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Comparison Report for CUC 15

Table of Contents

1 Report Information 2 Overview of Comparison Statistics 3 Cisco Audit Logs 4 Detected Changes 5 Comparison Results of Configuration Items 5.1 Subscribers (Condensed) 5.1.1 Comparison Statistics 5.1.2 Comparison Results 5.2 Administrative Users 5.2.1 Comparison Statistics 5.2.2 Comparison Results 5.3 Class of Service 5.3.1 Comparison Statistics 5.3.2 Comparison Results 5.4 Class of Service Membership 5.4.1 Comparison Statistics 5.4.2 Comparison Results 5.5 User Templates 5.5.1 Comparison Statistics 5.5.2 Comparison Results 5.6 Call Handler Templates 5.6.1 Comparison Statistics 5.6.2 Comparison Results 5.7 Contact Templates 5.7.1 Comparison Statistics 5.7.2 Comparison Results 5.8 Notification Templates 5.8.1 Comparison Statistics 5.8.2 Comparison Results 5.9 Custom Variables 5.9.1 Comparison Statistics 5.9.2 Comparison Results 5.10 Custom Graphics 5.10.1 Comparison Statistics 5.10.2 Comparison Results 5.11 Administrative Replaceable Images 5.11.1 Comparison Statistics 5.11.2 Comparison Results 5.12 Contacts (Condensed) 5.12.1 Comparison Statistics 5.12.2 Comparison Results 5.13 System Distribution Lists 5.13.1 Comparison Statistics 5.13.2 Comparison Results 5.14 System Call Handlers 5.14.1 Comparison Statistics 5.14.2 Comparison Results 5.15 Directory Handlers 5.15.1 Comparison Statistics 5.15.2 Comparison Results 5.16 Interview Handlers 5.16.1 Comparison Statistics 5.16.2 Comparison Results 5.17 Custom Recordings 5.17.1 Comparison Statistics 5.17.2 Comparison Results 5.18 Direct Routing Rules 5.18.1 Comparison Statistics 5.18.2 Comparison Results 5.19 Forwarded Routing Rules 5.19.1 Comparison Statistics 5.19.2 Comparison Results 5.20 Mailbox Stores 5.20.1 Comparison Statistics 5.20.2 Comparison Results 5.21 Mailbox Stores Membership 5.21.1 Comparison Statistics 5.21.2 Comparison Results 5.22 Mailbox Quotas 5.22.1 Comparison Statistics 5.22.2 Comparison Results 5.23 Quota Alert Text 5.23.1 Comparison Statistics 5.23.2 Comparison Results 5.24 Message Aging Policy 5.24.1 Comparison Statistics 5.24.2 Comparison Results 5.25 Aging Alert Text 5.25.1 Comparison Statistics 5.25.2 Comparison Results 5.26 Message Expiration 5.26.1 Comparison Statistics 5.26.2 Comparison Results 5.27 Branches 5.27.1 Comparison Statistics 5.27.2 Comparison Results 5.28 Connection Locations 5.28.1 Comparison Statistics 5.28.2 Comparison Results 5.29 VPIM Locations 5.29.1 Comparison Statistics 5.29.2 Comparison Results 5.30 Unified Messaging Services 5.30.1 Comparison Statistics 5.30.2 Comparison Results 5.31 Accounts Status 5.31.1 Comparison Statistics 5.31.2 Comparison Results 5.32 SpeechView Transcription Service 5.32.1 Comparison Statistics 5.32.2 Comparison Results 5.33 Error Codes 5.33.1 Comparison Statistics 5.33.2 Comparison Results 5.34 Video Services 5.34.1 Comparison Statistics 5.34.2 Comparison Results 5.35 Video Services Account Status 5.35.1 Comparison Statistics 5.35.2 Comparison Results 5.36 Partitions 5.36.1 Comparison Statistics 5.36.2 Comparison Results 5.37 Search Spaces 5.37.1 Comparison Statistics 5.37.2 Comparison Results 5.38 General Configuration 5.38.1 Comparison Statistics 5.38.2 Comparison Results 5.39 Cluster 5.39.1 Comparison Statistics 5.39.2 Comparison Results 5.40 Services 5.40.1 Comparison Statistics 5.40.2 Comparison Results 5.41 Authentication Rules 5.41.1 Comparison