Table of Content

Table of Contents

1 Report Information 1.1 Report Generation 2 Users 2.1 Subscribers (Condensed) 2.2 Administrative Users 3 Class of Service 3.1 Class of Service 3.2 Class of Service Membership 4 Templates 4.1 User Templates 4.2 Call Handler Templates 4.3 Contact Templates 4.4 Notification Templates 4.4.1 Notification Templates 4.4.2 Custom Variables 4.4.3 Custom Graphics 4.4.4 Administrative Replaceable Images 5 Contacts 6 System Distribution Lists 7 Call Management 7.1 System Call Handlers 7.2 Directory Handlers 7.3 Interview Handlers 7.4 Custom Recordings 7.5 Call Routing 7.5.1 Direct Routing Rules 7.5.2 Forwarded Routing Rules 8 Message Storage 8.1 Mailbox Stores 8.2 Mailbox Stores Membership 8.3 Mailbox Quotas 8.3.1 Quota Alert Text 8.4 Message Aging 8.4.1 Message Aging Policy 8.4.2 Aging Alert Text 8.4.3 Message Expiration 9 Networking 9.1 Branch Management 9.1.1 Branches 9.2 Connection Locations 9.3 VPIM Locations 10 Unified Messaging 10.1 Unified Messaging Services 10.2 Accounts Status 10.3 SpeechView Transcription 10.3.1 SpeechView Transcription Service 10.3.2 Error Codes 11 Dial Plan 11.1 Partitions 11.2 Search Spaces 12 System Settings 12.1 General Configuration 12.2 Cluster 12.3 Services 12.4 Authentication Rules 12.5 Roles 12.6 Restriction Tables 12.7 Licenses 12.8 License Files 12.9 Schedules 12.10 Holiday Schedules 12.11 Global Nicknames 12.12 Subject Line Formats 12.13 Attachment Descriptions 12.14 Enterprise Parameters 12.15 Service Parameters 12.16 Fax Server 12.17 LDAP 12.17.1 LDAP Setup 12.17.2 LDAP Directory Configuration 12.17.3 LDAP Authentication 12.17.4 Phone Number Conversion 12.17.5 LDAP Custom Filter 12.18 SMTP Configuration 12.18.1 SMTP Server 12.18.2 Smart Host 12.19 Advanced 12.19.1 SMPP Providers 12.19.2 Conversations 12.19.3 Messaging 12.19.4 Intrasite Networking 12.19.5 Telephony 12.19.6 Reports 12.19.7 Connection Administration 12.19.8 TRAP 12.19.9 Disk Capacity 12.19.10 PCA 12.19.11 RSS 12.19.12 Cluster Configuration 12.19.13 Fax 12.19.14 Unified Messaging Services 12.19.15 API Settings 13 Telephony Integrations 13.1 Phone System 13.2 Port Group 13.3 Port 13.4 Speech Connect Port 13.5 Trunk 13.6 Security 13.6.1 SIP Certificate 13.6.2 SIP Security Profile


1 Report Information

This report contains configuration settings for the Cisco Unity Connection server.

1.1 Report Generation

This configuration report for the Cisco Unity Connection cluster has the following details:

Report Info
Report date27/03/2015 10:28:45 AM
Report generated forCustomer
DescriptionAs-Built Documentation for project
Server Info
CUC version10.5.2.181
CUC IP10.5.1.111
Report Settings
Report TypeDirect Report
Visual styleBlu Light.css
Report ContentAll objects
Template HTMLCUCreportTemplate.htm
Template WordUplinx_Pictures.doc
Report Tool Info
Report Tool version10.6.3 / 26 March 2015
Report Tool LicenseLicensed [Ent 467890]

2 Users

In Cisco Unity Connection there are two types of users:

This section contains the following Unity Connection objects:


2.1 Subscribers (Condensed)

Subscribers are Unity Connection users with voice mailboxes who will need to send and receive voice messages, and who may be able to use other Connection features such as Personal Call Transfer Rules and the Cisco Unity Inbox.

If the detailed Subscriber information is present, clicking on the Aliasname will navigate to the detailed subscriber part. Use the browser back button to navigate back to the overview.

Subscribers (Short format)
AliasFirst NameLast NameDisplayExtensionDepartmentManagerBilling IDClass of ServiceSelf-enrollmentList in DirectorySkip PasswordAddressBuildingCityStateCountryTime ZoneLanguage
agent2agent2UCCXagent2 UCCX4555   Voice Mail User COS     System Default Time ZoneSystem Default Language
ajolieAngelinaJolieAngelina Jolie4004   Voice Mail User COS     System Default Time ZoneSystem Default Language
bpittBradPittBrad Pitt4006EnterStageAlways  COS1     System Default Time ZoneSystem Default Language
Check1FirstlastDisplay1234   Voice Mail User COS     System Default Time ZoneSystem Default Language
new userNewUserNew User5600123555777System111 Address2222XyzAbcdAUTimezone.AMERICA_CAMBRIDGE_BAYen-US
operator  Operator99990   System     System Default Time ZoneSystem Default Language
undeliverablemessagesmailbox  Undeliverable Messages99999   System     System Default Time ZoneSystem Default Language
user99UserNineUser Nine55 Manager 1BillID123Voice Mail User COSAddress 1Building 1City 1State 1TWSystem Default Time ZoneSystem Default Language
User_Without_MailboxUserWithout MailboxUser Without Mailbox777   Voice Mail User COS     System Default Time ZoneSystem Default Language

2.2 Administrative Users

For users who do not need to send or receive voice messages, but need to be given access to administer the system. A user account that is set up without a voice mailbox does not have a phone extension and is not counted as a licensed user.

Users without voice mailboxes typically require only administrative access to Connection. These users can have any of six predefined administrator roles assigned to them. Roles specify which tasks administrators can do in Cisco Unity Connection Administration.

Administrative Users (Non Subscribers)
NameDetails
admin
Basic Settings
Settings
Name
Aliasadmin
First Name
Last Name
Display Nameadmin
SMTP Addressadmin@cuc1052
Initials
Title
Employee ID
Location
Address
Building
City
State
Postal Code
Country
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Time Last Changed16/12/2014 4:22:59 AM
Failed Sign-In Attempts0
Time of Last Failed Sign-In Attempt17/03/2015 3:32:05 AM
Time Locked by Administrator
Time Locked Due to Failed Sign-In Attempts
Roles
SettingsSystem Administrator
Audit Administrator
UnityConnection
Basic Settings
Settings
Name
AliasUnityConnection
First NameCisco Unity Connection
Last NameMessaging System
Display NameCisco Unity Connection Messaging System
SMTP Addressunityconnection@cuc1052
Initials
Title
Employee ID
Location
Address
Building
City
State
Postal Code
Country
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Time Last Changed16/12/2014 4:22:44 AM
Failed Sign-In Attempts0
Time of Last Failed Sign-In Attempt
Time Locked by Administrator
Time Locked Due to Failed Sign-In Attempts
Roles
Settings
remote
Basic Settings
Settings
Name
Aliasremote
First NameReporting
Last NameODBC Proxy
Display NameReporting ODBC Proxy
SMTP Addressremote@cuc1052
Initials
Title
Employee ID
Location
Address
Building
City
State
Postal Code
Country
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Time Last Changed6/03/2015 12:50:28 AM
Failed Sign-In Attempts0
Time of Last Failed Sign-In Attempt26/03/2015 6:12:00 AM
Time Locked by Administrator
Time Locked Due to Failed Sign-In Attempts
Roles
SettingsSystem Administrator
Remote Administrator
Replication
Basic Settings
Settings
Name
AliasReplication
First NameReplication
Last NameAgent
Display NameReplication Agent (cuc1052)
SMTP Addressreplication@cuc1052
Initials
Title
Employee ID
Location
Address
Building
City
State
Postal Code
Country
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Time Last Changed16/12/2014 4:22:45 AM
Failed Sign-In Attempts0
Time of Last Failed Sign-In Attempt
Time Locked by Administrator
Time Locked Due to Failed Sign-In Attempts
Roles
Settings
aberg
Basic Settings
Settings
Name
Aliasaberg
First NameAlec
Last NameBerg
Display NameAlec Berg
SMTP Addressaberg@cuc1052
Initials
Title
Employee ID
Location
Address
Building
City
State
Postal Code
CountryUS
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
DepartmentSales
Manager
Billing ID
Corporate Email Addressaberg2@lab.test
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Time Last Changed6/02/2015 3:21:48 AM
Failed Sign-In Attempts0
Time of Last Failed Sign-In Attempt
Time Locked by Administrator
Time Locked Due to Failed Sign-In Attempts
Roles
SettingsSystem Administrator
Subscriber1
Basic Settings
Settings
Name
AliasSubscriber1
First NameSubscriber
Last NameOne
Display NameSubscriber One
SMTP Addresssmtp_subscriber1@cuc1052
InitialsInitial 1
TitleMr
Employee ID3333
Location
Address90 Some Address
BuildingTall Building
CityBig City
StateSome State
Postal Code2233
CountryAM
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Corporate Email Addresscorportate@email.com
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Time Last Changed13/03/2015 6:37:38 AM
Failed Sign-In Attempts0
Time of Last Failed Sign-In Attempt
Time Locked by Administrator
Time Locked Due to Failed Sign-In Attempts
Roles
SettingsSystem Administrator
admin3
Basic Settings
Settings
Name
Aliasadmin3
First Name
Last Name
Display Nameadmin3
SMTP Addressadmin3@cuc1052
Initials
Title
Employee ID
Location
Address
Building
City
State
Postal Code
Country
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Time Last Changed23/03/2015 7:08:02 AM
Failed Sign-In Attempts0
Time of Last Failed Sign-In Attempt
Time Locked by Administrator
Time Locked Due to Failed Sign-In Attempts
Roles
SettingsSystem Administrator

3 Class of Service

This section describes the class of service (COS). COS defines limits and permissions for using Cisco Unity Connection features. This section contains the following sub chapters:

3.1 Class of Service

In Cisco Unity Connection, some of the features that are available to users with voice mailboxes are controlled by class of service (COS), including features for which you need user licenses. You can update the settings in a COS to enable or disable features and functionality at any time. The changes that you make affect all COS members.

Because a COS defines limits and permissions for using Cisco Unity Connection, its settings should be appropriate for the group of users that you are adding. For example, a COS:

Keep in mind that if you change the COS that is specified on a user template page, any user accounts that have already been created based on that template are not reassigned to the new COS. In contrast, when you modify the settings in a COS, the changes affect both new and existing members, so you can update COS settings before and after you create user accounts. You can also reassign a user to a different COS at any time.

Class of Service
NameDetails
COS1
Class of Service
Display NameCOS1
Recorded Name
Allow User to Record Name
Maximum Length (secs)77
Directory Listing
Allow Users to Choose to Be Listed in the Directory
Greetings
Maximum Length (secs)90
Licensed Features
Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox
IMAP optionAllow IMAP Users to Access Message Bodies
Allow Users to Use the Web Inbox and RSS Feeds
Allow Access to Advanced Features
Allow Access to Exchange Email by Using Text to Speech (TTS)
Allow Users to Use Voice Recognition
Allow Users to Access SpeechView Transcription Service
SpeechView Transcription ServiceUse Standard SpeechView Transcription Service
Secure Message Transcription (Speech View Standard/Pro)Do Not Transcribe Secure Messages
Enable Video
Allow Users to Playback and Record Video Greetings
Allow Outside Callers
Features
Allow Users to Use Personal Call Transfer Rules
Allow Users to Use the Messaging Assistant
Allow Users to Use Unified Client to Access Voice Mail
Alternate Extensions
Allow Users to View Administrator-Defined Alternate Extensions
Allow Users to Manage Their User-Defined Alternate Extensions
Message Length
Maximum Length (secs)300
Message Options
Allow Users to Send Messages to System Distribution Lists
Delete Messages Without Saving to Deleted Items Folder
Users Can Reply to Messages from Other Users by Calling Them
Users Can Reply to Messages from Unidentified Callers by Calling Them
Require Secure MessagingPrivate
Private Distribution Lists
Maximum Lists Per User (1-99)25
Maximum Members Per List (1-999)99
Call Transfer
Allow Users to Change Call Screening Options
Allow Users to Change Call Holding Options
Restriction Tables
OutcallingDefault Outdial
TransfersDefault Transfer
FaxDefault Fax
System
Class of Service
Display NameSystem
Recorded Name
Allow User to Record Name
Maximum Length (secs)30
Directory Listing
Allow Users to Choose to Be Listed in the Directory
Greetings
Maximum Length (secs)90
Licensed Features
Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox
IMAP optionAllow IMAP Users to Access Message Bodies Except on Private Messages
Allow Users to Use the Web Inbox and RSS Feeds
Allow Access to Advanced Features
Allow Users to Access SpeechView Transcription Service
Enable Video
Allow Users to Playback and Record Video Greetings
Allow Outside Callers
Features
Allow Users to Use Personal Call Transfer Rules
Allow Users to Use the Messaging Assistant
Allow Users to Use Unified Client to Access Voice Mail
Alternate Extensions
Allow Users to View Administrator-Defined Alternate Extensions
Allow Users to Manage Their User-Defined Alternate Extensions
Message Length
Maximum Length (secs)300
Message Options
Allow Users to Send Messages to System Distribution Lists
Delete Messages Without Saving to Deleted Items Folder
Users Can Reply to Messages from Other Users by Calling Them
Users Can Reply to Messages from Unidentified Callers by Calling Them
Require Secure MessagingPrivate
Private Distribution Lists
Maximum Lists Per User (1-99)25
Maximum Members Per List (1-999)99
Call Transfer
Allow Users to Change Call Screening Options
Allow Users to Change Call Holding Options
Restriction Tables
OutcallingDefault Outdial
TransfersDefault Transfer
FaxDefault Fax
Voice Mail User COS
Class of Service
Display NameVoice Mail User COS
Recorded Name
Allow User to Record Name
Maximum Length (secs)30
Directory Listing
Allow Users to Choose to Be Listed in the Directory
Greetings
Maximum Length (secs)90
Licensed Features
Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox
Allow Users to Use the Web Inbox and RSS Feeds
Allow Access to Advanced Features
Allow Users to Access SpeechView Transcription Service
Enable Video
Allow Users to Playback and Record Video Greetings
Allow Outside Callers
Features
Allow Users to Use Personal Call Transfer Rules
Allow Users to Use the Messaging Assistant
Allow Users to Use Unified Client to Access Voice Mail
Alternate Extensions
Allow Users to View Administrator-Defined Alternate Extensions
Allow Users to Manage Their User-Defined Alternate Extensions
Message Length
Maximum Length (secs)300
Message Options
Allow Users to Send Messages to System Distribution Lists
Delete Messages Without Saving to Deleted Items Folder
Users Can Reply to Messages from Other Users by Calling Them
Users Can Reply to Messages from Unidentified Callers by Calling Them
Require Secure MessagingPrivate
Private Distribution Lists
Maximum Lists Per User (1-99)25
Maximum Members Per List (1-999)99
Call Transfer
Allow Users to Change Call Screening Options
Allow Users to Change Call Holding Options
Restriction Tables
OutcallingDefault Outdial
TransfersDefault Transfer
FaxDefault Fax

3.2 Class of Service Membership

A COS is specified in each user template; thus, a user is assigned to the COS that is specified in the template on which the user account is based. If you find that the settings for a particular COS are no longer appropriate for an individual user or several users, you can reassign the users to another COS at any time. (Changing the COS that is specified in a template does not affect user accounts that have already been created.)

The following lists the users as members of COS:

Class of Service Membership
Class Of ServiceMembers
COS1
AliasFirst NameLast NameDisplay NameExtension
bpittBradPittBrad Pitt4006
System
AliasFirst NameLast NameDisplay NameExtension
new userNewUserNew User5600
operator  Operator99990
undeliverablemessagesmailbox  Undeliverable Messages99999
Voice Mail User COS
AliasFirst NameLast NameDisplay NameExtension
Check1FirstlastDisplay1234
User_Without_MailboxUserWithout MailboxUser Without Mailbox777
agent2agent2UCCXagent2 UCCX4555
ajolieAngelinaJolieAngelina Jolie4004
user99UserNineUser Nine55

4 Templates

Each user, contact or call handler that you add in Cisco Unity Connection is based on a template. Settings from the object are applied to the object as the new object is created or imported. (Changes to template settings do not affect existing objects.)

The following templates are listed in this section:

4.1 User Templates

Each user that you add in Cisco Unity Connection is based on a template. Settings from the template are applied to the user as the new user is created or imported. (Changes to template settings do not affect existing users.)

Users with voice mailboxes are end users; users without voice mailboxes are system administrators.

