This section lists the Cisco IP phone models that are
supported, not supported, and partially supported to remotely control a phone with UPLINX Remote Phone
Control tool, with phone model limitations. Phone models with
asterisks (*) are the ones that are partially supported, and their
limitations are noted at the end of this section. Note: See the following for a
list of supported phones to
deploy background images, and here for CTL/ITL supported
Supported Cisco Phone Model Series:
- 7921, 7925, 7926 WLAN phones
- 7940-45, 7960-65, 7970-7975
- 69xx (except 6901 and 6911)
89xx and 99xx
Add-on modules (all 78xx, 88xx, 99xx KEMs, 79xx
Expansion Modules) in all config options, including
'Enhanced Line Mode' and '88xx One Column Display' for KEM
List of Supported Cisco Phone Models:
7832, 7841, 7861 are supported
7906, 7911, 7931, 7940-45, 7960, 7961, 7962,
7965, 7970, 7971, 7975 are supported
7937 is not supported.
7905, 7912 are not supported (does not support screenshot URL - a Cisco Limitation)
7985 are not supported
Series 7920 (WLAN mobiles)
8811, WLAN 8821*, 8831, 8832, 8841,
8845, 8851, 8861, 8865 are supported - KEM is fully supported (multiple KEMs are fully displayed and controllable)
8941, 8945, 8961, 9951, 9971 are supported
Lamp Status on Buttons
Lamp status colors on phone buttons, indicating status
of DND, Hunt Group login, Privacy etc. Support all phone lines including Add-on
modules except 69xx phone series.
7914 - 14
7915 - 12 / 24 buttons are
7916 - 12 / 24 buttons are
88xx KEM: CP-BEKEM, CP-8800-A-KEM, CP-8800-V-KEM. (up to 2 x
KEM on 8851 and 3 x KEM on 8861 fully controllable)
Please note that these
show a simulated screenshot based on CUCM configuration as screenshot cannot
be retrieved from Expansion Modules/KEM.
* Note that there are phones that are not
fully supported due to CISCO firmware limitations. Consequently, there will be supported phones that have the
8941, 8945: Redial button
and Hide Video button
are not supported.
- 6921 only screen is supported,
all keys are not supported.
6941, 6945, 6961, 9971: Conference key
Hold key ,
are not working. When inside the
'Settings' menu, phone does not honor remote keys sent.
Onhook and Offhook key are not working.
3905 and 3911 phones are not supported due
to missing support for CTI control or no screen shot.
7832 and 8832 Mute button status not reflected
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