Statistics 5.41.2 Comparison Results 5.42 System Roles 5.42.1 Comparison Statistics 5.42.2 Comparison Results 5.43 Users in System Roles 5.43.1 Comparison Statistics 5.43.2 Comparison Results 5.44 Custom Roles 5.44.1 Comparison Statistics 5.44.2 Comparison Results 5.45 Users in Custom Roles 5.45.1 Comparison Statistics 5.45.2 Comparison Results 5.46 Restriction Tables 5.46.1 Comparison Statistics 5.46.2 Comparison Results 5.47 Licenses 5.47.1 Comparison Statistics 5.47.2 Comparison Results 5.48 License Files 5.48.1 Comparison Statistics 5.48.2 Comparison Results 5.49 Schedules 5.49.1 Comparison Statistics 5.49.2 Comparison Results 5.50 Holiday Schedules 5.50.1 Comparison Statistics 5.50.2 Comparison Results 5.51 Global Nicknames 5.51.1 Comparison Statistics 5.51.2 Comparison Results 5.52 Subject Line Formats 5.52.1 Comparison Statistics 5.52.2 Comparison Results 5.53 Attachment Descriptions 5.53.1 Comparison Statistics 5.53.2 Comparison Results 5.54 Enterprise Parameters 5.54.1 Comparison Statistics 5.54.2 Comparison Results 5.55 Service Parameters 5.55.1 Comparison Statistics 5.55.2 Comparison Results 5.56 Fax Server 5.56.1 Comparison Statistics 5.56.2 Comparison Results 5.57 LDAP Setup 5.57.1 Comparison Statistics 5.57.2 Comparison Results 5.58 LDAP Directory Configuration 5.58.1 Comparison Statistics 5.58.2 Comparison Results 5.59 LDAP Authentication 5.59.1 Comparison Statistics 5.59.2 Comparison Results 5.60 LDAP Custom Filter 5.60.1 Comparison Statistics 5.60.2 Comparison Results 5.61 Authz Server 5.61.1 Comparison Statistics 5.61.2 Comparison Results 5.62 Cross-Origin Resource Sharing (CORS) 5.62.1 Comparison Statistics 5.62.2 Comparison Results 5.63 SMTP Server 5.63.1 Comparison Statistics 5.63.2 Comparison Results 5.64 Smart Host 5.64.1 Comparison Statistics 5.64.2 Comparison Results 5.65 SMPP Providers 5.65.1 Comparison Statistics 5.65.2 Comparison Results 5.66 Conversations 5.66.1 Comparison Statistics 5.66.2 Comparison Results 5.67 Messaging 5.67.1 Comparison Statistics 5.67.2 Comparison Results 5.68 Intrasite Networking 5.68.1 Comparison Statistics 5.68.2 Comparison Results 5.69 Telephony 5.69.1 Comparison Statistics 5.69.2 Comparison Results 5.70 Reports 5.70.1 Comparison Statistics 5.70.2 Comparison Results 5.71 Connection Administration 5.71.1 Comparison Statistics 5.71.2 Comparison Results 5.72 TRAP 5.72.1 Comparison Statistics 5.72.2 Comparison Results 5.73 Disk Capacity 5.73.1 Comparison Statistics 5.73.2 Comparison Results 5.74 PCA 5.74.1 Comparison Statistics 5.74.2 Comparison Results 5.75 RSS 5.75.1 Comparison Statistics 5.75.2 Comparison Results 5.76 Cluster Configuration 5.76.1 Comparison Statistics 5.76.2 Comparison Results 5.77 Fax 5.77.1 Comparison Statistics 5.77.2 Comparison Results 5.78 Unified Messaging Services 5.78.1 Comparison Statistics 5.78.2 Comparison Results 5.79 API Settings 5.79.1 Comparison Statistics 5.79.2 Comparison Results 5.80 Phone System 5.80.1 Comparison Statistics 5.80.2 Comparison Results 5.81 Port Group 5.81.1 Comparison Statistics 5.81.2 Comparison Results 5.82 Port 5.82.1 Comparison Statistics 5.82.2 Comparison Results 5.83 Speech Connect Port 5.83.1 Comparison Statistics 5.83.2 Comparison Results 5.84 Trunk 5.84.1 Comparison Statistics 5.84.2 Comparison Results 5.85 SIP Certificate 5.85.1 Comparison Statistics 5.85.2 Comparison Results 5.86 SIP Security Profile 5.86.1 Comparison Statistics 5.86.2 Comparison Results