Connection has the following User Template types

User Templates
NameDetails
administratortemplate
Basic Settings
Settings
Name
Display NameAdministrator Template
Display Name GenerationFirst Name, Then Last Name
Location
Address
Building
City
State
Country
Postal Code
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Generate SMTP Proxy Address From Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Roles
SettingsSystem Administrator
Alias1
Basic Settings
Settings
Name
Display NameDisplayName1
Display Name GenerationFirst Name, Then Last Name
Phone
Outgoing Fax ServerFax Server
Partitioncuc1052 Partition
Search Scopecuc1052 Search Space
Phone SystemPhoneSystem
Class of ServiceVoice Mail User COS
Active ScheduleWeekdays
Set for Self-enrollment at Next Login
List in Directory
Send Non-Delivery Receipts on Failed Message Delivery
Skip Password When Calling From a Known Extension
Use Short Calendar Caching Poll Interval
Location
AddressAddress 1
BuildingBuilding 1
CityCity 1
StateState 1
CountryTW
Postal Code1111
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
DepartmentDepartment 1
ManagerManager 1
Billing IDBillID123
Generate SMTP Proxy Address From Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Voice Mail
Voice Mail Pin Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Voice Mail Authentication Rule
Roles
SettingsRemote Administrator
Audit Administrator
Mailbox Access Delegate Account
Technician
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeUser with Mailbox
ActionPrimary
Attempt Transfer
Message Actions
Settings
VoicemailAccept the Message
EmailAccept the Message
FaxAccept the Message
Delivery ReceiptAccept the Message
Relay Address
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Skip Greeting Locked
*Send caller toSign-InLocked
0Send caller toOperatorUnlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
MailBox
Settings
Mailbox Settings
Respond to Requests for Read Receipts
Message Aging PolicyDefault System Policy
Mailbox Quotas
TypeUse System Settings
Mailbox Store Information
Mailbox StoreMailboxStore 1
Phone Menu
Settings
Touchtone Conversation Menu StyleFull
Conversation VolumeMedium
Conversation SpeedNormal
Time Format
Time Format12-Hour Clock
Conversation Style
Touchtone ConversationClassic Conversation
Finding Messages with Message Locator
Enable
Message Locator Sort OrderLast In, First Out
Enable Phone View
When Responding to Menus
Times to Repeat Menu When User Does Not Respond1
Wait for First Touchtone or Voice Command5000
Wait for Additional Key Presses When Entering Names, Extensions, and Passwords3000
Wait for Additional Key Presses When Entering Multiple Digit Menu Options1500
After Logon, Play
User's Recorded Name
Alternate Greeting Notification
User's New Messages Automatically
When Exiting the Conversation
ActionCall Handler
OptionsOpening Greeting
Go Directly to Greetings
Playback Message Settings
Playback Message Settings
Message VolumeMedium
Message SpeedNormal
For New Messages, Play
Message Count Totals
Voice Message Counts
Email Message Counts
Fax Message Counts
Receipt Message Counts
For Saved Messages, Play
Saved Message Count
For Draft Messages, Play
Draft Message Count
Before Playing Messages, Play
Message Type Menu
New Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByNewest first
Saved Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByOldest first
Deleted Message Play Order
OrderOldest first
Before Playing Each Message, Play
Sender's Information
Sender's ANI
Include Extension
Message Number
Time the Message was Sent
Message Duration
While Playing Each Message
Fast Forward Message by5000
Rewind Message by5000
When Disconnected or User Hangs Up During Message Playback
Create a Message Bookmark
Mark a New MessageNew
After Playing Each Message, Play
Sender's Information
Include Extension
Sender's ANI
Message Number
Time the Message was Sent
Message Duration
After Playing the After Message Menu
Automatically Advance to the Next Message
When Deleting a Message
Confirm Deletions of New and Saved Messages
Send Message Settings
Settings
Broadcast Messages
User Can Send Broadcast Messages to Users on This Server
User Can Update Broadcast Messages Stored on This Server
Message Addressing and Sending
Enter a Recipient BySpelling the Last Name Then First Name
Confirm Recipient by Name
Continue Adding Names After Each Recipient
Automatically Add Recipients to Addressing Priority List
Allow Users to Save Draft Messages
Retain Urgency Flag When Forwarding or Replying to Messages
When a Call Is Disconnected or the User Hangs UpSend Message
Greetings
Settings
EnabledGreeting typeEnd DateAudio SourceVideo Source
Alternate--SystemBlank
Busy--SystemBlank
ErrorNo End DateSystemBlank
Internal--SystemBlank
Off Hours--SystemBlank
StandardNo End DateSystemBlank
Holiday--SystemBlank
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording Selection< None >
Notification Devices
Settings
StatusDisplay NameTypeDestinationPhone System
DisabledPagerPager PhoneSystem
DisabledWork PhonePhone PhoneSystem
DisabledHome PhonePhone PhoneSystem
DisabledMobile PhonePhone PhoneSystem
DisabledSMTPSMTP  
DisabledHTMLHTML  
Unified Messaging Accounts
Settings
< No records found >
Video Service Accounts
Settings
< No records found >
dummyusertemplate
Basic Settings
Settings
Name
Display NameDummyUserServingZeroPurpose
Display Name GenerationFirst Name, Then Last Name
Phone
Outgoing Fax ServerFax Server
Partitioncuc1052 Partition
Search Scopecuc1052 Search Space
Phone SystemPhoneSystem
Class of ServiceVoice Mail User COS
Active ScheduleWeekdays
Set for Self-enrollment at Next Login
List in Directory
Send Non-Delivery Receipts on Failed Message Delivery
Skip Password When Calling From a Known Extension
Use Short Calendar Caching Poll Interval
Location
Address
Building
City
State
Country
Postal Code
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Generate SMTP Proxy Address From Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Voice Mail
Voice Mail Pin Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Voice Mail Authentication Rule
Roles
Settings
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeUser with Mailbox
ActionPrimary
Attempt Transfer
Message Actions
Settings
VoicemailAccept the Message
EmailAccept the Message
FaxAccept the Message
Delivery ReceiptAccept the Message
Relay Address
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Skip Greeting Locked
*Send caller toSign-InLocked
0Send caller toOperatorUnlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
MailBox
Settings
Mailbox Settings
Respond to Requests for Read Receipts
Message Aging PolicyDefault System Policy
Mailbox Quotas
TypeUse System Settings
Mailbox Store Information
Mailbox StoreUnity Messaging Database -1
Phone Menu
Settings
Touchtone Conversation Menu StyleFull
Conversation VolumeMedium
Conversation SpeedNormal
Time Format
Time Format12-Hour Clock
Conversation Style
Touchtone ConversationClassic Conversation
Finding Messages with Message Locator
Enable
Message Locator Sort OrderLast In, First Out
Enable Phone View
When Responding to Menus
Times to Repeat Menu When User Does Not Respond1
Wait for First Touchtone or Voice Command5000
Wait for Additional Key Presses When Entering Names, Extensions, and Passwords3000
Wait for Additional Key Presses When Entering Multiple Digit Menu Options1500
After Logon, Play
User's Recorded Name
Alternate Greeting Notification
User's New Messages Automatically
When Exiting the Conversation
ActionCall Handler
OptionsOpening Greeting
Go Directly to Greetings
Playback Message Settings
Playback Message Settings
Message VolumeMedium
Message SpeedNormal
For New Messages, Play
Message Count Totals
Voice Message Counts
Email Message Counts
Fax Message Counts
Receipt Message Counts
For Saved Messages, Play
Saved Message Count
For Draft Messages, Play
Draft Message Count
Before Playing Messages, Play
Message Type Menu
New Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByNewest first
Saved Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByOldest first
Deleted Message Play Order
OrderOldest first
Before Playing Each Message, Play
Sender's Information
Sender's ANI
Include Extension
Message Number
Time the Message was Sent
Message Duration
While Playing Each Message
Fast Forward Message by5000
Rewind Message by5000
When Disconnected or User Hangs Up During Message Playback
Create a Message Bookmark
Mark a New MessageNew
After Playing Each Message, Play
Sender's Information
Include Extension
Sender's ANI
Message Number
Time the Message was Sent
Message Duration
After Playing the After Message Menu
Automatically Advance to the Next Message
When Deleting a Message
Confirm Deletions of New and Saved Messages
Send Message Settings
Settings
Broadcast Messages
User Can Send Broadcast Messages to Users on This Server
User Can Update Broadcast Messages Stored on This Server
Message Addressing and Sending
Enter a Recipient BySpelling the Last Name Then First Name
Confirm Recipient by Name
Continue Adding Names After Each Recipient
Automatically Add Recipients to Addressing Priority List
Allow Users to Save Draft Messages
Retain Urgency Flag When Forwarding or Replying to Messages
When a Call Is Disconnected or the User Hangs UpSend Message
Greetings
Settings
EnabledGreeting typeEnd DateAudio SourceVideo Source
Alternate--SystemBlank
Busy--SystemBlank
ErrorNo End DateSystemBlank
Internal--SystemBlank
Off Hours--SystemBlank
StandardNo End DateSystemBlank
Holiday--SystemBlank
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording Selection< None >
Notification Devices
Settings
StatusDisplay NameTypeDestinationPhone System
DisabledPagerPager PhoneSystem
DisabledWork PhonePhone PhoneSystem
DisabledHome PhonePhone PhoneSystem
DisabledMobile PhonePhone PhoneSystem
DisabledSMTPSMTP  
DisabledHTMLHTML  
Unified Messaging Accounts
Settings
< No records found >
Video Service Accounts
Settings
< No records found >
voicemailusertemplate
Basic Settings
Settings
Name
Display NameVoice Mail User Template
Display Name GenerationFirst Name, Then Last Name
Phone
Outgoing Fax Server
Partitioncuc1052 Partition
Search Scopecuc1052 Search Space
Phone SystemPhoneSystem
Class of ServiceVoice Mail User COS
Active ScheduleWeekdays
Set for Self-enrollment at Next Login
List in Directory
Send Non-Delivery Receipts on Failed Message Delivery
Skip Password When Calling From a Known Extension
Use Short Calendar Caching Poll Interval
Location
Address
Building
City
State
Country
Postal Code
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
Manager
Billing ID
Generate SMTP Proxy Address From Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Voice Mail
Voice Mail Pin Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Voice Mail Authentication Rule
Roles
Settings
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeUser with Mailbox
ActionPrimary
Attempt Transfer
Message Actions
Settings
VoicemailAccept the Message
EmailAccept the Message
FaxAccept the Message
Delivery ReceiptAccept the Message
Relay Address
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Skip Greeting Locked
*Send caller toSign-InLocked
0Send caller toOperatorUnlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
MailBox
Settings
Mailbox Settings
Respond to Requests for Read Receipts
Message Aging PolicyDefault System Policy
Mailbox Quotas
TypeUse System Settings
Mailbox Store Information
Mailbox StoreUnity Messaging Database -1
Phone Menu
Settings
Touchtone Conversation Menu StyleFull
Conversation VolumeMedium
Conversation SpeedNormal
Time Format
Time Format12-Hour Clock
Conversation Style
Touchtone ConversationClassic Conversation
Finding Messages with Message Locator
Enable
Message Locator Sort OrderLast In, First Out
Enable Phone View
When Responding to Menus
Times to Repeat Menu When User Does Not Respond1
Wait for First Touchtone or Voice Command5000
Wait for Additional Key Presses When Entering Names, Extensions, and Passwords3000
Wait for Additional Key Presses When Entering Multiple Digit Menu Options1500
After Logon, Play
User's Recorded Name
Alternate Greeting Notification
User's New Messages Automatically
When Exiting the Conversation
ActionCall Handler
OptionsOpening Greeting
Go Directly to Greetings
Playback Message Settings
Playback Message Settings
Message VolumeMedium
Message SpeedNormal
For New Messages, Play
Message Count Totals
Voice Message Counts
Email Message Counts
Fax Message Counts
Receipt Message Counts
For Saved Messages, Play
Saved Message Count
For Draft Messages, Play
Draft Message Count
Before Playing Messages, Play
Message Type Menu
New Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByNewest first
Saved Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByOldest first
Deleted Message Play Order
OrderOldest first
Before Playing Each Message, Play
Sender's Information
Sender's ANI
Include Extension
Message Number
Time the Message was Sent
Message Duration
While Playing Each Message
Fast Forward Message by5000
Rewind Message by5000
When Disconnected or User Hangs Up During Message Playback
Create a Message Bookmark
Mark a New MessageNew
After Playing Each Message, Play
Sender's Information
Include Extension
Sender's ANI
Message Number
Time the Message was Sent
Message Duration
After Playing the After Message Menu
Automatically Advance to the Next Message
When Deleting a Message
Confirm Deletions of New and Saved Messages
Send Message Settings
Settings
Broadcast Messages
User Can Send Broadcast Messages to Users on This Server
User Can Update Broadcast Messages Stored on This Server
Message Addressing and Sending
Enter a Recipient BySpelling the Last Name Then First Name
Confirm Recipient by Name
Continue Adding Names After Each Recipient
Automatically Add Recipients to Addressing Priority List
Allow Users to Save Draft Messages
Retain Urgency Flag When Forwarding or Replying to Messages
When a Call Is Disconnected or the User Hangs UpSend Message
Greetings
Settings
EnabledGreeting typeEnd DateAudio SourceVideo Source
Alternate--SystemBlank
Busy--SystemBlank
ErrorNo End DateSystemBlank
Internal--SystemBlank
Off Hours--SystemBlank
StandardNo End DateSystemBlank
Holiday--SystemBlank
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording Selection< None >
Notification Devices
Settings
StatusDisplay NameTypeDestinationPhone System
DisabledPagerPager PhoneSystem
DisabledWork PhonePhone PhoneSystem
DisabledHome PhonePhone PhoneSystem
DisabledMobile PhonePhone PhoneSystem
DisabledSMTPSMTP  
DisabledHTMLHTML  
Unified Messaging Accounts
Settings
< No records found >
Video Service Accounts
Settings
< No records found >
WithMailBox
Basic Settings
Settings
Name
Display NameWith mail Box
Display Name GenerationFirst Name, Then Last Name
Phone
Outgoing Fax ServerFax Server
Partitioncuc1052 Partition
Search Scopecuc1052 Search Space
Phone SystemPhoneSystem
Class of ServiceVoice Mail User COS
Active ScheduleWeekdays
Set for Self-enrollment at Next Login
List in Directory
Send Non-Delivery Receipts on Failed Message Delivery
Skip Password When Calling From a Known Extension
Use Short Calendar Caching Poll Interval
Location
AddressAddress 1
BuildingBuilding 1
CityCity 1
StateState 1
CountryTW
Postal Code1111
Time ZoneSystem Default Time Zone
LanguageSystem Default Language
Department
ManagerManager 1
Billing IDBillID123
Generate SMTP Proxy Address From Corporate Email Address
Password Settings
Web Application
Web Applications Password Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Web Application Authentication Rule
Voice Mail
Voice Mail Pin Settings
Locked by Administrator
User Cannot Change
User Must Change at Next Sign-In
Does Not Expire
Authentication RuleRecommended Voice Mail Authentication Rule
Roles
SettingsRemote Administrator
Audit Administrator
Mailbox Access Delegate Account
Technician
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeUser with Mailbox
ActionPrimary
Attempt Transfer
Message Actions
Settings
VoicemailAccept the Message
EmailAccept the Message
FaxAccept the Message
Delivery ReceiptAccept the Message
Relay Address
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Skip Greeting Locked
*Send caller toSign-InLocked
0Send caller toOperatorUnlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
MailBox
Settings
Mailbox Settings
Respond to Requests for Read Receipts
Message Aging PolicyDefault System Policy
Mailbox Quotas
TypeUse System Settings
Mailbox Store Information
Mailbox StoreUnity Messaging Database -1
Phone Menu
Settings
Touchtone Conversation Menu StyleFull
Conversation VolumeMedium
Conversation SpeedNormal
Time Format
Time Format12-Hour Clock
Conversation Style
Touchtone ConversationClassic Conversation
Finding Messages with Message Locator
Enable
Message Locator Sort OrderLast In, First Out
Enable Phone View
When Responding to Menus
Times to Repeat Menu When User Does Not Respond1
Wait for First Touchtone or Voice Command5000
Wait for Additional Key Presses When Entering Names, Extensions, and Passwords3000
Wait for Additional Key Presses When Entering Multiple Digit Menu Options1500
After Logon, Play
User's Recorded Name
Alternate Greeting Notification
User's New Messages Automatically
When Exiting the Conversation
ActionCall Handler
OptionsOpening Greeting
Go Directly to Greetings
Playback Message Settings
Playback Message Settings
Message VolumeMedium
Message SpeedNormal
For New Messages, Play
Message Count Totals
Voice Message Counts
Email Message Counts
Fax Message Counts
Receipt Message Counts
For Saved Messages, Play
Saved Message Count
For Draft Messages, Play
Draft Message Count
Before Playing Messages, Play
Message Type Menu
New Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByNewest first
Saved Message Play Order
Sort by Message TypeUrgent Voice Messages
Normal Voice Messages
Urgent Faxes
Normal Faxes
Urgent Email
Normal Email
Receipts and Notices
Then ByOldest first
Deleted Message Play Order
OrderOldest first
Before Playing Each Message, Play
Sender's Information
Sender's ANI
Include Extension
Message Number
Time the Message was Sent
Message Duration
While Playing Each Message
Fast Forward Message by5000
Rewind Message by5000
When Disconnected or User Hangs Up During Message Playback
Create a Message Bookmark
Mark a New MessageNew
After Playing Each Message, Play
Sender's Information
Include Extension
Sender's ANI
Message Number
Time the Message was Sent
Message Duration
After Playing the After Message Menu
Automatically Advance to the Next Message
When Deleting a Message
Confirm Deletions of New and Saved Messages
Send Message Settings
Settings
Broadcast Messages
User Can Send Broadcast Messages to Users on This Server
User Can Update Broadcast Messages Stored on This Server
Message Addressing and Sending
Enter a Recipient BySpelling the Last Name Then First Name
Confirm Recipient by Name
Continue Adding Names After Each Recipient
Automatically Add Recipients to Addressing Priority List
Allow Users to Save Draft Messages
Retain Urgency Flag When Forwarding or Replying to Messages
When a Call Is Disconnected or the User Hangs UpSend Message
Greetings
Settings
EnabledGreeting typeEnd DateAudio SourceVideo Source
Alternate--SystemBlank
Busy--SystemBlank
ErrorNo End DateSystemBlank
Internal--SystemBlank
Off Hours--SystemBlank
StandardNo End DateSystemBlank
Holiday--SystemBlank
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording Selection< None >
Notification Devices
Settings
StatusDisplay NameTypeDestinationPhone System
DisabledPagerPager PhoneSystem
DisabledWork PhonePhone PhoneSystem
DisabledHome PhonePhone PhoneSystem
DisabledMobile PhonePhone PhoneSystem
DisabledSMTPSMTP  
DisabledHTMLHTML  
Unified Messaging Accounts
Settings
< No records found >
Video Service Accounts
Settings
< No records found >

4.2 Call Handler Templates

Each call handler that you add in Cisco Unity Connection is based on a template. Settings from the template are applied to the call handler as the call handler is created. (Changes to template settings do not affect existing call handlers.)

Connection comes with the following predefined call handler templates, which you can modify but not delete:

Before you create call handlers, review the settings in the template that you plan to use and determine whether you need to make changes or create new templates. For each template, you will want to consider enabling the appropriate transfer, caller input, greetings, and message settings for the call handlers that you plan to create. If you change settings on a call handler template, the new settings will be in effect only for new call handlers that are created by using that template.

Deleting a call handler template will not affect any call handlers that were based on that template when they were created. Note that you cannot delete the default templates.

Call Handler Template
NameDetails
System Call Handler Template
Basic Settings
Settings
Call Handler
Display NameSystem Call Handler Template
Creation Time16/12/2014 4:22:44 AM
Phone SystemPhoneSystem
Active ScheduleAll Hours
Use System Default Time Zone
LanguageInherit Language from Caller
Partitioncuc1052 Partition
Search Scope
Search Scopecuc1052 Search Space
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Skip Greeting Locked
*Send caller toSign-InLocked
0Ignore key Unlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
Greetings
Settings
EnabledGreeting typeEnd DateSource
Alternate--System
Busy--System
ErrorNo End DateSystem
Internal--System
Off Hours--System
StandardNo End DateSystem
Holiday--System
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording SelectionCustom Recording 1
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Callers Message Security
Mark Secure
Message Recipient
User with Mailbox
Distribution ListUndeliverable Messages
Mark for Dispatch Delivery
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeCall Handler
ActionGoodbye
Go Directly to Greetings

4.3 Contact Templates

Each contact that you add in Cisco Unity Connection is based on a template. Settings from the template are applied to the contact as the new contact is created or imported. (Changes to template settings do not affect existing contacts.)

Contacts Template
NameDetails
systemcontacttemplate
Contact Basics
Aliassystemcontacttemplate
Display NameSystem Contact Template
List in directory
Partitioncuc1052 Partition
Location
CityBoganville
DepartmentDepartment One
VPIM Settings
Delivery Location< None >

4.4 Notification Templates

This section contains templates for notification to end users. Intelligent Notifications deliver rich, customizable, and actionable voice message notifications. When connected to the corporate network, they provide users the ability to play, reply, forward, mark unread, and delete a specific message.

The following templates are listed in this section:

4.4.1 Notification Templates

Intelligent Notifications deliver rich, customizable, and actionable voice message notifications. When connected to the corporate network, they provide users the ability to play, reply, forward, mark unread, and delete a specific message.

The following Notification Templates are configured:

Notification Templates
Name
Default_Actionable_Links_Only
Default_Dynamic_Icons

4.4.2 Custom Variables

Custom variables give flexibility to populate content in an HTML notification. Administrators are allowed to create different custom variables that can be used while creating the HTML-based notification templates. For example, the custom variables can be used in case of defining a particular company's name, address, any numbers, or URLs.

Custom Variable
Display NameValue
CISCObooya

4.4.3 Custom Graphics

Custom Graphics define graphic objects which can be inserted in an HTML notification. Administrators are allowed to create Custom Graphics that can be used while creating the HTML-based notification templates.

Custom Graphics
Display NameImage NameImage Size
DEFAULT_BOTTOMdefault_bottom.png1081*154
DEFAULT_TOPdefault_top.png1077*152

4.4.4 Administrative Replaceable Images

Replaceable Images overwrite default images used by notifications to users.

The administrator has rights to replace the default images for the following status items:

These images can anytime reset to default through the Restore Default option given on the Search Replaceable Images page. The addition or deletion of any image is not allowed in the given default list.

Replaceable Images
Display NameImage NameImage Size
deleted_messagedeleted_message.png57*54
mwi_offmwi_off.png64*54
mwi_onmwi_on.png64*54
read_messageread_message.png57*54
read_urgent_messageread_urgent_message.png57*54
unread_messageunread_message.png57*54
unread_urgent_messageunread_urgent_message.png57*54

5 Contacts

A system contact is an entity in the Connection database that does not have access to any Connection features such as voice messaging. A system contact may represent a person in your company who has a voice mail account on another system. A system contact might also represent a customer or vendor who does not need a voice mailbox, but has frequent contact with Connection users.

Keep in mind that directory access to system contacts is available only to internal users who are using the VUI (voice-recognition conversation), by using the Call-command from either the Connection main menu or from the internal directory. System contacts are not available to users who are using the TUI, or from the external directory.

Also note that system contacts are never accessible by external callers, from the directory, TUI, or VUI.

