by allowing authorized users to customize and switch modes via desk phones or Webex Control Hub, ensuring calls are routed appropriately to match operational needs.
The following Operating Modes are configured for this organization and its locations:
The Call Recording feature enables authorized agents to record any active call that Webex Contact Center manages. A Cisco Webex Call Recording setting contains configurations that enable or disable call recording, specify recording options (e.g., on-demand, always-on, or paused), and define storage and compliance settings for recorded calls within an organization or location.
The following Call Recording settings are configured for this organization and its locations:
Cisco Webex Paging Group facilitates instant broadcast of announcements or messages across multiple devices. A Paging Group contains devices such as IP phones, speakers, intercoms, or any other compatible endpoint that can receive broadcasted messages.
Single Number Reach (SNR) in Cisco Webex Calling allows users to receive calls to their work number on multiple devices, such as their desk phone and a mobile phone, using a single primary phone number, with the ability to push or pull calls between devices while displaying the primary number as the caller ID.
The following service and standard PSTN numbers are available to be assigned as the primary phone number for Single Number Reach. These numbers are associated with the location specified in the request URL, can be active or inactive, and are unassigned:
Single Number Reach Primary Available Phone Numbers
This section contains various Webex Calling settings that are in the Webex Control Hub > Services > Calling > Service Settings. Please note that this section is incomplete as the API does not offer all settings.
Client Call Settings supports reading and writing of Webex Calling client settings for a specific organization. This is for the organization's MS Teams settings.