1 Report Information

The Comparison Report identifies changes of configuration items between two configuration reports.

To generate a comparison report, specify the earlier (base) report and later (revised/changed) report as input. The base and revised reports must be generated using the same version of the Report Tool.

This Comparison Report has been generated out of the following base and changed configuration reports, format settings and Cisco audit logs:

Report Information
Report date2/29/2024 3:21:52 PM
Report generated forCUC 15
Description
Comparing the following reports
Base ReportC:\reports\Report_For_CUC 15\CUC\
29Feb2024_0516\html\CUC_Report_CUC 15.htm
Base Report Time (UTC)2/29/2024 4:16:55 AM
Changed ReportC:\reports\Report_For_CUC 15\CUC\
29Feb2024_1519\html\CUC_Report_CUC 15.htm
Changed Report Time (UTC)2/29/2024 2:19:55 PM
Output ReportC:\reports\Report_For_CUC 15\CUC\
29Feb2024_1519\html\CUC_Report_CUC 15.diff.htm
Cisco Audit Logs
Use Cisco Audit LogsYes
Path to Cisco Audit Log filesC:\auditlogs\CUC15
Number of relevant entries in path0
CUCM server timezone - Offset to UTC-480 mins
Comparison Settings
Include Unchanged Records
Compare Migrated Server
Include report information
Overview of comparison statistics
Include comparison statistics per item
Include items without content
Include item descriptions
Include side navigation
Generate Word report
Report Settings
Visual styleBlu Light.css
Template HTMLComparisonTemplate.htm
Template WordTriangle_Green-universal.doc
Report Tool Info
Report Tool Version15.0.1 / 26 Feb 2024
Report Tool LicenseLicensed UPLINX Track&Audit

2 Overview of Comparison Statistics

This chapter lists the changes found for each configuration item in the base and revised reports.

The 'Status' column shows the overall comparison result which can be same, not same, not comparable or error.

The 'Records' column shows how many records of each configuration item have been Added, Updated, Deleted or remain the Same. Within each record, there might be multiple fields that represent configuration settings that have been affected by an update.

The 'Change Details' column may include one or multiple entries that contain detailed information about the configuration change. Click on an entry to navigate to the configuration item that will highlight the change information in a yellow table. Configuration items in green have been added, configuration items in red and strikethrough have been deleted. A red and strikethrough value followed by a green value means that the value has been updated and the green value has replaced the value in red.

