Understanding Phone Control
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The Uplinx Remote Phone Control Tool works, on one hand, by remotely connecting to a Cisco IP phone via Cisco Unified Phone Services and, on the other, connecting to the Call Manager server via Cisco AXL API.

Remote Control of Cisco Phones - Concept

Communication between Remote Phone Control and Cisco IP phone:

Communication between Remote Phone Control and Cisco Call Manager:

For Remote Phone Control to work properly, the following features must be enabled on the phone:

All these features can be enabled manually via the CUCM server management page. If they are not enabled when the phone is loaded, Remote Phone Control will ask to enable them automatically. The phone is then restarted.


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