This section lists the Cisco IP phone models that are supported, not supported, and partially supported to remotely control a phone with UPLINX Remote Phone Control tool, with phone model limitations. Phone models with asterisks (*) are the ones that are partially supported, and their limitations are noted at the end of this section. Note: See the following for a list of supported phones to deploy background images, and here for CTL/ITL supported phones .

Supported Cisco Phone Model Series:

• 7906, 7911
• 7921, 7925, 7926 WLAN phones
• 7931
• 7940-45, 7960-65, 7970-7975
• 78xx
• 69xx (except 6901 and 6911)
• 88xx
• 89xx and 99xx
• Cisco Expansion Modules 7914, 7915 and 7916 (12 or 24 buttons). KEM for 8851 and 8861.

List of Supported Cisco Phone Models:

Series 7800

• 7811, 7821, 7832, 7841, 7861 are supported

Series 6900

• 6941, 6945, 6961*
• 6921*
• 6911 is not supported (no screen - a Cisco limitation)

Series 7900

• 7906, 7911, 7931, 7940-45, 7960, 7961, 7962, 7965, 7970, 7971, 7975 are supported
• 7937*
• 7905, 7912 are not supported (does not support screenshot URL - a Cisco Limitation)
• 7985 are not supported

Series 7920 (WLAN mobiles)

• 7921, 7925, 7926*
• 7920 is not supported (old model)

Series 8800

• 8811, WLAN 8821*, 8831, 8832, 8841, 8845, 8851, 8861, 8865 are supported - KEM is fully supported (multiple KEMs are fully displayed and controllable)

Series 8900/9900

• 8941, 8945, 8961, 9951, 9971 are supported
• 8941/8945
• 9951/9971*

Expansion Modules

• 7914 - 14 buttons
• 7915 - 12 / 24 buttons are supported
• 7916 - 12 / 24 buttons are supported
• 88xx KEM: CP-BEKEM, CP-8800-A-KEM, CP-8800-V-KEM. (up to 2 x KEM on 8851 and 3 x KEM on 8861 fully controllable)
  Please note that these show a simulated screenshot based on CUCM configuration as screenshot cannot be retrieved from Expansion Modules/KEM.
  

* Note that there are phones that are not fully supported due to CISCO firmware limitations. Consequently, there will be supported phones that have the following restrictions:

• 8941, 8945: Redial button  and Hide Video button are not supported.
• 6921, 7937: only screen is supported, all keys are not supported.
• 6941, 6945, 6961, 9971: Conference key  , Hold key , Transfer key      are not supported.
• 7921,7925, 7926: Onhook key   , Offhook key   are not working. When inside the 'Settings' menu, phone does not honor remote keys sent.
• 8821: Onhook and Offhook key are not working.
• 3905 and 3911 phones are not supported due to missing support for CTI control or no screen shot.
• 7832 and 8832 Mute button status not reflected