To get started, launch the Remote Phone Control Tool and navigate to the SERVER tab.
Step 1: Specify CUCM Access
Recommended: Enter the IP Address of the CUCM publisher and login details of the CUCM Administrator.
Step 2: Specify Application User Settings
Recommended: Leave Automatically configure Application User selected.
If DNS or the CUCM DNS names cannot be resolved to IP addresses, consider configuring DNS by:
Step 3: Specify Extension Mobility Settings
Recommended: Leave Use the same CUCM server selected.
Step 4: Select Authentication Method
Recommended: Leave Authenticate through CUCM selected.
If there is a third-party application that changes the phone's authentication URL (such as Singlewire InformaCast ), select Authenticate through a Third-party service , and provide the credentials for authentication required by that third-party product per its documentation.
Step 5: Setup Phone Personalization and Built-in Web Server Settings to deploy background images.
If you need to deploy background images, leave Enable checked.
Recommended: Leave Automatic checked to allow the tool to turn on Phone Personalization automatically.
Check if the selected IP address and port is accessible from Cisco phones.
Step 6: Test the Configuration by Pressing
The troubleshooter screen will appear and test the configuration . If there are errors, follow the suggestions and re-test until all tests are successful.
With all the recommended settings used, the Server tab should look similar to the following screenshot:
Step 8: Set up CUCM for Silent Call Monitoring (Optional)
Finishing the Setup
After completing the settings on the Server tab with all tests passed, proceed to Using the Remote Phone Control Tool .