To get started, launch the Remote Phone Control Tool and navigate to the SERVER tab.

Step 1: Specify CUCM Access

Recommended: Enter the IP Address of the CUCM publisher and login details of the CUCM Administrator.

• Additional CUCM configurations may be needed if the settings above do not work, or a dedicated user for AXL access is required.
• A different IP Address may be required if the Cisco AXL Web Service runs on a server other than the CUCM publisher.

Step 2: Specify Application User Settings

Recommended: Leave Automatically configure Application User  selected.

• In automated mode , the Phone Control tool will automatically create and manage an application user in CUCM that will be used to access phones. Alternatively, a manually configured CUCM Application user must be used if the automatic user management is not desired.
• UPLINX Phone Control Tool will automatically retrieve the CTI Manager IP addresses within a CUCM cluster. To do so, the hostname and full DNS names (FQDN) of your CUCM member servers must be resolvable in DNS.

  • If DNS or the CUCM DNS names cannot be resolved to IP addresses, consider configuring DNS by:

    1. Adding DNS address and domain name to the Network settings of your network adapter
    2. Adding hostname entries to the windows host file C:\Windows\System32\drivers\etc\hosts
       The CTI Manager service must run on each CUCM that phones register to.

Step 3: Specify Extension Mobility Settings

Recommended: Leave Use the same CUCM server  selected.

• If the Extension Mobility service runs on a CUCM server other than the publisher (or the server for AXL access), select Use a different CUCM server and specify the IP address.
• If Extension Mobility is not used, select No Extension Mobility .

More on Extension Mobility (Advanced)

Step 4: Setup Phone Personalization and Built-in Web Server Settings to deploy background images.

Step 5: Test the Configuration by Pressing   

The troubleshooter screen will appear and test the configuration . If there are errors, follow the suggestions and re-test until all tests are successful.

With all the recommended settings used, the Server tab should look similar to the following screenshot:

Step 6: Set up CUCM for Silent Call Monitoring (Optional)

Follow these instructions to enable the  monitoring of calls on controlled phones .

Finishing the Setup

After completing the settings on the Server tab with all tests passed, proceed to Using the Remote Phone Control Tool .