To view real-time logs, or to open generated (past) log
files of UPLINX applications, use Gurock SmartInspect
Console ( http://www.gurock.com/smartinspect/ ). Steps are:
To perform a real-time
trace of UPLINX applications, simply run the Gurock
SmartInspect Console by clicking on its icon on the
. The UPLINX
application's trace will now appear in the
SmartInspect Console as in the screenshot below
Try to reproduce the error to obtain
more information about the eror to resolve it,or to save and send the log
UPLINX Support in the menu File > Save Log.
To open generated
(past) log files, navigate in Windows File Explorer to the folder C:\Users\%USERNAME%\AppData\Local\Uplinx Phone
and double click on a log file with
filename extension .sil to open it. For
detailed steps, please see the section below
open existing log files.
Logging is enabled by default and no
application settings need to be enable detailed logging. If there is an error
logged with a red exclamation mark, please have a close look at the error
message in the bottom viewer panel which should provide more details about the
issue.To request support from UPLINX,
please see Contacting
Support to Resolve Issues - Contact Us.
As well as viewing and
filtering real-time log traces, you can also open and view previously generated
log file traces, located in the folder:
(You can copy and
paste this path into Windows File Explorer)
This is a hidden
system folder by default. To view this folder in Windows File Explorer , you
have to enable the option Hidden items . The SIL log files can be opened by
double clicking on a SIL file after Installing SmartInspect Console .
All log files are
written to the folder
C:\Users\%USERNAME%\AppData\Local\Uplinx Phone Control
SmartInspect log files have the filename extension (or file type) "sil".
These log files
are optional and can be deleted at any time to save disk space.
Files that are
currently in-use for logging are locked and cannot be included in a ZIP
archive or be deleted until the UPLINX application has been closed.
© 2009-2022 www.uplinx.com. Last updated 18 Sep 2023.