Contacts
NameDetails
Contact1
Contact Basics
AliasContact1
First NameFirst Name 1
Last NameLast Name 1
Display NameFirst
List in directory
Partitioncuc1052 Partition
Transfer Enabled
Transfer Extension or URI
Location
CityBoganville
DepartmentDepartment 1
VPIM Settings
Delivery Location< None >
VPIM Remote Mailbox Number
Local Extension
Phone Numbers to Call Contact By Using Voice Commands
Dialed Work Phone2342342342342
Dialed Home Phone23424234234224
Dialed Mobile Phone23424235345345
Phone Numbers to Identify Contact for Personal Call Transfer Rules
Work Phone24234234234546546
Home Phone65464564564
Mobile Phone456456456
Other Number 1456456456456
Other Number 24645645646
Alternate Names
Alternate Names
SMTP Proxy Addresses
SMTP Proxy Addresses
cnolan
Contact Basics
Aliascnolan
First NameChrisdopher
Last NameNolan
Display NameChrisdopher Nolan
List in directory
Partitioncuc1052 Partition
Transfer Enabled
Transfer Extension or URI
Location
CityBoganville
Department
VPIM Settings
Delivery Location< None >
VPIM Remote Mailbox Number
Local Extension
Phone Numbers to Call Contact By Using Voice Commands
Dialed Work Phone
Dialed Home Phone
Dialed Mobile Phone
Phone Numbers to Identify Contact for Personal Call Transfer Rules
Work Phone
Home Phone
Mobile Phone
Other Number 1
Other Number 2
Alternate Names
Alternate NamesAltName1, Altlastname
SMTP Proxy Addresses
SMTP Proxy Addresses

6 System Distribution Lists

When a user addresses a message to a system distribution list, the local Cisco Unity Connection location parses the distribution list membership. The sending location first addresses messages to any VPIM users that are on the distribution list. Next, the sending location checks to see if there are any remote Connection users in the membership; if so, it sends a single message to each location that homes these remote users, addressed to the distribution list (the home locations each parse the message and deliver to their local users). Finally, the sending location checks for local users in the distribution list membership, and delivers the message to each of them.

Connection includes the following predefined system distribution lists: All Voice Mail Users, Undeliverable Messages, and All Voicemail-Enabled Contacts. Each Connection server in your organization has a distinct version of each of these lists. If you have not changed the names of these lists to be unique, during initial replication each server automatically adds the remote server name to the display name of any remote lists whose names overlap with local list names.

By default, the predefined lists on each Connection location have the same recorded voice name, and the All Voice Mail Users and All Voicemail-Enabled Contacts lists have the same extension at each location (the Undeliverable Messages list by default is not assigned an extension, because users do not typically address messages to this list). When setting up Digital Networking, you should consider modifying the recorded voice name of each All Voice Mail Users list and each All Voicemail-Enabled Contacts list; if you do not, users can hear a confusing list of choices when they address messages by name to one of these lists. When users address by extension to a list whose extension overlaps that of another list, they reach the first list that is located when Connection searches the partitions of the user search space in order.

Tip : Distribution lists can be nested such that a distribution list contains other lists. You can create one master All Voice Mail Users distribution list that contains the All Voice Mail Users list of each Connection location.

The following distribution lists are configured:

Distribution List
NameDetails
allvoicemailenabledcontacts
Distribution List
Aliasallvoicemailenabledcontacts
Display NameAll Voicemail Enabled Contacts
Extension99992
Partitioncuc1052 Partition
Replicate to Remote Sites Over Intersite Links
Allow Contacts
Accept messages from Foreign System
Distribution List Members
Distribution List Membersagent2
Alternate Names
Alternate NamesAltName1
AltName2
AltName3
allvoicemailusers
Distribution List
Aliasallvoicemailusers
Display NameAll Voice Mail Users
Extension99991
Partitioncuc1052 Partition
Replicate to Remote Sites Over Intersite Links
Allow Contacts
Accept messages from Foreign System
Distribution List Members
Distribution List MembersCheck1
ajolie
dummyusertemplate
User_Without_Mailbox
voicemailusertemplate
agent2
Alias1
WithMailBox
user99
new user
bpitt
Alternate Names
Alternate Names
undeliverablemessages
Distribution List
Aliasundeliverablemessages
Display NameUndeliverable Messages
Extension
Partitioncuc1052 Partition
Replicate to Remote Sites Over Intersite Links
Allow Contacts
Accept messages from Foreign System
Distribution List Members
Distribution List Membersundeliverablemessagesmailbox
Alternate Names
Alternate Names

7 Call Management

The following elements can be used as building blocks; you can use or customize the default objects in Connection, or add new objects and combine them to create the caller experience:

This section contains the following sub chapters:

7.1 System Call Handlers

Interview handlers collect information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. For example, you might use an interview handler to take sales orders or to gather information for a product support line.

You can specify who receives the messages for the interview handler, whether the message is marked for dispatch delivery, whether the message is marked urgent, and what action to take next on the call after a message is left.
When all the answers have been recorded, they are forwarded as a single voice message, with beeps separating the answers, to the recipient (user or distribution list) that you designate in the interview handler configuration.

System Call Handlers
NameDetails
Goodbye
Basic Settings
Settings
Call Handler
Display NameGoodbye
Creation Time16/12/2014 4:22:44 AM
Phone SystemPhoneSystem
Active ScheduleAll Hours
Use System Default Time Zone
LanguageInherit Language from Caller
Extension
Partitioncuc1052 Partition
Search Scope
Search Scopecuc1052 Search Space
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Send caller toOpening Greeting
Attempt Transfer
Locked
*Send caller toSign-InLocked
0Send caller toOperator
Attempt Transfer
Unlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
Greetings
Settings
EnabledGreeting typeEnd DateSource
Alternate--System
Busy--System
ErrorNo End DateSystem
Internal--System
Off Hours--System
StandardNo End DateRecording
Holiday--System
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording Selection< None >
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Message Recipient
User with Mailbox
Distribution ListUndeliverable Messages
Mark for Dispatch Delivery
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeCall Action
ActionHang up
Call Handler Owners
Settings
New Call Handler1
Basic Settings
Settings
Call Handler
Display NameNew Call Handler1
Creation Time28/01/2015 3:41:21 AM
Phone SystemPhoneSystem
Active ScheduleWeekdays
Use System Default Time Zone
LanguageInherit Language from Caller
Extension
Partitioncuc1052 Partition
Search Scope
Search ScopeInherit Search Space from Call
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Skip Greeting Locked
*Send caller toSign-InLocked
0Ignore key Unlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
Greetings
Settings
EnabledGreeting typeEnd DateSource
Alternate--System
Busy--System
ErrorNo End DateSystem
Internal--System
Off Hours--System
StandardNo End DateSystem
Holiday--System
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording SelectionEcho
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Message Recipient
User with Mailbox
Distribution ListUndeliverable Messages
Mark for Dispatch Delivery
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeCall Handler
ActionGoodbye
Go Directly to Greetings
Call Handler Owners
Settingsnew user
operator
Opening Greeting
Basic Settings
Settings
Call Handler
Display NameOpening Greeting
Creation Time16/12/2014 4:22:44 AM
Phone SystemPhoneSystem
Active ScheduleWeekdays
Use System Default Time Zone
LanguageInherit Language from Caller
Extension
Partitioncuc1052 Partition
Search Scope
Search ScopeInherit Search Space from Call
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate  
Closed  
Standard  
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Send caller toOperator
Attempt Transfer
Locked
*Send caller toSign-InLocked
0Send caller toOperator
Attempt Transfer
Unlocked
1Ignore key Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Send caller toSystem Directory HandlerUnlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
Greetings
Settings
EnabledGreeting typeEnd DateSource
Alternate--System
Busy--System
ErrorNo End DateSystem
Internal--System
Off HoursNo End DateRecording
StandardNo End DateRecording
Holiday--System
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording Selection< None >
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Message Recipient
User with Mailbox
Distribution ListUndeliverable Messages
Mark for Dispatch Delivery
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeCall Handler
ActionGoodbye
Go Directly to Greetings
Call Handler Owners
Settings
Operator
Basic Settings
Settings
Call Handler
Display NameOperator
Creation Time16/12/2014 4:22:44 AM
Phone SystemPhoneSystem
Active ScheduleAll Hours
Use System Default Time Zone
LanguageInherit Language from Caller
Extension0
Partitioncuc1052 Partition
Search Scope
Search ScopeInherit Search Space from Call
Transfer Rules
Settings
EnabledRule NameExtensionEnd Date
Alternate0 
Closed0 
Standard0 
Caller Input Keys
Settings
Caller Input Keys
KeyActionTargetStatus
#Send caller toOpening Greeting
Attempt Transfer
Locked
*Send caller toSign-InLocked
0Ignore key Unlocked
1Send caller toGoodbye
Attempt Transfer
Unlocked
2Ignore key Unlocked
3Ignore key Unlocked
4Ignore key Unlocked
5Ignore key Unlocked
6Ignore key Unlocked
7Ignore key Unlocked
8Ignore key Unlocked
9Ignore key Unlocked
Wait for Additional Digits1500
Prepend Digits to Dialed Extensions
Enabled
Digits to Prepend
Greetings
Settings
EnabledGreeting typeEnd DateSource
Alternate--System
BusyNo End DateRecording
ErrorNo End DateSystem
Internal--System
Off HoursNo End DateRecording
StandardNo End DateRecording
Holiday--System
Post Greeting Recording
Settings
Play Post Greeting Recording
Play Post Greeting RecordingDo Not Play Recording
Post Greeting Recording
Post Greeting Recording Selection< None >
Message Settings
Settings
Maximum Message Length300
Callers Can Edit Messages
Language That Callers HearInherit Language from Caller
Message Urgency
Message UrgencyMark Normal
Message Sensitivity
Message SensitivityMark Normal
Message Security
Mark Secure
Message Recipient
User with Mailboxoperator
Distribution List
Mark for Dispatch Delivery
Play After Message Recording
Play After Message RecordingSystem Default Recording
After Message Action
TypeCall Handler
ActionGoodbye
Go Directly to Greetings
Call Handler Owners
Settings

7.2 Directory Handlers

Directory handlers provide directory assistance that callers can use to reach Cisco Unity Connection users who have mailboxes and who are listed in the directory.

When a caller searches for a user name or part of a name, a directory handler looks up the extension and routes the call to the appropriate user. Callers can also enter an extension to place a call from a directory handler; the extension is checked against the applicable outcalling restriction table if the caller is a user, or against the Default Outdial restriction table if the caller is an outside caller.
There are two types of directory handlers:

Directory Handler
NameDetails
Directory Handler 1
Directory Handler
Display NameDirectory Handler 1
Creation Time18/03/2015 10:01:54 PM
LanguageInherit Language from Caller
Extension111
Partitioncuc1052 Partition
Voice Enabled
Speech Confidence Threshold10
Search Scope
Search ScopeEntire Server
Search Results Behavior
Route Automatically on a Unique Match
Announce Extension with Each Name
Announce City with Each Name
Announce Department with Each Name
Caller Input
Timeout If No Input5
Timeout After Last Input4
Times to Repeat Request for Name Entry1
Allow Caller to Exit Using * Key
Caller Input - If Caller Exits
ActionCall Handler
OptionsOpening Greeting
Attempt Transfer
Caller Input - If No Input
ActionCall Handler
OptionsGoodbye
Attempt Transfer
Caller Input - If No Selection
ActionCall Handler
OptionsGoodbye
Attempt Transfer
Caller Input - If Caller Presses Zero
ActionCall Handler
OptionsOperator
Attempt Transfer
Greeting - Callers Hear
Use Custom Greeting
Greeting - Recording
LanguageEnglishUnitedStates
DirectoryHandler 2
Directory Handler
Display NameDirectoryHandler 2
Creation Time19/03/2015 12:11:46 AM
LanguageInherit Language from Caller
Extension555
Partitionpartition_new
Voice Enabled
Speech Confidence Threshold10
Search Scope
Search ScopeEntire Server
Search Results Behavior
Route Automatically on a Unique Match
Announce Extension with Each Name
Announce City with Each Name
Announce Department with Each Name
Caller Input
Timeout If No Input5
Timeout After Last Input4
Times to Repeat Request for Name Entry1
Allow Caller to Exit Using * Key
Caller Input - If Caller Exits
ActionCall Handler
OptionsOpening Greeting
Attempt Transfer
Caller Input - If No Input
ActionCall Handler
OptionsGoodbye
Attempt Transfer
Caller Input - If No Selection
ActionCall Handler
OptionsGoodbye
Attempt Transfer
Caller Input - If Caller Presses Zero
ActionCall Handler
OptionsOperator
Attempt Transfer
Greeting - Callers Hear
Use Custom Greeting
Greeting - Recording
LanguageEnglishUnitedStates
System Directory Handler
Directory Handler
Display NameSystem Directory Handler
Creation Time16/12/2014 4:22:44 AM
LanguageInherit Language from Caller
Extension555
Partitioncuc1052 Partition
Voice Enabled
Speech Confidence Threshold10
Play All Names
Search Scope
Search ScopeEntire Server
Search Criteria Order
Search Criteria OrderFirst Name, Last Name
Search Results Behavior
Route Automatically on a Unique Match
Announce Extension with Each Name
Maximum Number of Matches8
Caller Input
Timeout If No Input5
Timeout After Last Input4
Times to Repeat Request for Name Entry1
Allow Caller to Exit Using * Key
Caller Input - If Caller Exits
ActionCall Handler
OptionsOpening Greeting
Attempt Transfer
Caller Input - If No Input
ActionCall Handler
OptionsGoodbye
Attempt Transfer
Caller Input - If No Selection
ActionCall Handler
OptionsGoodbye
Attempt Transfer
Caller Input - If Caller Presses Zero
ActionCall Handler
OptionsOperator
Attempt Transfer
Greeting - Callers Hear
Use Custom Greeting
Greeting - Recording
LanguageEnglishUnitedStates

7.3 Interview Handlers

Interview handlers collect information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. For example, you might use an interview handler to take sales orders or to gather information for a product support line.

You can specify who receives the messages for the interview handler, whether the message is marked for dispatch delivery, whether the message is marked urgent, and what action to take next on the call after a message is left.
When all the answers have been recorded, they are forwarded as a single voice message, with beeps separating the answers, to the recipient (user or distribution list) that you designate in the interview handler configuration.

Interview Handler
NameDetails
IntHandler
Interview Handler
Display NameIntHandler
Extension343
Partitioncuc1052 Partition
Creation Time6/02/2015 4:35:45 AM
LanguageInherit Language from Caller
Recipient
TypeUser with Mailbox
Valuenew user
Response Urgency
Response UrgencyMark Normal
After Interview Action
TypeCall Handler
ActionGoodbye
Attempt Transfer
Interview Questions
Settings
ActiveQuestion NumberQuestion Text
11
22
33
44
55
66
77
88
99
1010
1111
1212
1313
1414
1515
1616
1717
1818
1919
2020
Interview Handler 1
Interview Handler
Display NameInterview Handler 1
Extension3333
Partitioncuc1052 Partition
Creation Time18/03/2015 10:02:57 PM
LanguageEnglishUnitedStates
Recipient
TypeUser with Mailbox
Valueoperator
Response Urgency
Response UrgencyMark Urgent
After Interview Action
TypeCall Handler
ActionOpening Greeting
Attempt Transfer
Interview Questions
Settings
ActiveQuestion NumberQuestion Text
11
22
33
44
55
66
77
88
99
1010
1111
1212
1313
1414
1515
1616
1717
1818
1919
2020

7.4 Custom Recordings

Indicate whether Cisco Unity Connection plays a recording to callers before allowing them to leave a message for the user or call handler. You can also indicate whether all callers hear the recording or only unidentified callers:

Default: Do Not Play Recording.
Custom Recording
NameDetails
Custom Recording 1
Display NameCustom Recording 1
Echo
Display NameEcho

7.5 Call Routing

Call routing tables are used to route incoming calls to the operator or to specific users, call handlers, directory handlers, or interview handlers. In addition, call routing tables are used to route users to the user logon conversation.

Cisco Unity Connection has two call routing tables: one for direct calls and one for forwarded calls that handle calls from users and from outside callers. Each table contains predefined routing rules, and you can create additional rules to route calls as needed. Set up your directory handlers, call handlers, and interview handlers first, and then modify or create call routing rules for each table as needed to route incoming calls correctly.


Direct Rules
Direct rules handle calls from users and outside callers that are dialed directly to Connection. The predefined direct routing rules are:


Forwarded Rules
Forwarded rules handle calls that are forwarded to Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are:

7.5.1 Direct Routing Rules

Direct rules handle calls from users and outside callers that are dialed directly to Connection. The predefined direct routing rules are:

Direct Routing Rules
NameDetails
New Routing Rule 2
Direct Routing Rule
Display NameNew Routing Rule 2
StatusActive
LanguageInherit Language from Caller
Search Scopecuc1052 Search Space
Send Call to
TypeDirectory Handler
ActionDirectory Handler 1
Conditions
ParameterOperatorOperand Value
Calling NumberGreater Than34
New routing rule1
Direct Routing Rule
Display NameNew routing rule1
StatusActive
LanguageUse System Default Language
Search Scopecuc1052 Search Space
Send Call to
TypeDirectory Handler
ActionSystem Directory Handler
Conditions
< No records found >
Attempt Sign In
Direct Routing Rule
Display NameAttempt Sign In
StatusInactive
LanguageInherit Language from Caller
Search Scopecuc1052 Search Space
Send Call to
TypeConversation
ActionAttempt Sign In
Conditions
< No records found >
Opening Greeting
Direct Routing Rule
Display NameOpening Greeting
StatusInactive
LanguageInherit Language from Caller
Search Scopecuc1052 Search Space
Send Call to
TypeCall Handler
ActionOpening Greeting
Attempt Transfer
Conditions
< No records found >

7.5.2 Forwarded Routing Rules

Forwarded rules handle calls that are forwarded to Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are:

Forwarded Routing Rules
NameDetails
Forwarded Routing Rule 1
Forwarded Routing Rule
Display NameForwarded Routing Rule 1
StatusActive
LanguageInherit Language from Caller
Search Scopecuc1052 Search Space
Send Call to
TypeUser with Mailbox
Actionundeliverablemessagesmailbox
Go Directly to Greetings
Conditions
ParameterOperatorOperand Value
Forwarding StationGreater than or equal44
Attempt Forward
Forwarded Routing Rule
Display NameAttempt Forward
StatusActive
LanguageInherit Language from Caller
Search Scopecuc1052 Search Space
Send Call to
TypeConversation
ActionAttempt Forward
Conditions
< No records found >
Opening Greeting
Forwarded Routing Rule
Display NameOpening Greeting
StatusInactive
LanguageInherit Language from Caller
Search Scopecuc1052 Search Space
Send Call to
TypeCall Handler
ActionOpening Greeting
Attempt Transfer
Conditions
< No records found >

8 Message Storage

The Message Storage section contains settings for mailbox stores and mailboxes.

This section contains the following sub chapters:

8.1 Mailbox Stores

A mailbox store is a database for voice messages (who each message was sent to, when it was sent, the location of the WAV file on the hard disk, and so on).It points to an operating-system directory for voice message WAV files.

An administrator with the required permissions can create up to four additional mailbox stores. Each additional mailbox store includes:

Although there is one mailbox-store database for each mailbox store, there is only one directory database for the entire system. If you create an additional mailbox store and move the mailboxes for selected users to the new store, the directory information for the users remains in the directory database that was created when Connection was installed.

After you create a new mailbox store, you can either move existing mailboxes into the new store or you can create new mailboxes in the new store.