Comparison Statistics for all Configuration Items
Configuration ItemRecords
U=Updated
S=Same
A=Added
D=Deleted
Fields
U=Updated
S=Same
A=Added
D=Deleted
StatusChange Details
NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Subscribers (Condensed)notsame4031076057190Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
02/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 0: Added record with key 'aps01' Subscribers (Condensed)
Administrative Userssame40400124012400Compare okNo changes found.
Class of Servicesame5050000000Compare okNo changes found.
Class of Service Membershipnotsame514001801350Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
12/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 1: Updated record 'Voice Mail User COS' Class of Service Membership
22/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 2: Added record with key 'aps01'Change 1Class of Service Membership
User Templatessame4040000000Compare okNo changes found.
Call Handler Templatessame1010000000Compare okNo changes found.
Contact Templatessame1010000000Compare okNo changes found.
Notification Templatessame7070000000Compare okNo changes found.
Custom Variablessame0000000000compare okNo changes found.
Custom Graphicssame2020000000Compare okNo changes found.
Administrative Replaceable Imagessame7070000000Compare okNo changes found.
Contacts (Condensed)notsame11000101900Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
32/29/2024 1:04:50 PM2/29/2024 12:04:50 PMChange 3: Updated record 'Contact1' Contacts (Condensed)
42/29/2024 1:04:50 PM2/29/2024 12:04:50 PMChange 4: Updated field 'Last Name' from Last1 to Last12Change 3Contacts (Condensed)
System Distribution Listsnotsame312003012900Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
52/24/2024 7:05:05 PM2/24/2024 6:05:05 PMChange 5: Updated record 'allvoicemailusers' System Distribution Lists
62/24/2024 7:05:05 PM2/24/2024 6:05:05 PMChange 6: Updated field 'Distribution List Members::Distribution List Members' : aps01Change 5System Distribution Lists
System Call Handlerssame3030000000Compare okNo changes found.
Directory Handlerssame1010000000Compare okNo changes found.
Interview Handlerssame1010000000Compare okNo changes found.
Custom Recordingssame0000000000compare okNo changes found.
Direct Routing Rulessame2020000000Compare okNo changes found.
Forwarded Routing Rulessame2020000000Compare okNo changes found.
Mailbox Storesnotsame1100061500Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
72/29/2024 1:05:03 PM2/29/2024 12:05:03 PMChange 7: Updated record 'UnityMbxDb1' Mailbox Stores
82/29/2024 1:05:03 PM2/29/2024 12:05:03 PMChange 8: Updated field 'Maximum Size
Before Warning (MB)' from 15001 to 15002
Change 7Mailbox Stores
Mailbox Stores Membershipsame404002802800Compare okNo changes found.
Mailbox Quotassame0000040400Compare okNo changes found.
Quota Alert Textsame1010000000Compare okNo changes found.
Message Aging Policysame2020000000Compare okNo changes found.
Aging Alert Textsame000001601600Compare okNo changes found.
Message Expirationsame0000030300Compare okNo changes found.
Branchessame0000000000compare okNo changes found.
Connection Locationssame1010000000Compare okNo changes found.
VPIM Locationssame0000000000compare okNo changes found.
Unified Messaging Servicessame0000000000compare okNo changes found.
Accounts Statussame0000000000compare okNo changes found.
SpeechView Transcription Servicesame0000000000compare okNo changes found.
Error Codessame5050000000Compare okNo changes found.
Video Servicessame0000000000compare okNo changes found.
Video Services Account Statussame0000000000compare okNo changes found.
Partitionssame1010000000Compare okNo changes found.
Search Spacessame1010000000Compare okNo changes found.
General Configurationsame000001401400Compare okNo changes found.
Clustersame1010000000Compare okNo changes found.
Servicessame750750000000Compare okNo changes found.
Authentication Rulessame2020000000Compare okNo changes found.
System Rolessame110110000000Compare okNo changes found.
Users in System Rolessame110110000000Compare okNo changes found.
Custom Rolessame0000000000compare okNo changes found.
Users in Custom Rolessame0000000000compare okNo changes found.
Restriction Tablessame5050000000Compare okNo changes found.
Licensesnotsame1611500112211000Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
92/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 9: Updated record 'cuc228' Licenses
102/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 10: Updated field 'Used' from 1 to 2Change 9Licenses
112/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 11: Updated field 'Unused' from 9 to 8Change 9Licenses
License Filessame0000000000compare okNo changes found.
Schedulessame3030000000Compare okNo changes found.
Holiday Schedulessame1010000000Compare okNo changes found.
Global Nicknamessame1109011090000000Compare okNo changes found.
Subject Line Formatssame2020000000Compare okNo changes found.
Attachment Descriptionssame100100000000Compare okNo changes found.
Enterprise Parameterssame16701670000000Compare okNo changes found.
Service Parameterssame650650000000Compare okNo changes found.
Fax Serversame0000050500Compare okNo changes found.
LDAP Setupsame0000030300Compare okNo changes found.
LDAP Directory Configurationsame1010000000Compare okNo changes found.
LDAP Authenticationsame0000040400Compare okNo changes found.
LDAP Custom Filtersame0000000000compare okNo changes found.
Authz Serversame0000000000compare okNo changes found.
Cross-Origin Resource Sharing (CORS)same0000000000compare okNo changes found.
SMTP Serversame000001201200Compare okNo changes found.
Smart Hostsame0000000000compare okNo changes found.
SMPP Providerssame0000000000compare okNo changes found.
Conversationssame620620000000Compare okNo changes found.
Messagingsame140140000000Compare okNo changes found.
Intrasite Networkingsame7070000000Compare okNo changes found.
Telephonysame160160000000Compare okNo changes found.
Reportssame9090000000Compare okNo changes found.
Connection Administrationsame110110000000Compare okNo changes found.
TRAPsame2020000000Compare okNo changes found.
Disk Capacitysame1010000000Compare okNo changes found.
PCAsame4040000000Compare okNo changes found.
RSSsame1010000000Compare okNo changes found.
Cluster Configurationsame2020000000Compare okNo changes found.
Faxsame3030000000Compare okNo changes found.
Unified Messaging Servicessame7070000000Compare okNo changes found.
API Settingssame3030000000Compare okNo changes found.
Phone Systemnotsame110003002730Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
122/29/2024 1:04:28 PM2/29/2024 12:04:28 PMChange 12: Updated record 'PhoneSystem' Phone System
132/29/2024 1:04:28 PM2/29/2024 12:04:28 PMChange 13: Added record with key 'aps01'Change 12Phone System
Port Groupsame0000000000compare okNo changes found.
Portsame0000000000compare okNo changes found.
Speech Connect Portsame1010000000Compare okNo changes found.
Trunksame0000000000compare okNo changes found.
SIP Certificatesame0000000000compare okNo changes found.
SIP Security Profilesame2020000000Compare okNo changes found.


