Uplinx Phone
Control Tool greatly simplifies tasks involving remote phones. To achieve that, it has
to work in a complex environment that relies on many different configurations
and technologies. If you encounter a problem using Phone Control Tool, we are happy to
help. For that we require an understanding of the problem and the circumstances
around the problem, including a description of the technical environment that
the tool is operating within.
For your own
troubleshooting, and to resolve problems caused by your environment (for
example firewalls etc), you can view
the log files or trace the application. This will allow you to see the details about the problem
in real time. Please refer to Seeing what's wrong: Logging and
Tracing for the tool to
help you do that.
To provide us with the best possible information regarding your issue, please send an
email to Feature Requests
Trace the Problem
Contact Support
following these
steps:
We encourage you to provide feedback
and feature requests to
. Your feedback will help us to further
improve our products.