Mailbox Store
Mailbox StoreServerDisplay NameSystemMountedMaximum Size
Before Warning (MB)
UnityMbxDb1cuc1052Unity Messaging Database -115001
UnityMbxDb2cuc1052Display Name 115000
UnityMbxDb3cuc1052MailboxStore 115000

8.2 Mailbox Stores Membership

This section lists the membership of user mailboxes within the mailbox stores:

Mailbox Store Membership
AliasMailbox StoreServerFirst NameLast NameExtensionDisplay Name
UnityConnectionUnityMbxDb1cuc1052Cisco Unity ConnectionMessaging System Cisco Unity Connection Messaging System
User_Without_MailboxUnityMbxDb1cuc1052UserWithout Mailbox777User Without Mailbox
agent2UnityMbxDb1cuc1052agent2UCCX4555agent2 UCCX
ajolieUnityMbxDb1cuc1052AngelinaJolie4004Angelina Jolie
bpittUnityMbxDb1cuc1052BradPitt4006Brad Pitt
new userUnityMbxDb1cuc1052NewUser5600New User
operatorUnityMbxDb1cuc1052  99990Operator
undeliverablemessagesmailboxUnityMbxDb1cuc1052  99999Undeliverable Messages
Check1UnityMbxDb3cuc1052Firstlast1234Display
user99UnityMbxDb3cuc1052UserNine55User Nine

8.3 Mailbox Quotas

To help control the size of user voice mailboxes, Cisco Unity Connection lets you specify quotas, or limits, on the maximum size of voice mailboxes. By default, Connection is configured with the following systemwide mailbox size quotas:

Quota Level Mailbox Size That Triggers Quota Action Action When Quota Is Reached Recording Time in Minutes Before Quota Is Reached
G.711 Mu-Law G.711 A-Law G.726 32 Kbps PCM 8 kHz G.729a
Warning 12 megabytes The user is warned that the mailbox is reaching the maximum size allowed. 25 25 50 50 200
Send 13 megabytes The user is prevented from sending any more voice messages. 27 27 54 54 217
Send/ Receive 14 megabytes The user is prevented from sending or receiving any more voice messages. 31 31 61 61 246

The following following systemwide mailbox size quotas are configured:

System-wide Mailbox Quotas
Warning Quota Custom (MB) 12
Send QuotaCustom (MB) 13
Send/Receive QuotaCustom (MB) 14.7456
Full Mailbox Check for Outside Caller Messages

8.3.1 Quota Alert Text

The system will send mailbox quota alert emails to users once a mailbox quota has been reached. This section defines the subject line and body text fields for this alert email. Each language that is installed on the system has a separate mailbox quota alert.

The following mailbox quota alerts messages are defined:

Quota Alert Text
LanguageUse Default TextSubject LineBody Text
EnglishUnitedStatesVoicemail Mailbox Quota WarningYour voice mailbox has exceeded the quota warning threshold specified by your administrator.

Current Usage: %CURRENTUSAGE%
Quota Warning Threshold: %THRESHOLD%
Quota Size Limit: %LIMIT%

Please reduce your voice mailbox size by deleting few items from your mailbox.

8.4 Message Aging

This section contains the following sub chapters:

8.4.1 Message Aging Policy

To help ensure that the hard disk where voice messages are stored does not fill up, you can configure Cisco Unity Connection message aging rules to automatically:

You can enable or disable these message aging rules, and you can specify a different number of days for each rule. You can also enable or disable the message aging policy; disabling the policy means that the rules are not enforced regardless of their settings.

If the message aging policy is enabled, and if one or more message aging rules are enabled, you can still disable message aging for individual users on the Voice Mailbox page. However, if the message aging policy is disabled, you cannot enable it for individual users.

Message Aging Policy
NameDetails
Default System Policy
Enabled
Message Aging Rules Based on When the Message Was Last Modified
Move New Messages to the Saved Messages Folder in 7 Days
Move Saved Messages to the Deleted Items Folder in 7 Days
Permanently Delete Messages in the Deleted Items Folder in 15 Days
Send Alert to User Prior to Deleting Messages
Number of Days Alert Is Sent Prior to Deleting Messages3
Secure Message Aging Rules Based on When the Message Was Created
Permanently Delete All Secure Messages That Are Older Than 60 Days
Permanently Delete Secure Touched Messages That Are Older Than 30 Days
Do Not Age Messages
Enabled
Message Aging Rules Based on When the Message Was Last Modified
Move New Messages to the Saved Messages Folder in 7 Days
Move Saved Messages to the Deleted Items Folder in 7 Days
Permanently Delete Messages in the Deleted Items Folder in 15 Days
Secure Message Aging Rules Based on When the Message Was Created
Permanently Delete All Secure Messages That Are Older Than 60 Days
Permanently Delete Secure Touched Messages That Are Older Than 30 Days
Message Aging Policy 1
Enabled
Message Aging Rules Based on When the Message Was Last Modified
Move New Messages to the Saved Messages Folder in 7 Days
Send Alert to User Prior to Moving New Messages
Number of Days Alert Is Sent Prior to Moving New Messages3
Move Saved Messages to the Deleted Items Folder in 7 Days
Send Alert to User Prior to Moving Saved Messages
Number of Days Alert Is Sent Prior to Moving Saved Messages3
Permanently Delete Messages in the Deleted Items Folder in 15 Days
Send Alert to User Prior to Deleting Messages
Number of Days Alert Is Sent Prior to Deleting Messages3
Secure Message Aging Rules Based on When the Message Was Created
Permanently Delete All Secure Messages That Are Older Than 60 Days
Send Alert to User Prior to Deleting Secure Messages
Number of Days Alert Is Sent Prior to Deleting Secure Messages3
Permanently Delete Secure Touched Messages That Are Older Than 30 Days
Send Alert to User Prior to Deleting Secure Touched Messages
Number of Days Alert Is Sent Prior to Deleting Secure Touched Messages3

8.4.2 Aging Alert Text

For each message aging rule, you can specify whether Connection sends email alerts to users prior to taking the aging action that is associated with the rule. This gives users time to review and act on the applicable messages. You specify the number of days between the time that Connection sends the alert and the time that the message aging action takes place.

Alerts cannot be sent to users unless the Corporate Email Address field for each user contains a valid email address. Connection must also be configured to relay messages through an SMTP smart host.

You can customize the text in the email alerts or you can use the default text. The default subject line and body text are different for the alerts related to each aging rule, and they can be customized separately. All message aging policies use the same five rules.

Aging Alert Text
Choose Language
LanguageEnglishUnitedStates
Text for Move New Messages to the Saved Messages Folder Rule
Use Default Text
Subject LineYour message from %SENDER% will be moved to the Saved Messages folder in %DAYSUNTIL% day(s).
Body TextYour message from %SENDER%, which was received on %MODIFICATIONTIME%, will be moved to the Saved Messages folder in %DAYSUNTIL% day(s).
Text for Move Saved Messages to the Deleted Items Folder Rule
Use Default Text
Subject LineYour message from %SENDER% will be moved to the Deleted Items folder in %DAYSUNTIL% day(s).
Body TextYour message from %SENDER%, which was received on %MODIFICATIONTIME%, will be moved to the Deleted Items folder in %DAYSUNTIL% day(s).
Text for Permanently Delete Messages in the Deleted Items Folder Rule
Use Default Text
Subject LineYour message from %SENDER% will be deleted from the Deleted Items folder in %DAYSUNTIL% day(s).
Body TextYour message from %SENDER%, which was received on %MODIFICATIONTIME%, will be permanently deleted from the Deleted Items folder in %DAYSUNTIL% day(s).
Text for Permanently Delete Secure Touched Messages Rule
Use Default Text
Subject LineYour message from %SENDER% will be deleted in %DAYSUNTIL% day(s).
Body TextYour secure message from %SENDER%, which was received on %ARRIVALTIME%, will be permanently deleted in %DAYSUNTIL% day(s).
Text for Permanently Delete All Secure Messages Rule
Use Default Text
Subject LineYour message from %SENDER% will be deleted in %DAYSUNTIL% day(s).
Body TextYour secure message from %SENDER%, which was received on %ARRIVALTIME%, will be permanently deleted in %DAYSUNTIL% day(s).

8.4.3 Message Expiration

The Message Recording Expiration feature guarantees that a voice message that is stored on the Cisco Unity Connection server cannot be listened to after it reaches a set expiration date, regardless of whether the message has been forwarded to another Connection recipient. Message Recording Expiration is a systemwide setting, and thus cannot be applied only to a subset of users.

You set the number of days after which messages arrive that they will expire. At expiration, message recordings are automatically replaced with a decoy recording that says, 'The message has expired.'

Typically, message aging rules are sufficient for enforcing message-retention policies. Note, however, that when a message is forwarded, the forwarded message is considered a new message and its age is reset. If you are concerned that users may forward messages in an attempt to circumvent the message-retention policy, consider enabling the Message Recording Expiration feature. The message recording and transcription (if any) expire based on the date that the original copy of the message arrived, regardless of user forwarding.

By default, the Message Recording Expiration feature is not enabled.

If you enable the Message Recording Expiration feature, we recommend that you configure the expiration time frame to be two to three times longer than the message aging time frame. (For example, if all of your messages are marked secure by default and you have a message aging policy set to permanently delete all secure messages older than 60 days, configure message recordings to expire in 180 days.)

Note that the Message Recording Expiration feature does not apply to messages that have been forwarded to personal email addresses or to message recordings that have been saved locally to user workstations. To prevent users from saving local copies or forwarding voice messages to personal email addresses, consider configuring Connection to mark all messages as secure.

Connection applies the Message Recording Expiration feature to messages in the mailboxes of recipients that are homed on the Connection server. For example, if User A homed on Connection server A sends a message to User B homed on Connection server B, the message will be subject to message expiration only if the Message Recording Expiration feature is enabled on server B.

Message Expiration
Message Recording Expiration
Enabled
Message Recordings Expirein 180 Days

9 Networking

Cisco Unity Connection Digital Networking allows networking serveral Connections clusters such that they replicate directory information among all the systems on the Connection Digital Network.

Users can send, reply to, and forward messages or place calls to users on other Connection systems as though they share the same system, while at the same time, each Connection installation in the network continues to serve only those users that were created on the server or cluster.

Users use the same Connection tools for messaging with users on other networked Connection systems that they use for messaging with users on their home system. Because of directory replication, each Connection system has the information that it needs to address messages to users who are associated with the other Connection systems.

This section contains the following sub chapters:

9.1 Branch Management

9.1.1 Branches

Cisco Unity Connection Survivable Remote Site Voicemail (Connection SRSV) is a backup voicemail solution that allows you to receive voice messages during WAN outages. This is a new feature starting with CUC version 9.1. It works in conjunction with Cisco Unified Survivable Remote Site Telephony (SRST) for providing voicemail service to a branch when the connectivity with the central Connection voicemail service is lost.

Connection SRSV is used in the centralized Cisco Unified Communications Manager and Cisco Unity Connection environment with multiple branch offices or small sites. It provides limited voicemail and auto-attendant features that remain in synchronization with the central Connection voicemail service so that when the WAN outage or failure occurs, the Connection SRSV solution can provide voicemail service to the subscribers at the branch.

The following branches are configured:

Branches
Display NameDetails
New Branch 1
Enabled
Server Address10.5.1.91
User Nameadmin
SMTP Domain Namesmtp.domain.com
PAT Port Number443
Partitionpartition_new
OperatorUser_Without_Mailbox
Provisioning Sync Options
Sync voice name for users
Sync greetings for users

9.2 Connection Locations

Central to how Digital Networking works is an object referred to as a Cisco Unity Connection location. Each Connection server (or cluster) on the network is represented by a single Connection location, which is created locally during installation and which cannot be deleted from the server itself. When you join the server (or cluster) to a Digital Network, a Connection location is created for the server (or cluster) on all other locations in the network, and these locations automatically begin to perform directory synchronization with the new location. If you remove the server (or cluster) from the Digital Network, the corresponding Connection location is removed from all other locations on the network, and its directory information is automatically removed from these locations (and vice versa). A Connection location can only belong to a single Digital Network. As soon as you join one server to a location on the Digital Network, any other locations on the network are notified of the new location and begin to exchange directory information with the new location.

All objects that you create on a particular location are said to be "homed" on that location. To modify the properties of an object or to delete the object, you must use the administration tools on the location that homes the object. Each location has its own directory of users and other objects, and replicates a subset of these objects and their properties to other locations; the collection of objects and object properties that are replicated among locations is referred to as the Connection directory.

In the context of Digital Networking, an object that is homed on a location is sometimes referred to as local for that location (for example, a local user) and an object that is homed on a different location is referred to as remote.

Connection Location
NameDetails
cuc1052
Connection Location
Display Namecuc1052
Host Address10.5.1.111
SMTP Domain Namecuc1052
Connection Version10.5.2.181

9.3 VPIM Locations

When you use the recommended approach of configuring a single Cisco Unity Connection location on the Digital Network as a bridgehead to handle all VPIM locations, the VPIM location data and all contacts at the VPIM location (including automatically created contacts) are replicated to other locations in the network. When a VPIM message is sent to or from a user at another Connection location, the message first passes to the bridgehead, which handles forwarding the message to the destination server.

The following VPIM locations are configured:

< No records found >

10 Unified Messaging

In Cisco Unity Connection version 8.5 and later the following Unified Messaging settings are listed in this section:

This section contains the following sub chapters:

10.1 Unified Messaging Services

Unified messaging services are used to synchronize Cisco Unity Connection and Exchange mailboxes (single inbox) on Exchange servers.

The following Unified messaging services are configured to access Exchange server(s).

Unified Messaging Services
Display NameDetails
Test UM Service
Edit Unified Messaging Service
TypeExchange
Enabled
Display NameTest UM Service
Web-Based Authentication ModeNTLM
Web-Based ProtocolHTTPS
Validate Certificates for Exchange Servers
Exchange Servers
Exchange ServersSearch for Exchange Servers
Active Directory DNS Domain Namewww.uplinx.com
Active Directory Site NameSite Name
Exchange VersionsExchange 2007 and/or 2010
Protocol Used to Communicate with Domain ControllersLDAP
Validate Certificates for Active Directory Domain Controllers
Active Directory Account Used to Access Exchange
Usernameadmin
Active Directory Account Used to Access Exchange
Access Exchange Email by Using Text to Speech (TTS)
Access Exchange Calendar and Contacts
Synchronize Connection and Exchange Mailboxes (Single Inbox)
Message Action for EmailRelay the Message
Message Action for FaxAccept the Message

10.2 Accounts Status

The following table list the status of the unified messaging configuration of each Cisco Unity Connection user for Microsoft Exchange and for Unified Messaging and Cisco Unified MeetingPlace.

< No records found >

10.3 SpeechView Transcription

When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text.

This section contains the following sub chapters:

10.3.1 SpeechView Transcription Service

When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text. When a voice message arrives, it is delivered to the mailbox of the recipient with a blank text attachment. When the completed transcription is returned by the transcription service, the text attachment is updated with the text of the transcription, or with an error message if there was a problem with the transcription. Only the first 500 characters of a message transcription are provided, so longer messages are truncated. However, users have access to the original recording in its entirety.

Connection sends the audio portion of a voice message to the transcription service, without details about the sender or recipients of the message. Communication between Connection and the external transcription service is secured by using S/MIME over SMTP.

To use SpeechView, users must belong to a class of service that enables transcriptions of voice messages. Members of the class of service can view the transcriptions of their messages by using an IMAP client that is configured to access their Connection messages. The original voice message remains attached to the transcribed text message.

The following are the settings for the Transcription Service for SpeechView:

SpeechView Transcription Service
Transcription Service for SpeechView
Enabled
Access Transcription Service Directly
Incoming SMTP Addresssmtp123@uplinx.com
Registration NameCUC1052
Advertise Transcription Proxy Services to Other Connection Locations

10.3.2 Error Codes

The following Nuance Transcription Error codes are configured:

Transcription Error Code
Error CodesError Code Desc
FaultRegistration Failed.
InaudibleThe system was unable to transcribe the message.
RejectedThe system was unable to transcribe the message.
TimeoutThe transcription request timed out.
UnconvertedThe transcription has failed. Call voice mail to hear the message.

11 Dial Plan

The dialplan determines how to route calls. In Cisco Unity Connection the dialplan is defined with a list of the search spaces that are configured and with an ordered list of partitions assigned to each search space.

A search space is comprised of one or more ordered partitions. When Connection searches for an object on behalf of a caller, it searches the partitions in the order in which they are arranged in the search space. While extensions must be unique within a partition, they do not need to be unique within a search space, so you can use search spaces to handle dial plans that have overlapping extensions.
For example, if there are two partitions, Regional_Office and Headquarters, each containing a Help Desk user with extension 4000, and a user at the regional office belongs to a search space that is assigned the two partitions in that order, when the user addresses to extension 4000, Connection returns the Help Desk user from the Regional_Office partition. If another user at headquarters belongs to a second search space that is assigned the partitions in reverse order (Headquarters, then Regional_Office), this user hears the information for the Help Desk user in the Headquarters partition when addressing to extension 4000.

This section contains:

11.1 Partitions

In Cisco Unity Connection, you create partitions as a way to group together objects to which callers and users can address messages or place calls while interacting with Connection. One or more partitions can be grouped together as members of a search space, and a partition can be a member of more than one search space. The following types of objects belong to a partition:

Extensions must be unique within a partition, although partitions can contain objects that do not have an associated extension (for example, some contacts and system distribution lists). The names of objects do not have to be unique within a partition. System contact phone numbers also do not need to be unique within a partition.

In general, objects can only be a member of a single partition, although a user can have a primary extension in one partition and an alternate extension in a different partition.

Partitions
NameDescription
cuc1052 PartitionDefault Partition
partition_new 

11.2 Search Spaces

Search spaces are used to define the search scope of objects (users, distribution lists, and so on) that a user or outside caller can reach while interacting with Cisco Unity Connection. For example, the search scope that is applied to a user identifies which users, distribution lists, or VPIM contacts the user can address messages to. The search scope that is applied to a user also identifies which users and system contacts the user can call by name dialing when using the voice-recognition conversation.

The following types of objects can use a search space for their search scope:

A search space is comprised of one or more ordered partitions. When Connection searches for an object on behalf of a caller, it searches the partitions in the order in which they are arranged in the search space. While extensions must be unique within a partition, they do not need to be unique within a search space, so you can use search spaces to handle dial plans that have overlapping extensions.

Search Spaces
NameDescriptionPartition Membership
cuc1052 Search SpaceDefault Search Spacecuc1052 Partition

12 System Settings

This section contains the system settings for the Cisco Unity Connection server.

This section contains:

12.1 General Configuration

This section contains the general global settings for Cisco Unity Connection:

General Configuration
Time Zone(GMT-08:00) America/Los_Angeles
System Default LanguageEnglishUnitedStates
System Default TTS LanguageEnglishUnitedStates
Recording FormatG.711 mu-law
Maximum Greeting Length90
Target Decibel Level for Recordings and Messages-26
Default Partitioncuc1052 Partition
Default Search Scopecuc1052 Search Space
When a recipient can not be foundSend a non-deliverable receipt
IP Addressing ModeIPv4
Authenticate Graphics for HTML Notification

12.2 Cluster

The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active.

When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.

The following cluster member servers are configured:

Cluster
NameDetails
CUC1052
Server Information
Host Name/IP AddressCUC1052
IPv6 Name
MAC Address
Description
LBM Hub Group< None >

12.3 Services

The following services are present on this server:

Services
Server NameNode TypeService NameStatusActivation StatusStart Time
10.5.1.111PublisherA Cisco DBStartedActivatedSun Mar 22 15:57:36 2015
10.5.1.111PublisherA Cisco DB ReplicatorStartedActivatedSun Mar 22 15:57:37 2015
10.5.1.111PublisherCisco AMC ServiceStartedActivatedSun Mar 22 15:58:06 2015
10.5.1.111PublisherCisco Audit Event ServiceStartedActivatedSun Mar 22 15:58:07 2015
10.5.1.111PublisherCisco CDPStartedActivatedSun Mar 22 15:57:53 2015
10.5.1.111PublisherCisco CDP AgentStartedActivatedSun Mar 22 15:57:46 2015
10.5.1.111PublisherCisco CallManager AdminStartedActivatedSun Mar 22 16:09:58 2015
10.5.1.111PublisherCisco CallManager ServiceabilityStartedActivatedSun Mar 22 16:10:01 2015
10.5.1.111PublisherCisco CallManager Serviceability RTMTStartedActivatedSun Mar 22 16:10:01 2015
10.5.1.111PublisherCisco Certificate Change NotificationStartedActivatedSun Mar 22 15:58:00 2015
10.5.1.111PublisherCisco Certificate Expiry MonitorStartedActivatedSun Mar 22 15:57:59 2015
10.5.1.111PublisherCisco DRF LocalStartedActivatedSun Mar 22 15:57:58 2015
10.5.1.111PublisherCisco DRF MasterStartedActivatedSun Mar 22 15:57:57 2015
10.5.1.111PublisherCisco Database Layer MonitorStartedActivatedSun Mar 22 15:57:38 2015
10.5.1.111PublisherCisco DirSyncStartedActivatedSun Mar 22 15:58:19 2015
10.5.1.111PublisherCisco ELM Client ServiceStartedActivatedSun Mar 22 16:10:10 2015
10.5.1.111PublisherCisco Log Partition Monitoring ToolStartedActivatedSun Mar 22 15:57:52 2015
10.5.1.111PublisherCisco Prime LM AdminStartedActivatedSun Mar 22 16:10:21 2015
10.5.1.111PublisherCisco Prime LM DBStartedActivatedSun Mar 22 15:57:40 2015
10.5.1.111PublisherCisco Prime LM ServerStartedActivatedSun Mar 22 15:58:16 2015
10.5.1.111PublisherCisco RIS Data CollectorStartedActivatedSun Mar 22 15:58:05 2015
10.5.1.111PublisherCisco RTMT Reporter ServletStartedActivatedSun Mar 22 16:10:10 2015
10.5.1.111PublisherCisco Syslog AgentStartedActivatedSun Mar 22 15:57:47 2015
10.5.1.111PublisherCisco TomcatStartedActivatedSun Mar 22 15:57:41 2015
10.5.1.111PublisherCisco Tomcat Stats ServletStartedActivatedSun Mar 22 16:10:10 2015
10.5.1.111PublisherCisco Trace Collection ServiceStartedActivatedSun Mar 22 15:58:03 2015
10.5.1.111PublisherCisco Trace Collection ServletStartedActivatedSun Mar 22 16:10:10 2015
10.5.1.111PublisherConnection Access LayerStartedActivatedSun Mar 22 16:09:52 2015
10.5.1.111PublisherConnection AdministrationStartedActivatedSun Mar 22 16:10:10 2015
10.5.1.111PublisherConnection Branch Sync ServiceStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection CM Database Event ListenerStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection Conversation ManagerStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection DBStartedActivatedSun Mar 22 15:57:39 2015
10.5.1.111PublisherConnection DB Event PublisherStartedActivatedSun Mar 22 15:58:08 2015
10.5.1.111PublisherConnection Database ProxyStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection Diagnostic Portal ServiceStartedActivatedSun Mar 22 16:09:52 2015
10.5.1.111PublisherConnection Directory FeederStartedActivatedSun Mar 22 16:10:00 2015
10.5.1.111PublisherConnection Groupware Caching ServiceStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection HTTPS Directory FeederStartedActivatedSun Mar 22 16:03:00 2015
10.5.1.111PublisherConnection IMAP ServerStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection Inbox RSS FeedStartedActivatedSun Mar 22 16:10:00 2015
10.5.1.111PublisherConnection Integrated Mailbox ConfigurationStartedActivatedSun Mar 22 16:09:52 2015
10.5.1.111PublisherConnection JettyStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection License Manager ServerStartedActivatedSun Mar 22 15:58:11 2015
10.5.1.111PublisherConnection Mailbox SyncStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection Message Event ServiceStartedActivatedSun Mar 22 16:10:00 2015
10.5.1.111PublisherConnection Message Transfer AgentStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection MixerStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection NotifierStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection Personal Communication AssistantStartedActivatedSun Mar 22 16:09:52 2015
10.5.1.111PublisherConnection REST ServiceStartedActivatedSun Mar 22 16:10:00 2015
10.5.1.111PublisherConnection Realtime Monitoring APIsStartedActivatedSun Mar 22 16:09:52 2015
10.5.1.111PublisherConnection Reports Data HarvesterStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection SMTP ServerStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection SNMP AgentStartedActivatedSun Mar 22 15:58:10 2015
10.5.1.111PublisherConnection Server Role ManagerStartedActivatedSun Mar 22 15:58:09 2015
10.5.1.111PublisherConnection ServiceabilityStartedActivatedSun Mar 22 16:10:10 2015
10.5.1.111PublisherConnection SpeechView ProcessorStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection System AgentStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection Voice Mail Web ServiceStartedActivatedSun Mar 22 16:10:00 2015
10.5.1.111PublisherConnection Voice Recognition TransportStartedActivatedSun Mar 22 16:02:59 2015
10.5.1.111PublisherConnection Voice RecognizerStartedActivatedSun Mar 22 16:03:03 2015
10.5.1.111PublisherHost Resources AgentStartedActivatedSun Mar 22 15:57:44 2015
10.5.1.111PublisherMIB2 AgentStartedActivatedSun Mar 22 15:57:43 2015
10.5.1.111PublisherPlatform Administrative Web ServiceStartedActivatedSun Mar 22 16:10:21 2015
10.5.1.111PublisherSNMP Master AgentStartedActivatedSun Mar 22 15:57:42 2015
10.5.1.111PublisherSOAP -Log Collection APIsStartedActivatedSun Mar 22 15:57:56 2015
10.5.1.111PublisherSOAP -Performance Monitoring APIsStartedActivatedSun Mar 22 15:57:55 2015
10.5.1.111PublisherSOAP -Real-Time Service APIsStartedActivatedSun Mar 22 15:57:54 2015
10.5.1.111PublisherSystem Application AgentStartedActivatedSun Mar 22 15:57:45 2015
10.5.1.111PublisherCisco Prime LM Resource APIStoppedDeactivated< None >
10.5.1.111PublisherCisco Prime LM Resource Legacy APIStoppedDeactivated< None >
10.5.1.111PublisherCisco Serviceability ReporterStoppedDeactivated< None >
10.5.1.111PublisherConnection Digital Networking Replication AgentStoppedDeactivated< None >
10.5.1.111PublisherConnection Exchange Notification Web ServiceStoppedDeactivated< None >
10.5.1.111PublisherConnection File SyncerStoppedDeactivated< None >

12.4 Authentication Rules

For Connection users who are not linked to user data in an LDAP directory, this authentication rule applies both to voice mail passwords and to web passwords.

For Connection users who are linked to user data in an LDAP directory, this authentication rule applies only to voice mail passwords. Web authentication and failed logon attempts will be handled by the LDAP directory, not by Connection.

The following Authentication Rules are configured:

Authentication Rules
RuleParameters
Recommended Voice Mail Authentication Rule
Failed LogonNo Limit for Failed Logons
Reset Failed Logon Attempts Every1
Lockout Duration3
Minimum Duration Between Credential Changes4
Credential Expires AfterNever Expires
Expiration Warning Days15
Minimum Credential Length4
Stored Number of Previous Credentials0
Check for Trivial Passwords
Recommended Web Application Authentication Rule
Failed LogonNo Limit for Failed Logons
Reset Failed Logon Attempts Every3
Lockout Duration3
Minimum Duration Between Credential Changes5
Credential Expires AfterNever Expires
Expiration Warning Days3
Minimum Credential Length4
Stored Number of Previous Credentials0
Check for Trivial Passwords

12.5 Roles

Cisco Unity Connection offers levels of privileges for administrator accounts, set according to a list of predefined roles. Roles specify which tasks administrators can do. Before you add administrator accounts, select the roles that are assigned to each account. You can change which roles are assigned to the accounts at any time.

Connection comes with the following predefined roles. You cannot make changes to the permissions that are associated with each predefined role.

While you can assign roles to users with voice mailboxes, we do not recommend it except when allowing access to the Cisco Unity Greetings Administrator. As a best practice, make sure that administrators have two accounts: one without a voice mailbox for administering Connection and another with a voice mailbox that they can use to access their personal mailbox.

Roles
NameDetails
Audio Text Administrator
Roles
NameCreateViewUpdateDeleteExecute
Access General System Configuration Data - View Only
Manage Call Handlers, Call Handler Templates - View, Create, Update
Manage Call Routing Rules - View Only
Manage Directory Handlers - View, Create, Update
Manage Interview Handlers - View, Create, Update
Manage Restriction Tables - View Only
Manage System Schedules, Holidays - View Only
Web Service Access - View, Create, Update, Delete
Greeting Administrator
Roles
NameCreateViewUpdateDeleteExecute
Manage Greetings - View Only
Manage Greetings - View, Create, Update, Delete
Manage System Schedules, Holidays - View Only
Help Desk Administrator
Roles
NameCreateViewUpdateDeleteExecute
Access General System Configuration Data - View Only
Manage Administrative Roles, Privilege Assignment/Reassignment - View Only
Manage Call Handlers Belonging To Users Only - View Only
Manage Call Routing Rules - View Only
Manage Class Of Service - View Only
Manage Directory Handlers - View Only
Manage Interview Handlers - View Only
Manage Mailbox Databases - View Only
Manage Partitions and Search Spaces - View Only
Manage Restriction Tables - View Only
Manage System Distribution Lists - View Only
Manage System Schedules, Holidays - View Only
Manage User Account Security and Lockout Policies - View Only
Manage User Name Attributes - View Only
Manage User Templates - View Only
Manage Users - View Only
Reset User MWI
Reset User Passwords
Run Status Monitor
VPIM Credentials - View Only
Web Service Access - View, Create, Update, Delete
Technician
Roles
NameCreateViewUpdateDeleteExecute
Access General System Configuration Data - View Only
Manage Administrative Roles, Privilege Assignment/Reassignment - View Only
Manage Call Handlers Belonging To Users Only - View Only
Manage Call Handlers, Call Handler Templates - View Only
Manage Call Routing Rules - View Only
Manage Class Of Service - View Only
Manage Directory Handlers - View Only
Manage Interview Handlers - View Only
Manage LDAP Phone Number Transforms - View, Create, Update, Delete
Manage Mailbox Databases - View Only
Manage Partitions and Search Spaces - View, Create, Update, Delete
Manage Restriction Tables - View Only
Manage Server Roles - View Only
Manage Servers - Add/Delete Servers, Server Role Assignment/Reassignment,
Server Role Activation/Deactivation, Licensing
Manage System Administration Settings - View, Create, Update, Delete
Manage System Configuration Settings - View, Create, Update, Delete
Manage System Distribution Lists - View Only
Manage System Schedules, Holidays - View Only
Manage Telephony - View, Create, Update, Delete
Manage User Account Security and Lockout Policies - View Only
Manage User Name Attributes - View Only
Manage User Templates - View Only
Manage Users - View Only
Reset User MWI
Run Administration Tools
Run Audio, Diagnostic Tools
Run Serviceability Page
Run Status Monitor
Run System Reports
Run User, Mailbox Database Reports
VPIM Credentials - View, Create, Update, Delete
View Reports
Web Service Access - View, Create, Update, Delete
User Administrator
Roles
NameCreateViewUpdateDeleteExecute
Access General System Configuration Data - View Only
Manage Administrative Roles, Privilege Assignment/Reassignment - View Only
Manage Call Handlers Belonging To Users Only - View, Create, Update and De
lete
Manage Call Handlers, Call Handler Templates - View, Create, Update
Manage Call Routing Rules - View Only
Manage Class Of Service - View Only
Manage Directory Handlers - View Only
Manage Interview Handlers - View Only
Manage Mailbox Databases - View Only
Manage Partitions and Search Spaces - View, Create, Update, Delete
Manage Restriction Tables - View Only
Manage System Distribution Lists - View, Create, Update, Delete
Manage System Schedules, Holidays - View Only
Manage User Account Security and Lockout Policies - View Only
Manage User Name Attributes - View, Update
Manage User Templates - View Only
Manage Users - View, Create, Update, Delete
Manage Users In Bulk - View, Create, Update, Delete
Reset User MWI
Reset User Passwords
VPIM Credentials - View Only
Web Service Access - View, Create, Update, Delete
System Administrator
Roles
NameCreateViewUpdateDeleteExecute
Access General System Configuration Data - View Only
Delete User With Administrative Privileges
Manage Administrative Roles, Privilege Assignment/Reassignment - View, Cre
ate, Update, Delete
Manage Call Handlers, Call Handler Templates - View, Create, Update, Delete
Manage Call Routing Rules - View, Create, Update, Delete
Manage Class Of Service - View, Create, Update, Delete
Manage Directory Handlers - View, Create, Update, Delete
Manage Enterprise Passwords - Add/Delete/Modify passwords
Manage Greetings - View, Create, Update, Delete
Manage Interview Handlers - View, Create, Update, Delete
Manage LDAP Phone Number Transforms - View, Create, Update, Delete
Manage Mailbox Databases - View, Create, Update, Delete
Manage Partitions and Search Spaces - View, Create, Update, Delete
Manage Restriction Tables - View, Create, Update, Delete
Manage Server Roles - View, Create, Update, Delete
Manage Servers - Add/Delete Servers, Server Role Assignment/Reassignment,
Server Role Activation/Deactivation, Licensing
Manage System Administration Settings - View, Create, Update, Delete
Manage System Configuration Settings - View, Create, Update, Delete
Manage System Distribution Lists - View, Create, Update, Delete
Manage System Schedules, Holidays - View, Create, Update, Delete
Manage Telephony - View, Create, Update, Delete
Manage User Account Security and Lockout Policies - View, Create, Update,
Delete
Manage User Name Attributes - View, Update
Manage User Templates - View, Create, Update, Delete
Manage Users - View, Create, Update, Delete
Manage Users In Bulk - View, Create, Update, Delete
Reset Administrator Passwords
Reset User MWI
Reset User Passwords
Run Administration Tools
Run Audio, Diagnostic Tools
Run Serviceability Page
Run Status Monitor
Run System Reports
Run User, Mailbox Database Reports
SQL Server Credential - View, Update
VPIM Credentials - View, Create, Update, Delete
View Reports
Web Service Access - View, Create, Update, Delete
Remote Administrator
Roles
NameCreateViewUpdateDeleteExecute
Access to All Messages via Messaging APIs
Access to Message Event Service
Database Proxy Access - View, Create, Update, Delete
Mailbox Access Delegate Account
Roles
NameCreateViewUpdateDeleteExecute
Access to All Messages via Messaging APIs
Access to Message Event Service
Audit Administrator
Roles
NameCreateViewUpdateDeleteExecute
Manage Audit Settings and View or Delete Audit Logs
Tenant Administrator
Roles
NameCreateViewUpdateDeleteExecute
Access General System Configuration Data - View Only
Manage Administrative Roles, Privilege Assignment/Reassignment - View Only
Manage Class Of Service - View, Create, Update, Delete
Manage Directory Handlers - View, Create, Update, Delete
Manage Greetings - View, Create, Update, Delete
Manage Interview Handlers - View, Create, Update, Delete
Manage Mailbox Databases - View Only
Manage Partitions and Search Spaces - View Only
Manage System Distribution Lists - View, Create, Update, Delete
Manage System Schedules, Holidays - View, Create, Update, Delete
Manage Telephony - View Only
Manage Tenant Call Handlers, Call Handler Templates - View, Create, Update
, Delete
Manage Tenant User Alternate Extension - View, Create, Update, Delete
Manage Tenant User MWI - View, Create, Update, Delete
Manage Tenant User Notification Device - View, Create, Update, Delete
Manage Tenant Users - View, Update
Manage User Templates - View, Create, Update, Delete
Run Administration Tools

12.6 Restriction Tables

Restriction tables allow you to control which phone numbers users and administrators can use for:

For example, you can specify that users have calls transferred only to internal extensions or that faxes are delivered only to local phone numbers. Restriction tables are applied regardless of how a user or administrator accesses Cisco Unity Connection. They do not affect the phone numbers that users can dial when they are not logged on to Connection.

Each class of service specifies for its members a restriction table for call transfers, one for message notification, and one for fax deliveries. The restriction table can be the same for all three, or different for each. Because users without mailboxes (typically, administrators) are not assigned to a class of service, Connection applies the default restriction tables (default transfer, default outdial, or default fax) to actions taken by these types of users, including actions taken on behalf of other users.

The following Restriction Tables are configured:

Restriction Tables
Namemin/max DigitsDetails
Default Transfer
(S)
1 / 40
Restriction Patterns
OrderBlockedPattern
0+*
19+*
291???????*
39011???????*
49???????????*
5900
6*
Default Outdial
(S)
1 / 40
Restriction Patterns
OrderBlockedPattern
0+*
19+*
291???????*
39011???????*
49???????????*
5900
6*
Default Fax
(S)
1 / 40
Restriction Patterns
OrderBlockedPattern
0+*
19+*
291???????*
39011???????*
49???????????*
5900
6*
Default System Transfer
(S)
1 / 40
Restriction Patterns
OrderBlockedPattern
0+*
19+*
291???????*
39011???????*
49???????????*
5900
6*
User-Defined and Automatically-Added Alternate Extensions
(S)
1 / 40
Restriction Patterns
OrderBlockedPattern
0+*
19+*
291???????*
39011???????*
49???????????*
5900
6*
New Restriction11 / 30
Restriction Patterns
OrderBlockedPattern
0*

12.7 Licenses

This information shows the status of licensed features for the Connection server. For features that are licensed for a number of seats, the report displays the number of used and unused seats.

The following table defines the license parameters for Cisco Unity Connection features:

License Parameter Feature Description
LicAdvancedUserMax TTS and ASR (advanced) users Sets the maximum number of users who can use voice recognition.
LicIMAPSubscribersMax Users with IMAP access to voice messages Sets the maximum number of users who can use a third-party IMAP client to access voice messages.
LicMaxMsgRecLenIsLicensed Voice message recordings longer than 30 seconds allowed Depending on whether the parameter is present in any of the installed license files, determines the maximum length of recorded messages:
If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), the maximum message length is 30 seconds regardless of the settings in Cisco Unity Connection Administration.
LicRealspeakSessionsMax Text to Speech sessions Sets the maximum number of simultaneous Text to Speech (TTS) sessions allowed on the Cisco Unity Connection server.
LicRegionIsUnrestricted U.S. English usage and personal call routing rules allowed Depending on whether the parameter is present in any of the installed license files, determines whether the English-United States language and personal call transfer rules are allowed:
If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), the English-United States language and personal call transfer rules are not allowed.
If the parameter is present in any of the installed license files (the License Usage report shows a value of "Yes"), the English-United States language and personal call transfer rules are allowed.
LicServerBackend (not used) This parameter may be present in a license file but does not affect the Cisco Unity Connection server.
LicServerVoiceRec (not used) This parameter may be present in a license file but does not affect the Cisco Unity Connection server.
LicSubscribersMax Users with voice mailboxes Sets the maximum number of voice messaging users allowed in Cisco Unity Connection.
LicUCxnUpgrades License files from previous releases allowed Depending on whether the parameter is present in any of the installed license files, determines whether Cisco Unity Connection will use license files from an earlier version of Connection:

If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), license files from an earlier version of Connection cannot be used.

If the parameter is present in any of the installed license files (the License Usage report shows a value of "Yes"), license files from an earlier version of Connection can be used.

LicUnityVoiceRecSessionsMax Voice recognition sessions Sets the maximum number of simultaneous voice recognition sessions (or ports) allowed on the Cisco Unity Connection server.
LicVMISubscribersMax Cisco Unity Inbox users Sets the maximum number of users who can be enabled to access the Cisco Unity Inbox. There is no restriction on the number of users who can access the Cisco Unity Inbox at one time.
LicVoicePortsMax Voice ports Sets the maximum number of Cisco Unity Connection voice messaging ports that can be installed on the Connection server.
LicVPIMIsLicensed VPIM Networking delivery locations allowed Depending on whether the parameter is present in any of the installed license files, determines whether VPIM Networking is allowed:
If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), VPIM Networking is not allowed.
If the parameter is present in any of the installed license files (the License Usage report shows a value of "Yes"), VPIM Networking is allowed.

The following licenses are available:

License Count
ServerLicensed Seats For:Feature NameLimitCluster LimitUsedUnused
cuc1052Users with IMAP or Single Inbox access to voice messagesLicIMAPSubscribersMax101022
cuc1052Cisco Unity Inbox usersLicVMISubscribersMax101022
cuc1052TTS and ASR (advanced) usersLicAdvancedUserMax101011
cuc1052Voice portsLicVoicePortsMax24222
cuc1052Text-to-speech sessionsLicRealspeakSessionsMax22 0
cuc1052Voice-recognition sessionsLicUnityVoiceRecSessionsMax22 0
cuc1052Users with voice mailboxesLicSubscribersMax101077
cuc1052Voice message recordings longer than 30 seconds allowedLicMaxMsgRecLenIsLicensed11 0
cuc1052SRSV CUCE UsersLicSrsvCuceSubscribersMax101000
cuc1052US English usage and personal call routing rules allowedLicRegionIsUnrestricted1122
cuc1052VPIM Networking delivery locations allowedLicVPIMIsLicensed1100
cuc1052License files from previous releases allowedLicUCxnUpgrades00 0
cuc1052SpeechView Standard usersLicSTTSubscribersMax0011
cuc1052ViewMail for Notes feature allowedLicVMNIsLicensed00 0
cuc1052SpeechView Professional usersLicSTTProSubscribersMax0000

12.8 License Files

License files, which enable the features purchased by the customer, are required for configuring a new Cisco Unity Connection system and for adding or changing licensed features.

Multiple license files can be installed on a Cisco Unity Connection server. Each installed license file may enable one or more features. All of the installed license files combined enable the features that the customer wants.

Each license file (except for the demonstration license file) is registered to the MAC address of the network interface card (NIC) on the Cisco Unity Connection server.

< No records found >

12.9 Schedules

Schedules (and associated sets of holidays) are one of the variables that Cisco Unity Connection uses to manage calls: call handler transfer rules can be varied based on a schedule and schedules can be applied to routing rules to change call routing patterns for different time periods. Schedules also affect when some user and call handler greetings play.

Connection offers two predefined schedules: All Hours, and Weekdays, both of which can be modified. (By default, the Weekdays schedule is configured to observe standard hours from 8 a.m. through 5 p.m. Monday through Friday, and to observe the predefined Holidays schedule, which does not contain any dates or times.)

For each schedule that you create or modify, you can identify multiple ranges of hours and days that make up the standard and closed hours, and associate a holiday schedule that defines specific holiday dates and times:

Schedules
NameDetails
All Hours
NameStart TimeEnd TimeDays Active
All hoursAll hoursEnd Of DaySu M Tu W Th F Sa
NewSchedule1
NameStart TimeEnd TimeDays Active
AAAA02:20 PM09:00 PMTh F
Morningsw08:00 AM12:30 PM 
Sched108:00 PMEnd Of DaySu M Tu W Th F Sa
Voice Recognition Update Schedule
NameStart TimeEnd TimeDays Active
All hoursAll hoursEnd Of DaySu M Tu W Th F Sa
Weekdays
NameStart TimeEnd TimeDays Active
All hours08:00 AM05:00 PMM Tu W Th F

12.10 Holiday Schedules

When a Holiday setting is in effect, Cisco Unity Connection plays holiday greetings (if enabled) and observes closed hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.

Holidays
NameDetails
Holidays
Holiday NameStart DateEnd DateStart TimeEnd Time
New Year18/03/201518/03/201504:00 PMEnd Of Day

12.11 Global Nicknames

The Global Nickname list is a comprehensive list of common nicknames that Cisco Unity Connection considers when a caller uses voice recognition to place a call or to address messages. For example, Connection considers "Bill," "Billy," and "Will" to be nicknames for the name "William."

If a user has an uncommon name or if others know the user by a different name (for example, a maiden name) consider adding these alternate names for the user. Alternate names improve the likelihood of Connection placing a call when callers ask for the user by name. You can add and remove nicknames from this list by using Cisco Unity Connection Administration.

The following nicknames are configured:

Global Nicknames
NameNicknames
ABELabe abel
ABIGAILabbie abigail gail
ABRAHAMabe abraham abram
ADELAaddie adela della
ADELAIDEaddie adela adelaide della
ADELINEada addie adela adeline della
ADOLPHadolph dolph
ADOLPHUSadolph adolphus dolph
ADRIENNEaddie adrienne
AGATHAagatha aggie
AGNESaggie agnes
ALANal alan
ALBERTal albert bert
ALBERTAalberta allie bertie
ALECal alec alex
ALEXal alex
ALEXAalex alexa
ALEXANDERal alex alexander alexi sandy
ALEXANDRAalex alexa alexandra sandra sandy sondra
ALEXIal alex alexi
ALEXISalex alexa alexis
ALFREDal alf alfred fred freddie
ALFREDAalfreda alfy frieda
ALISTAIRal alistair
ALLANal allan
ALLENal allen
ALLISONallie allison
ALVINal alvin
AMANDAamanda manda mandy
AMELIAamelia amy mel melia
ANDREAandi andrea
ANDREWandrew andy drew
ANGELAangela angie
ANGELICAangelica angie
ANGELINAangelina angeline angie
ANNAann anna
ANNETTEann anna annette nettie
ANTHONYanthony tony
ANTOINETTEantoinette toni
ARCHIBALDarchibald archie
ARIELLEarie arielle
ARNOLDarnie arnold
ARTHURart arthur artie
ASHLEYash ashley
AUGUSTAaugie augusta
AUGUSTINEaugie augustine
BARBARAbarb barbara barbie
BARTELbart bartel
BARTHOLOMEWbart bartel barth bartholomew
BEATRICEbea beatrice
BECCAbecca becky
BELINDAbelinda linda
BENEDICTben benedict benny
BENJAMINben benjamin benjy benny
BENNETTben bennett benny
BENNYben benny
BERNADETTEbernadette bernie
BERNARDbern bernard bernie
BERTHAbertha bertie
BERTRANDbert bertrand
BESSIEbess bessie
BETHANYbeth bethany
BETSYbess bessie betsy
BETTYbett betty
BEVERLYbev beverly
BILLIEbill billie
BILLYbill billy
BOBBYbob bobby
BRADFORDbrad bradford
BRADLEYbrad bradley
CALVINcal calvin
CAMERONcam cameron
CAMILLAcami camilla millie
CAMILLEcami camille millie
CANDACEcandace candy
CARLTONcarl carlton
CAROLINAcarol carolina carrie lynn
CAROLINEcarol caroline carrie lynn
CAROLYNcarol carolyn lynn
CASSANDRAcass cassandra cassie sandra
CASSIEcass cassie
CATHERINEcat cath catherine cathy
CATHLEENcat cath cathleen cathy
CATHYcat cath cathy
CECELIAcecelia celia
CELESTINEcel celestine
CHARLEScharles charlie chuck
CHARLIEcharlie chuck
CHARLOTTEcharlotte lottie
CHERYLcheri cheryl
CHESTERchester chet
CHRISTIANchris christian
CHRISTINAchris christina christy crissy tina
CHRISTINEchris christine christy crissy
CHRISTOPHERchris christopher
CHRISTYchris christy
CINDYcindy cyn
CLARAclaire clara
CLARICEclaire clarice
CLARISSAclaire clarissa
CLEMENTclem clement clemmy
CLIFFORDcliff clifford ford
CLIFTONcliff clifton
CONNIEcon connie
CONRADcon connie conrad
CONSTANCEcon connie constance
CORDELIAcordelia delia
CORNELIUScornelius neil
CORRINNEcorrinne cory
COURTNEYcourt courtney
CURTIScurt curtis
CYNTHIAcindy cyn cynthia
CYNTHIAcindy cyn cynthia
DANIELdan daniel danny
DANNYdan danny
DAPHIEdaph daphie
DAPHNEdaph daphie daphne
DAVIDdave davey david
DAVISdave davey davis
DEBBIEdeb debbie
DEBORAHdeb debbie deborah
DEBRAdeb debbie debra
DEIDREdee deedee deidre
DELBERTbert del delbert
DENNISdennis denny
DESMONDdes desmond
DIANAdi diana
DIANEdi diane
DILBERTbert dil dilbert
DOMINICdom dominic
DONALDdon donald donnie
DOROTHEAdee dolly dora dorothea dot dotty
DOROTHYdee dolly dora dorothy dot dotty
DOUGLASdoug douggie douglas
EBENEZEReb eben ebenezer
EDDIEed eddie
EDMUNDed eddie edmund ned ted
EDWARDed eddie edward ned ted teddy
EDWINed eddie edwin ned
ELAINEelaine ella ellen
ELEANOReleanor ella ellen nora
ELIASeli elias
ELIJAHeli elijah
ELISHAelisha elli
ELIZAeliza elizabeth liz liza
ELIZABETHbess bessie beth betsy betty eliza elizabeth liz liza
ELOISEeloise lois louise
EMANUELemanuel manny manuel
EMELINEemeline emily emmy millie
EMILYemily emmy millie
EMMAemm emma emmie
ERICeric rick ricky
ERNESTernest ernie
EUGENEeugene gene
EUSTACIAeustacia stacia stacy
EVELINAeva eve evelina
EVELYNeva eve evelyn
EZEKIELez ezekiel zeke
FAITHfaith faye
FERDINANDferdie ferdinand
FLORAflo flora
FLORENCEflo flora florence florrie flossie
FRANCESfan fanny fran frances frankie
FRANCINEfan fanny fran francine frankie
FRANCISfran francis frank frankie
FRANCOfran franco frank frankie
FRANKfran frank frankie
FRANKLINfran frank frankie franklin frannie
FRANNIEfran frannie
FRANZfran frankie franz
FREDDIEfred freddie frederick fritz
FREDERICAfreda freddie frederica
FREDERICKfred freddie frederick
GABRIELgabe gabriel
GABRIELLAella gabbie gabriella
GABRIELLEella gabbie gabrielle
GEOFFREYgeoff geoffrey
GERALDgerald geraldine gerry
GERALDINEdina geraldine gerry
GERARDgerard gerry
GERTIEgert gertie
GERTRUDEgert gertie gertrude trudy
GILLIANgillian jill
GILLIGANgil gilligan
GINGERginger ginny
GRACENAgrace gracena
GRACIEgrace gracie
GREGORYgreg gregory
GWENDOLINEgwen gwendoline wendy
GWENDOLYNgwen gwendolyn wendy
GWENERVEREgwen gwenervere
HAROLDhal harold harry
HARRISONharrison harry
HELENhelen nell nellie
HENRYhal hank harry henry
HERBERTbert herb herbert
HOLLICEhollice holly
HOWARDhoward howie
HUBERTbert hubert hugh
HUGOhugh hugo
ISAACike isaac
ISABELLAbella belle isabella issy
ISABELLEbella belle isabelle issy
ISADORAdora isadora issy
JACOBjacob jake
JACQUELINEjackie jacqueline
JAMESjames jamie jim jimmy
JAMIEjamie jim jimmy
JANEjane janie
JANELLEjan janelle
JANETjan janet
JANETjan janet
JANICEjan janice
JEANETTEjanet jean jeanette
JEFFERSONjeff jefferson
JEFFREYjeff jeffrey
JENNIFERjen jennifer jenny
JENNYjen jenny
JEREMIAHjeremiah jerry
JEREMYjeremy jerry
JEROMEjerome jerry
JESSICAjess jessica jessie
JESSIEjess jessie
JOANjoan joni
JOANNAjo joan joanna jody joni
JOANNEjo joanne joey
JOHNjack john johnny
JONATHANjack john johnny jonathan nat nate nathan
JOSEPHjoe joey joseph
JOSEPHINEjoey josephine
JOSHUAjosh joshua
JOYCEjoy joyce
JUDITHjudith judy
JULIETTEjulia julie juliette
JULIUSjules julius
KATEkate katie kay
KATHERINEkate katherine kathy katie kay
KATHLEENkate kathleen kathy katie kay
KATHYkate kath kathy katie kay
KATIEkate katie kay
KATRINAkate katie katrina
KENNETHken kenneth kenny
KENNYken kenny
KEVINkev kevin
KIMBERLYkim kimberly
KRISSYkris krissy
KRISTENkris krissy kristen kristy
KRISTINAkris krissy kristin kristina kristy tina
KRISTINEkris krissy kristine kristy
KRISTYkris krissy kristy
LARRYlarry lars
LAVERNElaverne verna
LAWRENCElarry lars laurie lawrence
LENNYlen lenny
LEONleo leon
LEONARDlen lenny leo leon leonard
LEONARDOlen lenny leo leon leonardo
LEROYlee leroy roy
LESLEYles lesley
LESTERles lester
LESTERles lester
LEWISlewis lou louie
LILLIANlil lillian lilly
LILLYlil lilly
LINDAlinda lindy
LISAlisa liz
LIVIAliv livia
LIZAliz liza
LOUIElou louie
LOUISEeloise lois lou louise lulu
LUCASlucas luke
LUCIAlucia lucy
LUCILLElucille lucy
LUCINDAcindy lucinda
LYDIAliddy lydia
LYNNETTElynn lynnette
MADELINElena maddy madeline maggie
MALCOLMmac malcolm
MANUELmanny manuel
MARCIAmarcia marcie
MARCUSmarc marcus
MARGARETmargaret marge margie meg meggie
MARGOmargie margo
MARIAmaria marie mary
MARIAHmaria mariah marie mary
MARIANmarian mary
MARJORIEmarje marjorie
MARTINmartin marty
MARVINmarv marvin
MATILDAmatilda matty tilda tilly
MATTHEWmatt matthew
MAUREENmaureen mo
MAURICEmaurice maury
MAXINEmax maxine
MEGANmeg megan meggie
MELANIEmel melanie
MELINDAlinda lindy mel melinda
MELISSAlissa mel melissa milly missy
MELVINmel melvin
MERVINmerv mervin
MICHAELmichael mike
MICHELLEmichelle shelly
MICKEYmick mickey
MILDREDmildred millie
MILLICENTmillicent millie
MIRANDAmandy mira miranda randy
MITCHELLmitch mitchell
MONTGOMERYgum montgomery monty
MORTIMERmort mortimer
NATALIAnat natalia
NATALIEnat natalie nettie
NATASHAnatasha tash tasha
NATEnat nate
NATHANnat nate nathan
NATHANIELnat nate nathan nathaniel
NELLIEnell nellie
NELSONnels nelson
NICHOLASnicholas nick nicki
NICOLAnicki nicola
NICOLEnicki nicole
NORBERTbert norbert
NORMANnorm norman
OLIVEliv olive
OLIVERoliver ollie
OLIVIAliv livia olivia
PAMELApam pamela
PATRICIApat patricia patsy patti tricia
PATRICKpaddy pat patrick
PATSYpat patsy patti
PATTIpat patti
PAULINApaula paulina
PAULINEpaula pauline
PEGGYpeg peggy
PENELOPEpenelope penny
PERCYperce percy
PETERpete peter
PHILIPphil philip
PRISCILLAcilla priscilla
RAMONAmona ramona
RANDALrandal randy
RANDOLPHdolph randolph randy
RAPHAELralph raphael
RAPHAELralph raphael
RAYMONDray raymond
REBECCAbecca becky rebecca
REGGIEreg reggie
REGINALDreg reggie reginald
REYNOLDreg reggie reynold
RICHARDdick rich richard richie rick ricky
ROBERTbob bobby rob robbie robert
ROBERTAbertie bobby roberta
ROBERTObob bobby rob roberto
ROBINrob robin
RODERICKrod roderick
RODNEYrod rodney
ROGERrog roger
RONALDron ronald ronnie
ROSALIEros rosalie rose rosie
ROSALINDros rosalind rose rosie
ROSEMARYros rose rosemary rosie
ROSIEros rosie
ROXANNErox roxanne roxie
ROYSTONroy royston
RUDOLPHdolph rolf rudolph rudy
RUSSELLruss russell
SALLYsal sally
SALMONsal salmon sol
SAMPSONsam sammy sampson
SAMUELsam sammy samuel
SANDRAsandra sandy
SCOTTscott scotty
SHIRLEYshirl shirley
SIDNEYsid sidney
SIMONsim simon
SOLOMONsal sol solly solomon
SONDRAsandy sondra
STANLEYstan stanley
STEPHENstephen steve
STEWARTstewart stu
SULLIVANsullivan sully
SUSANsue susan susie
SUSIEsue susie
SYLVESTERsly sylvester vestor
TAMARAtam tamara tammy
TAMMYtam tammy
TERRENCEterrence terry
THEODOREted teddy theo theodore
THOMASthomas tom tommy
TIMOTHYtim timmy timothy
TOBIAStobias toby
TYLERty tyler
TYRONEty tyrone
TYSONty tyson
VALERIEval valerie
VANESSAnessa vanessa
VERNONvern vernie vernon
VERONICAronna ronnie veronica vonnie
VICTORvic victor
VICTORIAvicki victoria
VINCEvin vince vinny
VINCENTvin vince vincent vinny
VIRGINIAginny virginia
VIVIANviv vivian
WALLACEwallace wally
WALTERwally walt walter
WILFREDwilf wilfred willy
WILLIAMbill billy will william willy
WILLISwill willis willy
WOODROWwoodrow woody
ZACHARIAHzach zachariah
ZACHARIASzach zacharias
ZACHARYzach zachary

12.12 Subject Line Formats

Message subject lines are visible when users view and listen to messages in the Cisco Unity Inbox, an IMAP client, an RSS client, or any other visual client that displays the message subject. Subject lines are not presented to users when they listen to voice messages by phone. You can configure both the wording and the information that is included in the subject line of voice messages, including localizing the subject line according to the language of the recipient.

The subject lines of the following message types can be defined:

Subject lines for call handler messages use the definition of outside caller messages or user to user messages, depending on whether the call handler message is from an outside caller or a user.

Subject Line Formats
Language
LanguageEnglish (United States)
Subject Line Formats
Outside Caller Messages%D% %U% %P% Message from %NAME% (%CALLERID%)
User to User Messages%D% %U% %P% Message from %NAME% (%EXTENSION%)
Interview Handler Messages%D% %U% %P% Interview Handler Message from %NAME% (%CALLERID%)
Live Record MessagesLive record message
Parameter Definitions
%CALLERID% (When Unknown)Unknown caller ID
%CALLEDID% (When Unknown)Unknown called ID
%NAME% (When Unknown)Unknown sender
%EXTENSION% (When Unknown)Unknown extension
%U%Urgent1
%P%Private1221
%S%Secure1
%D%Dispatch1

12.13 Attachment Descriptions

When Cisco Unity Connection is integrated with a third-party message store, Connection uses Text to Speech (TTS) to describe message attachments for users who check their messages on the phone. For example, an attachment with the extension .jpg is described as 'an image.'

The following TTS description(s) for message attachments are configured:

Attachment Descriptions
ExtensionDescription
.doca document
.docxa document
.gzan archive
.jpegan image
.jpgan image
.pdfa document
.txta text part
.wavan audio part
.xlsa spreadsheet
.zipan archive

12.14 Enterprise Parameters

Enterprise parameters for Cisco Unity Connection provide default settings that apply to all services in Cisco Unified Serviceability.

The following list contains all Enterprise Parameters:

Enterprise Parameters
ParameterValue
MaxUsers160000
MaxPhones80000
MaxServers30
thirdpartyclient_redirecturi 
oauthTokenExpiryTimer60
RoutePlanReportMaxIndex1500000
DSCPValueNone
neverStartCallWithVideo
CallTraceLogFileSize2
MaxCallTraceLogFiles2000
EnableCallTraceLog1
EnableMgcpTraceLog0
logicalPartitioningDefaultFilter 
logicalPartitioningDefaultPolicy2
defaultGeolocation00000000-1111-0000-0000-000000000000
isCustomLogicalPartitioningApplied
isLogicalPartitioningEnabled
GRTSocketReadTimeout60
GRTSocketConnectTimeout10
RemoteSyslogSeverity3
RemoteSyslogServerName5 
RemoteSyslogServerName4 
RemoteSyslogServerName3 
RemoteSyslogServerName2 
RemoteSyslogServerName 
ReplyMulticastEchoRequest0
AcceptRedirectMessages0
AllowDuplicateAddressDetection1
AllowAutoConfigurationForPhones1
IPAddressingModePrefControl0
IPAddressingModePrefMedia0
EnableIPV6
UserMustChangeCredentialBehavior 
UnsupportedPickup 
TLSResumptionTimer3600
TLSHandshakeTimer60
DoSProtectionFlag
ClusterName 
OrganizationDomain 
IAQInstalledFlag
AAInstalledFlag
ClientPortNumber8889
ServerPortNumber8888
userAssignmentMode0
restrictNonSuperUser
restrictOnUserGroupOverlap1
FileCloseThreadQueueWatermark120
FileCloseThreadFlag
AllowedCdrGetFileListQueriesPerMinute20
AllowedCdrGetFileQueriesPerMinute10
MaximumPerfmonCountersPerSession100
PerfmonQueueLimit100
AllowedRisQueriesPerMinute15
AllowedPerfmonQueriesPerMinute50
CCMPDSessionTimeout86400
NumberofDigitstoMatch4
UserSearchLimit64
EnableAllUserSearch
SecureServicesURL 
SecureMessagesURL 
SecureInformationURL 
SecureIdleURL 
SecureDirectoryURL 
SecureAuthenticationURL 
URLServices 
URLProxy 
URLMessages 
URLInformation 
URLIdleTime0
URLIdle 
URLDirectories 
URLAuthentication 
RollBackToPreGrayback
CertificateValidityCheckFrequency24
CertificateValidityCheck0
SRTPCipherSelection1
TLSCipherPreference1
CacheControl
CAPFOperationDuration10
CAPFPhonePort3804
LBMSecurityMode0
ClusterSecurityMode0
ConfidentialAccessLevelFailureMessageTextCAL MISMATCH
ConfidentialAccessLevelWarningMessageText 
ConfidentialAccessLevelValueForWarning0
ConfidentialAccessLevelEnforcementLevel0
ConfidentialAccessLevelPolicyF
UseStandardVMHandlingForPrecedenceCalls
PrecedenceAlternatePartyTimeout30
MLPPPreemptionSettingDisabled
MLPPIndicationStatusOff
MLPPDomainIdentifierc80cafe0-af65-43d6-a1f1-225ad998bd26
DefaultUserLocale1
DefaultNetworkLocale64
CDRFlatFileInterval1
EndUserDirectoryURIPartitionAlias 
CCMUserShowDownload
CCMUserShowVideoConferencingScheduler1
CCMUserShowConferencingScheduler
CCMUserShowVoicemailIVROption
CCMUserShowCallForward1
CCMUserShowChangePin
CCMUserShowChangePassword
CCMUserShowPhoneLocale
CCMUserShowCalendarPreference
CCMUserShowDirectory
CCMUserShowMobilityFeatures
CCMUserShowOnlineGuide
CCMUserShowLineTextSettings
CCMUserShowPersonalAddressBook
CCMUserShowHistorySettings
CCMUserShowMessageWaitingLampPolicy
CCMUserShowRingSettings
CCMUserShowIPPhoneServicesSettings
CCMUserShowSpeedDialSettings
CCMUserOptionsPortalDefaultServer 
AutoSelectDNOnAnyPartition0
CCMAdminEnableDependencyRecords
CCMAdminMaxItemsInLookup1000
CCMAdminMaxItemsInList250
URILookupPolicy0
IMSInterOperatorIdIMS Inter Operator Identification
WifiHotspotProfile 
FeatureControlPolicy 
PhoneServiceDisplay0
PhonePersonalization0
AdvertiseG722Codec1
BLFForCallLists0
AutoRegistrationLegacyMode
AutoRegistrationPhoneProtocol0
ConnectionMonitorDuration120
DSCPForCm2Dvce96
DSCPForSCCPPhoneConfig96
DSCPForSCCPPhoneServices0
EnableTraceCompression0
MaxNumberDeviceLevelTrace12
ClusterIDStandAloneCluster

12.15 Service Parameters

Service parameters for Cisco Unity Connection allow you to configure different services in Cisco Unified Serviceability.

The following list contains all Service Parameters:

Service Parameters
ServerServiceParameterValue
CUC1052Cisco Database Layer MonitorMaximumInactivePeriod0
CUC1052Cisco Database Layer MonitorReplicationMonitorTimeout1800
CUC1052Cisco Database Layer MonitorValidateServiceURL
CUC1052Cisco Database Layer MonitorCheckForNamespaceInTag
CUC1052Cisco Database Layer MonitorEnableAXLEncodingInfo
CUC1052Cisco Database Layer MonitorMaintenanceTaskTrace0
CUC1052Cisco Database Layer MonitorSPLAppTraceLevel1
CUC1052Cisco Database Layer MonitorSPLTrace1
CUC1052Cisco Database Layer MonitorValidNamespace
CUC1052Cisco Database Layer MonitorAxlChangeNotificationQueueSize20000
CUC1052Cisco Database Layer MonitorAxlChangeNotification1
CUC1052Cisco Database Layer MonitorMaxAXLWritesPerMinute50
CUC1052Cisco Database Layer MonitorTableOutOfSync0
CUC1052Cisco Database Layer MonitorCDRPurgeWindow2
CUC1052Cisco Database Layer MonitorCDRPurgeTime00:00
CUC1052Cisco Database Layer MonitorDeviceNameValidationEnabled
CUC1052Cisco RIS Data CollectorRisSystemAccessMaxProcessesThreads2500
CUC1052Cisco RIS Data CollectorRisTLCSFTPKeepaliveDelay5000
CUC1052Cisco RIS Data CollectorRisTLCThrottlePollRate250
CUC1052Cisco RIS Data CollectorRisTLCCPUThrottleLimit80
CUC1052Cisco RIS Data CollectorRisTLCIOThrottleLimit10
CUC1052Cisco RIS Data CollectorRisTLCThrottleEnable
CUC1052Cisco RIS Data CollectorRisMaxNumUnusedCTIRecords3000
CUC1052Cisco RIS Data CollectorRisUnusedCTIDeviceStorePeriod1
CUC1052Cisco RIS Data CollectorRisUnusedCMDeviceStorePeriod3
CUC1052Cisco RIS Data CollectorRisCleanupTimeOftheDay22:00
CUC1052Cisco RIS Data CollectorRisClientTimeout30
CUC1052Cisco RIS Data CollectorRisClientTcpPort2556
CUC1052Cisco RIS Data CollectorRisClusterTcpPort2555
CUC1052Cisco Directory Number Alias SyncMaxRecordsPerContextSync1000
CUC1052Cisco Directory Number Alias SyncTimeoutForLDAPContextSync60
CUC1052Cisco Directory Number Alias SyncPUTFailCount0
CUC1052Cisco Directory Number Alias SyncThresholdForErrorsSync5
CUC1052Cisco Directory Number Alias SyncErrorCheckEnabledSync
CUC1052Cisco Directory Number Alias SyncAllowedKeepAliveRetryCountSync0
CUC1052Cisco Directory Number Alias SyncAllowedLDAPRetryCountSync2
CUC1052Cisco Directory Number Alias SyncTimeOutThresholdIntervalForLDAPRetrySync4444
CUC1052Cisco Directory Number Alias SyncTimeOutThresholdIntervalSync1000
CUC1052Cisco Directory Number Alias SyncUpdateSleepInterval1
CUC1052Cisco Directory Number Alias SyncRecordSizeForUpdate100
CUC1052Cisco Directory Number Alias SyncProcessuserThreadSleepInterval1
CUC1052Cisco Serviceability ReporterRTMTReportDeletionAge7
CUC1052Cisco Serviceability ReporterRTMTReportGenerationTime30
CUC1052Cisco Serviceability ReporterRTMTReporterNode 
CUC1052Cisco AMC ServiceLoggerEnabled
CUC1052Cisco AMC ServiceAlertMgrEnabled
CUC1052Cisco AMC ServiceRMIObjectPort1090
CUC1052Cisco AMC ServiceRMIRegistryPort1099
CUC1052Cisco AMC ServiceAmcLinkServiceSyncUpPeriod60
CUC1052Cisco AMC ServiceAmcCollectionPollingRate30
CUC1052Cisco AMC ServiceAmcCollectionEnabled
CUC1052Cisco AMC ServiceFailoverCollector 
CUC1052Cisco AMC ServicePrimaryCollector796119c0-4137-406f-a1d5-4926b10fa334
CUC1052Cisco DirSyncDelayedSyncStart5
CUC1052Cisco DirSyncLDAPConnectionTimeout5
CUC1052Cisco DirSyncRetryDelayOnFailureHostList25
CUC1052Cisco DirSyncRetryDelayOnFailureHost5
CUC1052Cisco DirSyncMaxNumberOfHost3
CUC1052Cisco DirSyncMaxNumberOfAgreements15

12.16 Fax Server

Cisco Unity Connection can integrate with the Cisco Fax Server so that users can do the following while on the phone or while using the Cisco Unity Inbox:

Inbound faxes are sent to the fax extension for the user. The Cisco Fax Server uses its email gateway to route the fax through SMTP to the user mailbox on the Connection server. The Text to Speech (TTS) feature cannot read faxes.

Outgoing Fax Server
Enabled
Fax Server NameFax Server
SMTP AddressChangeThis@Example.Com
IP Address
Use SMTP Smart Host

12.17 LDAP

If you are using a supported LDAP directory for your corporate directory, Cisco Unity Connection gives you the option to synchronize a small subset of user data in the Connection database with user data in the LDAP directory. In addition, if you configure directory synchronization, you can have Connection authenticate user access to Connection web applications against Active Directory credentials. You can also configure Connection to periodically resynchronize Connection user data with user data in the LDAP directory.

Connection LDAP directory support does not require directory schema extensions, and access to the directory is read-only.

Connection also supports standalone users and users imported from Cisco Unified Communications Manager via AXL. Both standalone users and users imported from Cisco Unified CM can be converted to LDAP users at any time.

This section contains the following sub chapters:

12.17.1 LDAP Setup

If the check box 'Enable Synchronizing from LDAP Server' is enabled, Cisco Unity Connection gets basic information on Connection users from the LDAP directories that you specify on the LDAP Directory Configuration page. Data is synchronized only for the Connection users that you created by importing users from the LDAP directory. Connection does not automatically create new Connection users when new users are added to the LDAP directory.

If you want to use LDAP authentication, you must enable LDAP synchronization.

LDAP System Information
Enable Synchronizing from LDAP Server
LDAP Server TypeMicrosoft Active Directory
LDAP Attribute for User IDsAMAccountName

12.17.2 LDAP Directory Configuration

Cisco Unity Connection LDAP directory configurations specify which users in the LDAP directory are imported into Connection. For each LDAP directory configuration, a user search base is specified, which is the position in the LDAP directory tree where Connection begins its search for user accounts.

Connection imports all users in the tree or subtree (domain or OU) specified by the search base. A Connection server or cluster can only import LDAP data from subtrees with the same directory root, for example, from the same Active Directory forest.

LDAP Directory
NameDetails
LDAP2013
LDAP Directory Information
LDAP Directory Information
LDAP Configuration NameLDAP2013
LDAP Manager Distinguished NameCN=Administrator,CN=Users,DC=lab,DC=test
LDAP User Search BaseDC=lab,DC=test
LDAP Custom Filter< None >
LDAP Directory Synchronization Schedule
Perform Sync Just Once
Perform a Re-sync Every7 DAY
Next Re-sync Time (YYYY-MM-DD hh:mm)2015-03-31 00:00
Standard User Fields To Be Synchronized
User Fields
CUCM User FieldsLDAP User Fields
UserIdsAMAccountName
FirstNamegivenName
MiddleNamemiddleName
LastNamesn
Managermanager
Departmentdepartment
TelephoneNumberipPhone
Mailidmail
Titletitle
HomePhonehomephone
Mobilemobile
Pagerpager
DirectoryURImsRTCSIP-primaryuseraddress
Custom User Fields To Be Synchronized
User Fields
< No records found >
Group Information
Access Control Groups< None >
Feature Group Template< None >
Apply Mask
Mask< None >
Assign New Line
Pool list Values
< No records found >
LDAP Server Information
LDAP Server Information
Host Name or IP AddressLDAP PortUse SSL
10.5.1.166389

12.17.3 LDAP Authentication

Connection web applications authenticate user names and passwords against the user name and web application password in the Connection database if LDAP Authentication is enabled.

When users sign in to Connection by phone, Connection always authenticates based on the voicemail password in the Connection database, never based on any value in the LDAP directory.

LDAP Authentication for End Users
Use LDAP Authentication for End Users
LDAP Manager Distinguished NameCN=Administrator,CN=Users,DC=lab,DC=test
LDAP User Search BaseDC=lab,DC=test
LDAP Server Information
LDAP Server Information
Host Name or IP Address for ServerLDAP PortUse SSL
10.5.1.166389

12.17.4 Phone Number Conversion

If you want to map phone numbers in the LDAP directory to extensions in Connection but the phone numbers do not match the extensions, you can add a regular expression and a replacement pattern that together convert the phone numbers into extensions.

12.17.5 LDAP Custom Filter

LDAP Custom Filters allow for additional control over which LDAP users are imported into Cisco Unity Connection. subset of LDAP user accounts to become Connection users

When creating LDAP directory configurations in Connection, both a user search base and an LDAP filter must be specified. As applicable, create filters that integrate with the user search bases that you will specify for the maximum of five LDAP directory configurations that you can create.

Each filter must adhere to the LDAP filter syntax specified in RFC 4515, 'Lightweight Directory Access Protocol (LDAP): String Representation of Search Filters.'

LDAP Custom Filter
Filter NameFilter
Filter1(123)

12.18 SMTP Configuration

This section describes the SMTP configuration of the system settings. By using SMTP, Cisco Unity Connection can send text notification to notify users that they have received a new message or calendar event.

This section contains the following sub chapters:

12.18.1 SMTP Server

By using SMTP, Cisco Unity Connection can send text notification to notify users that they have received a new message or calendar event. Text notifications can be sent to any device that supports SMTP, for example, email addresses, cell phones, and text pagers.

To enable Connection to send text notifications by using SMTP, your Connection server must be configured to relay messages through a smart host. If Connection is configured to deliver text notifications but has not been configured to relay messages to a smart host, the notification attempt fails and the notification is put in the Connection SMTP Server badmail folder.

When a Connection user receives a new message, Connection can send a text notification to an email address. (When you set up this type of notification, you can configure Connection to include a link to the Cisco PCA in the body of the email message. On the Edit Notification Device page for the user, check the Include a Link to Cisco PCA in Message Text check box.)

SMTP Server Configuration
SMTP Port #25
SMTP Domaincuc1052
Limit Number of Simultaneous Incoming Connections20
Limit Number of Simultaneous Outgoing Connections2
Limit Size of Message (KB)5000
Limit Messages Accepted per SMTP Session10
Limit Number of Recipients per Message15000
Delivery Retry Timeout (mins)240
Allow Connections From Untrusted IP Addresses
Require Authentication From Untrusted IP Addresses
Transport Layer Security From Untrusted IP Addresses isRequired

12.18.2 Smart Host

Digital Networking uses SMTP to transmit both directory information and messages between Cisco Unity Connection servers.

If any pair of servers in the Digital Network cannot transmit and receive SMTP messages directly (for example, because a firewall separates the servers), you must configure these servers to route these messages through an SMTP smart host.

Smart Host
Smart Host10.5.1.111

12.19 Advanced

This section contains the advanced system settings for the Cisco Unity Connection server.

This section contains:

12.19.1 SMPP Providers

Cisco Unity Connection can use the Short Message Peer-to-Peer (SMPP) protocol to send message notifications in the Short Message Service (SMS) format to cell phones and other SMS-compatible devices when users receive new messages. An advantage of using SMS is that the user device often receives message notifications much faster than when using SMTP.

SMPP Provider
NameDetails
SMPP_1
SMPP Provider
Enable
NameSMPP_1
Host Name/Address10.5.1.120
Port0
System ID1235
System Type
Interface VersionSMPP v3.4
Address NPITelex (F.69)
Address Type of Number (TON)National
Address Range
Owner
Ownerundeliverablemessagesmailbox
Message Settings
Data CodingIA5/ASCII
Source Address
Source Address NPITelex (F.69)
Source Address TONUser number
Destination Address TONNetwork specific
Destination Address NPIWAP (Wireless Application Protocol) Client ID
Additional Settings
Allow to Replace Message

12.19.2 Conversations

A Cisco Unity Connection conversation is a set of prerecorded prompts and menu options that callers hear as they interact with Connection by phone. It is organized into two main conversations-one for outside callers and one for Connection users. This chapter details the Connection conversation global settings.

Conversations
NameValue
System.SystemSetup.MonitorDataStreamEnabled
System.SystemSetup.MonitorDataStreamAllowedClientsIPAddr 
System.Conversations.WarnOfMultipleRecipientsOnReplyAll0
System.Conversations.PromptForIntroOnForward
System.Conversations.EnableMultipleRecipientAnnounce
System.Conversations.EnableSecureMessageStatusAnnounce
System.Conversations.ValueMultipleRecipientList
System.Conversations.ValueMessageStatus
System.Conversations.CuCsMgrFastStart
System.Conversations.UseTTSOnDisplayNames
System.Conversations.StickySpeedAndVolumeActive
System.Conversations.RequestIdAfterPasswordFailure
System.Conversations.DisableISMSystemWide
System.Conversations.EnableGTM
System.Conversations.SubscriberSend.SendMessageAddressFirst
System.Conversations.SubscriberSend.RapidSend
System.Conversations.SubscriberSend.DirNumberInLiveReply
System.Conversations.Notification.UseStarToCancel
System.Conversations.Notification.AllowDeviceCancel
System.Conversations.MessagePlayback.DoNotReplayMessageSummary
System.Conversations.MessagePlayback.DisableSpelledNameSearch
System.Conversations.MessagePlayback.Opt1SkippedMsgState
System.Conversations.MessagePlayback.PlayReceiptReasonCode
System.Conversations.Foldering.DeletedItemsFolder.ConfirmPurgeForDeletedMsg
System.Conversations.DeletedItemClearance1
System.Conversations.ConfirmBeforeTransfer
System.Conversations.SkipRecGreetingAtEnroll
System.Conversations.Speech.SpeechIncompleteTimeout750
System.Conversations.Speech.ConfirmationConfidenceThreshold60
System.Conversations.Speech.AllowSpokenPIN
System.Conversations.Speech.UseNameDictionary
System.Conversations.Transfer.MaxCallTransferAttempts5
System.Conversations.Transfer.CallTransferAttemptWaitTimeSec5
System.Conversations.ForceRecordedName
System.Conversations.BroadcastMessage.PurgeMessageOlderThan30
System.Conversations.BroadcastMessage.DefaultActiveDays30
System.Conversations.BroadcastMessage.MaximumMessageSize300000
System.Conversations.BroadcastMessage.OlderMessagesFirst
System.Conversations.UseLastRedirectingNumber
System.Conversations.ApplySubscriberSettingsForPINCollection
System.Conversations.CrossBox.HandoffRequestDTMFB
System.Conversations.CrossBox.HandoffResponseDTMFD
System.Conversations.CrossBox.HandoffResponseInterdigitTimeout1000
System.Conversations.CrossBox.HandoffPacketFirstDigitTimeout5
System.Conversations.CrossBox.HandoffPacketInterdigitTimeout1000
System.Conversations.CrossBox.HandoffPromptEnabled
System.Conversations.CrossBox.HandoffRespondToRequests
System.Conversations.CrossBox.Unity.HandoffRequestDTMF#9*
System.Conversations.CrossBox.Unity.TransferOverrideHandoffRequestDTMF#7
System.Conversations.CrossBox.Unity.LiveReplyHandoffRequestDTMF#8
System.Conversations.CrossBox.Unity.HandoffResponseDTMF#*
System.Conversations.NameSearchWeightMaxAgeInDays90
System.Conversations.NameSearchWeightMaxSubscriberCount100
System.Conversations.LiveReplyDialPrefix 
System.Conversations.LiveReplyMinimumDigitsForPrefix0
System.Conversations.MessageBookmarkTimeout5
System.Conversations.AutoAddAlternateExtensions.AfterNumCalls5
System.Conversations.AutoAddAlternateExtensions.NumberofDays30

12.19.3 Messaging

This section contains parameters for Cisco Unity Connection to relay messages for users to another SMTP server.

Messaging
NameValue
System.Messaging.SecureDelete.Iterations0
System.Messaging.RelayPrivateMessage
System.Messaging.RelaySecureMessage
System.Messaging.AllowVoiceMailAsAttachmentToHtmlNotification
System.Messaging.MaxAttachmentSize2048
System.Messaging.DraftFolderAgingDays2
System.Messaging.SentFolderAgingDays0
System.Messaging.MaxNestedDLLooping20
System.Messaging.SDLAccessList.Enabled
System.Messaging.SDLAccessList.Suffix-accesslist
System.Messaging.SDLAccessList.SDLAccessList.AllowIfNoSDLAccessList
System.Messaging.MaximumCumulativeAttachmentSize1
System.Messaging.SmtpResponseTimeoutSec14

12.19.4 Intrasite Networking

Each Cisco Unity Connection server (or cluster) has a maximum number of users that it can serve. When the messaging needs of your organization require more than one Connection server or cluster, or you need a way to combine multiple Connection directories or to internetwork Connection with Cisco Unity, you can link Connection servers or clusters together to form sites, and link a Connection site with another Connection site or with a Cisco Unity site to form a Cisco Voicemail Organization.

The following Intrasite Networking settings are configured:

Intrasite Networking
NameValue
System.Networking.DiginetCleanupTimer30
System.Networking.ReplicationInterval15
System.Networking.DependencyTimeout300
System.Networking.StalledReplicationTimeout300
System.Networking.ReplicationWindow100
System.Networking.MessagesPerMinute180
System.Networking.TransferVoiceNames

12.19.5 Telephony

This section contains the advanced global settings for phone system integrations.

Telephony
NameValue
System.Telephony.VadEnabled
System.Telephony.RecordingTermWarningMinRecordingLengthMs30000
System.Telephony.PortLockedThresholdMin240
System.Telephony.RecordingLeadingTimeoutMs5000
System.Telephony.RecordingLongTrailingTimeoutMs3000
System.Telephony.RecordingMinimumLengthMs1000
System.Telephony.RecordingTermWarningTimeMs15000
System.Telephony.RecordingMaximumLengthMs1200000
System.Telephony.KeyFrameRequestInterval1
System.Telephony.PerCallKeepAliveInterval900
System.Telephony.Arbiter.MinimumFreeAnswerPorts1
System.Telephony.LiveRecordBeepInterval15000
System.Telephony.dscpSignaling24
System.Telephony.dscpAudio46
System.Telephony.dscpVideo46
System.Telephony.SCCPCalledIDCompatibility

12.19.6 Reports

Cisco Unity Connection is automatically set to gather and store data from which you can generate reports.

This section contains the advanced global settings for the reports generation:

Reports
NameValue
System.Reports.Auditing.AuditLog.MaxLength100000
System.Reports.Auditing.SecurityLog.Enabled
System.Reports.Auditing.SecurityLog.MaxLength100000
System.Reports.DataCollection.CycleTime30
System.Reports.MaxDataAge90
System.Reports.ReportsGeneration.MaxRecordsInOutput25000
System.Reports.ReportsGeneration.MinRecordsToDisplayProgress2500
System.Reports.MaxDatabaseSize80
System.Reports.Auditing.AuditLog.Enabled

12.19.7 Connection Administration

This section contains the administrator global settings for the Connection Cluster:

Connection Administration
NameValue
System.Notifier.AcceptSelfSignedCertificates
System.Messaging.VMWS.AllowPasswordCaching
System.Messaging.VMWS.SessionTimeout300
System.Messaging.VMWS.VoicemailPilotNumber 
System.SA.SessionTimeout20
System.SA.Use24HrClockFormat
System.SA.InternetAddress 
System.DatabaseProxy.MaxConnections10
System.Messaging.VMWS.ReverseTrapPilotNumber 

12.19.8 TRAP

This section contains the advanced global settings for Telephone Record and Play (TRAP):

TRAP
NameValue
System.TRaP.ConnectionIdleTimeoutSeconds60
System.TRaP.MaxRings4

12.19.9 Disk Capacity

This section contains the advanced global settings for the disk:

Disk Capacity
NameValue
System.SystemSetup.PercentDiskMaxThreshold95

12.19.10 PCA

The Cisco Personal Communications Assistant (PCA) is a website that provides users with access to the Cisco Unity web tools, which allow users to manage messages and personal preferences in Connection. The web tools available in the Cisco PCA include:

This section contains the advanced global settings for the Cisco Personal Communications Assistant (PCA):

PCA
NameValue
System.PCA.SessionTimeout20
System.PCA.UnityInbox.DisableCopyVoiceMessage
System.PCA.UnityInbox.ConfirmDeleteMessage1
System.PCA.UnityInbox.DisablePasswordCaching

12.19.11 RSS

As an alternative to checking messages by phone or using the Cisco Unity Inbox or an IMAP client, users can retrieve voice messages by using an RSS reader. In order to use the RSS Feed feature, users must be assigned to a class of service that is configured to allow them to use the Cisco Unity Inbox and RSS Feeds, and the Connection Inbox RSS Feed service must be activated and started.

RSS (most commonly translated as "Really Simple Syndication" but sometimes "Rich Site Summary") is a family of web feed formats used to publish frequently updated works (such as blog entries, news headlines, audio, and video) in a standardized format.

This section contains the advanced global settings for RSS:

RSS
NameValue
System.RSS.AllowInsecureConnection

12.19.12 Cluster Configuration

This section contains the advanced global settings for the Connection Cluster:

Cluster Configuration
NameValue
System.SRM.ForceIdleOnReplicationDelay
System.SRM.EnableAutomaticFailover

12.19.13 Fax

Cisco Unity Connection can integrate with the Cisco Fax Server so that users can do the following while on the phone or while using the Cisco Unity Inbox.

This section contains the advanced global settings for the fax:

Fax
NameValue
System.Fax.FaxableFileExtensionstif,txt,bmp,doc,docx
System.Fax.PrefixForSuccessfulFax[Fax Success]
System.Fax.PrefixForFailedFax[Fax Failure]

12.19.14 Unified Messaging Services

This section contains the advanced global settings for External Services:

Unified Messaging Services
NameValue
System.Notifier.CalEventAdvanceNotificationTime2
System.Directory.Calendaring.CalendarCache.CalCacheHours48
System.Directory.Calendaring.CalendarCache.CalCachePollingIntervalNormal30
System.Directory.Calendaring.CalendarCache.CalCachePollingIntervalShort30
System.ExternalService.MaxResponseTime4
System.ExternalService.MaxResponseTimeOfficeThreeSixtyFive10
System.STT.TimeoutWait900

12.19.15 API Settings

Applications that use the Cisco Unity Connection Messaging Interface (CUMI) can access secure message recordings (audio attachments) for playback.

These settings affect all client applications that use CUMI to access messages. This includes several Connection client applications, such as the Cisco Unity Connection Web Inbox and Cisco ViewMail for Microsoft Outlook.

The following CUMI API settings are configured:

API Settings
NameValue
System.API.CumiAccessSecureMessageAttachments
System.API.CumiAllowSecureMessageHeaders
System.API.CumiAllowVoiceMailAttachments

13 Telephony Integrations

This section contains the configuration of the Telephony Integrations. Multiple phone systems can be integrated with Cisco Unity Connection.

This section contains:

13.1 Phone System

The phone system pages in Cisco Unity Connection Administration identify the phone systems that Cisco Unity Connection integrates with. In Connection Administration, a phone system has one or more port groups, which in turn have voice messaging ports.

Phone Systems
Phone System NameDetails
PhoneSystem
Phone System
Phone System NamePhoneSystem
Default TRAP Phone System
Message Waiting Indicators
Send Message Counts
Use Same Port for Enabling and Disabling MWIs
Force All MWIs Off for this Phone System
Call Loop Detection by Using DTMF
Enable for Supervised Transfers
Enable for Forwarded Message Notification Calls (by Using DTMF)
DTMF Tone To UseA
Guard Time2500
Call Loop Detection by Using Extension
Enable for Forwarded Message Notification Calls (by Using Extension)
Phone View Settings
Enable Phone View
CTI Phone Access User Name
Outgoing Call Restrictions
RestrictionsEnable outgoing calls
AXL Servers
AXL Servers
OrderIP AddressPort
010.5.1.1108443
AXL Server Settings
Usernameadmin
Cisco Unified Communications Manager Version5.0 or Greater (SSL)
Phone System Associations
Phone System Associations
User AliasMWINotification Device
Check11 MWIs Referenced4 Notification Devices Referenced
User_Without_Mailbox2 MWIs Referenced4 Notification Devices Referenced
agent21 MWIs Referenced4 Notification Devices Referenced
ajolie1 MWIs Referenced4 Notification Devices Referenced
bpitt1 MWIs Referenced4 Notification Devices Referenced
new user1 MWIs Referenced4 Notification Devices Referenced
operator1 MWIs Referenced4 Notification Devices Referenced
undeliverablemessagesmailbox1 MWIs Referenced4 Notification Devices Referenced
user991 MWIs Referenced4 Notification Devices Referenced

13.2 Port Group

Port groups hold most of the integration configuration settings and some or all of the voice messaging ports for Cisco Unity Connection.

While most phone system integrations need only one port group, multiple port groups may be needed in the following circumstances:

Port Groups
Port NameDetails
PhoneSystem-1
Port Group
Display NamePhoneSystem-1
Port Count2
Phone SystemPhoneSystem
Integration MethodSCCP
IP Address or Host Name10.5.1.112
10.5.1.113
Port2000
2000
Device Name PrefixCiscoUM1-VI
Message Waiting Indicator Settings
Enable Message Waiting Indicators
MWI On Extension9998
MWI Off Extension9997
Delay Between Requests (ms)0
Maximum Concurrent Requests0
Retries After Successful Attempt0
Retry Interval After Successful Attempt (ms)5
Cisco Unified Communications Manager Servers
Servers
OrderIPv4 Address or Host NameIPv6 Address or Host NamePortTLS PortServer Type
010.5.1.112 20002443Cisco Unified Communications Manager
010.5.1.113 20002443Cisco Unified Communications Manager
Reconnect to a Higher-order Cisco Unified Communications Manager When Available
TFTP Servers
Servers
OrderIPv4 Address or Host NameIPv6 Address or Host Name
010.5.1.112 
010.5.1.113 
IPv6 Addressing Mode
Preference for SignalingIPv4
Port Group Advanced Settings
Delay After Answer0 milliseconds
Outgoing Guard Time2500 milliseconds
Outgoing Pre-dial Delay0 milliseconds
Outgoing Post-dial Delay50 milliseconds
DTMF Interdigit Delay300 milliseconds
Recording DTMF Clip170 milliseconds
Recording Tone Extra Clip250 milliseconds
Audio Normalization for Recordings and Messages
Enable Audio Normalization
Noise Reduction Settings
Enable Noise Reduction
Codec Advertising
Advertised CodecsG.711 mu-law
G.729

13.3 Port

Voice messaging ports provide the connections for calls between Cisco Unity Connection and the phone system. You can add voice messaging ports after the phone system has been created. The number of voice messaging ports that you add cannot bring the total number of voice messaging ports for all port groups to more than the maximum number of voice messaging ports that are enabled by the Connection license files.

The voice messaging ports let Cisco Unity Connection receive calls (for example, to record a message) and let Connection make calls (for example to send message notifications or to set MWIs).

Each voice messaging port can belong to only one port group. Port groups, when there are several, each have their own voice messaging ports. The total voice messaging ports belonging to all port groups must not exceed the maximum number of voice messaging ports that are enabled by the Connection license files.

Ports
Phone System Port Port BehaviorAdvanced
Port NamePhone SystemPort GroupServerEnabledExtensionAnswer
Calls
Perform Message
Notification
Send MWI
Requests
Allow TRAP
Connections
Outgoing
Hunt Order
Security ModeSCCP (Skinny)
Device Name
PhoneSystem-1-001PhoneSystemPhoneSystem-1cuc1052 0Non-secureCiscoUM1-VI1
PhoneSystem-1-002PhoneSystemPhoneSystem-1cuc1052 0Non-secureCiscoUM1-VI2

13.4 Speech Connect Port

Speech Connect uses voice-enabled directory handlers that allow both employees and outside callers to say the name of an employee and instantly get connected, without having to navigate an audio-text tree, and without knowing the extension of the employee. For easy access for employees, you can configure a Speech Connect speed dial on user phones.

Configured Speech Connect Ports
Connection ServerNumber of Ports
cuc10522

13.5 Trunk

When multiple phone systems are integrated with Cisco Unity Connection, you may want to set up a phone system trunk so that calls on one phone system can be transferred to extensions on another phone system. Phone system trunks are accessed by dialing extra digits (for example, dialing 9) before dialing the extension.

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13.6 Security

SIP security might be used by SIP trunk integrations with Cisco Unified CM 7.0 and later. SIP security provides signaling authentication, device authentication, signaling and media encryption.

13.6.1 SIP Certificate

The SIP certificate is used only by SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports.

The following SIP certificates are present:

SIP Certificate
NameDetails
SIPCertificate1
SIP Certificate
Display NameSIPCertificate1
Subject NameSubjectName
Certificate Text-----BEGIN CERTIFICATE----- MIICZzCCAdCgAwIBAgIQaSgC7jXLR1m+8L3zaRBfCDANBgkqhkiG9w0BAQUFADA6 MTgwNgYDVQQDDC9DaXNjb1VuaXR5LWU5YmUxOWRkLTFkM2QtNDFlNS05NGQxLWJj MTNkYjRkNzU2YTAeFw0xNTAzMTgyMjIyMzRaFw0yMTEyMTcwNjE0MTBaMEMxGzAZ BgNVBAoMEkNpc2NvIFN5c3RlbXMgSW5jLjEOMAwGA1UECwwFRUNTQlUxFDASBgNV BAMMC1N1YmplY3ROYW1lMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCxeUI5 zTzDGRCn3fQdbqD+kvX24NnbCewpAqAX6LAI6LwsYdEom7r28CPRWQYsdIpRGkZD bOhof3Hxjiv6CLg2/qOcTTM8JnGhJEtFq5UV4PdLOh2D6Z7rVgSffn+ek3m/zTce 2ri0Op2fPC/vIoyjziDO7riHK/DnO3w2wUgb0wIDAQABo2UwYzAdBgNVHQ4EFgQU Z2voX4z/KJ79JmVvXs3iSxhCL6owCwYDVR0PBAQDAgOoMB0GA1UdJQQWMBQGCCsG AQUFBwMBBggrBgEFBQcDAjAWBgNVHREEDzANhgtTdWJqZWN0TmFtZTANBgkqhkiG 9w0BAQUFAAOBgQAtj7BN9AsqFqUH/vbnEqFXUnPABWb9LjsTZwJy4gWRHhqDq3XS fZ0kttKHWUWc1Ol5x8DhPjB/TbG/Kuv7mhoQ5XiHrGBp90zUC4jGHcn8COfLpVHK jCPCSCSrf7CkTT1WSHH3DT09zLQtGUWXZ0YXJLY/xSO9g5KiqfuCmHdRrw== -----END CERTIFICATE-----
Private Keydk9se++gx5F0uB1EAA10Go02J6DTh8rIUHuLMikzibxthSTScLONoUYegxXrH9IZAap8K7
eCG3UlEuiRKWfOXLwZQvDzvQMlQpoEEXKYbJ/rzsH/ZsmBJ0skEvSguq7zMUOid4/Bs53l
VDdOhP49Jl2HhW/Xv43q3k2rf+NoVWk97wSEPJq38E+Wws3ODySrABystzCeEcM+ohAfrh
IldjoMx5imQEjkEVIeoWO65eA/Tn5dsdkmCYT8p0b+WMgSGwOB1xrxn8BHmu5f5rktkRGh
d/ivoRbLMANrMSQfO4Pzxfbq7wrFS4AkHlFnoZDcvCdSGFDV1I7m309ttvRLg6cVBlrxbL
ag5ElgsPzo4aT4rt5M6UVx/Fs1kZrqoVSHlexDDMOmKrYPJXeCIaOH04WmeJwodBbQRer4
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mlcwnPFZNGFVNwuzRx7BjdzJQpCyFhuaCbzRbVFeTVnFU//Ra0LhZjWC7Y5BJmzE7twmY0
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GGVAIj6HEuaEbwDyni9JiQ6R4U7GzVD6pytUtBuOIRjUENPyMjr8G4Ir7qqUPXXnJcRdIZ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test1
SIP Certificate
Display Nametest1
Subject Namesubject1
Certificate Text-----BEGIN CERTIFICATE----- MIICYjCCAcugAwIBAgIRAK7dE3RXfU1JvXex9IoKg9EwDQYJKoZIhvcNAQEFBQAw OjE4MDYGA1UEAwwvQ2lzY29Vbml0eS1lOWJlMTlkZC0xZDNkLTQxZTUtOTRkMS1i YzEzZGI0ZDc1NmEwHhcNMTUwMzI1MjI1OTQ2WhcNMjExMjE3MDYxNDEwWjBAMRsw GQYDVQQKDBJDaXNjbyBTeXN0ZW1zIEluYy4xDjAMBgNVBAsMBUVDU0JVMREwDwYD VQQDDAhzdWJqZWN0MTCBnzANBgkqhkiG9w0BAQEFAAOBjQAwgYkCgYEAofPKyONI fz81bx6XGFhYITr5HxzNJWAGqXRNgu7o11CPBR3HsExGwA0s66uDWbTT9ZY+zLLN fF5jsfvYjIJcWwlM6qhS8aSw1zYRi10RJKGsqipljTL08m1xeg9cCHJjf5ExpU3/ /ualGy2TWtOKEzVdvgXcGAD+X9octrBgADUCAwEAAaNiMGAwHQYDVR0OBBYEFOSP 2pB0MoPxJl8gkCSeB89BHMZbMAsGA1UdDwQEAwIDqDAdBgNVHSUEFjAUBggrBgEF BQcDAQYIKwYBBQUHAwIwEwYDVR0RBAwwCoYIc3ViamVjdDEwDQYJKoZIhvcNAQEF BQADgYEALqlFbRGCbM/MHT2AW5yUjtuq29MrD7OZYq9g/+12KyUjB8Q30g+qhbWn /8dtxwRiOxL6q0ZlFFMgrLiNgWHLinJvZAAKI2QxCSRWNqCIpPT3NKW7e2nzdSLY XcnJ+6Ov3pYFvH17ZAXNlPmcHio+4Ol4FHFyKZK4ZM+xpMUp5lg= -----END CERTIFICATE-----
Private Keydk9se++gx5F0uB1EAA10Go02J6DTh8rIUHuLMikzibxthSTScLONoUYegxXrH9IZAap8K7
eCG3UlEuiRKWfOXLwZQvDzvQMlQpoEEXKYbJ+YvsRyO7GqPQoKXykdSoqFMAdSvR0r57DH
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1ulcLlztQcvR/uRKmfjkGes3hRQ07LEgelOS3KavFZrna88FhDH3hI96gEIwoG5DT09hjU
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o8unAul6K+2oG5SN4HWUwcxoNvfKo4vCUPFPDRrETeLi6DlbZSFRx7C6yW8KbUDSzzytRX
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hzZv4p31DR2TNezD/sRZMHD5IYOzEtIZcr8LgUCo0tbTS+S2JmNg7uUVaraCnLKfizLFmG
cbBmaqgaD8XYCL3wzIRmgar6hWnV/3T9s8zP0gDfKOmVyjReBDjTE47oXZfTZWl3uWwuGq
/+rMUE7NNJOPxbNip/9U8NSfPTlOHQywiG8Y2K4MzjLoSjvPZTDfrZIph04vAvKuJ0X/g9
aBoh+y2i8d4mgEOYcqs8COY4yVGCSR0TmwJNaBbovOOZ5TEaSXEBuwZi/zSNZP7PdzScf0
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w7GaH1hd

13.6.2 SIP Security Profile

The SIP security profile is used only by SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports.

The following SIP security profiles are present:

SIP Security Profile
Display NamePortDo TLS
50605060
5061/TLS5061

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