3 Cisco Audit Logs

If Cisco Audit Logs have been provided, the following table lists the Cisco Audit Log entries found between the time of the generation of the base and the revised reports. Each Cisco Audit Log entry can be linked to a 'detected' change of the configuration item and list the name of the responsible user, the time of the change and the client IP address. Cisco Audit Log entries within the configuration item are shown in an orange highlighted box.

Cisco Audit Logs need to be collected using Cisco Real Time Monitoring Tool (RTMT) from the Cisco UC servers. The logs can be collected manually (please see user guide of Report Tool) or automatically by using scheduled jobs on the Cisco server, configured by RTMT to periodically transfer the Cisco Audit Logs via (S)FTP to an (S)FTP server. Within Report Tool, the path to the folder containing the Cisco Audit Logs files must be specified before generating the comparison report. In order to process the log files, the UTC time of the server must be provided.

If Cisco Audit Logs are not provided, the report will still contain all configuration changes but without additional auditing information such as user ID and accurate timestamps. Approximative timestamps (from the database) will still be available for added and modified configuration items, but not for deleted items. Therefore, to improve the accuracy for auditing purposes it is strongly recommended to collect and provide Cisco Audit Log files when generating comparison reports.

The following table lists the Cisco Audit Log entries found between the time of the generation of the base to the revised reports. The 'Detected Change' and 'Detected Config Item' columns contain a link to the detailed change of each configuration item. 'Detected' columns are the result of the comparison engine and link to the relevant Cisco Audit Log entry when matched. Clicking on the link will navigate to the detected change within the configuration item that is shown in a yellow highlighted box.

Entries that are marked as 'Possible duplicate of' are caused by multiple updates to the same configuration item. For these items, the responsible user and the time of change cannot be clearly determined, and any change could have been performed by any of the involved users. If multiple add, delete or update actions have been performed to the same configuration item within the comparison period, only the last edit will be associated with the change.

If you see no Cisco Audit Logs listed below, but you think you have provided them, please check the following:

No Cisco Audit Logs loaded. To add userid and time information of changes - please add Cisco Audit Logs before comparing.

4 Detected Changes

This chapter lists the configuration changes detected between the base and revised reports. These are the 'detected' changes that the UPLINX comparison algorithm has detected in phase 1 when comparing the base and the revised reports. The results are the added, updated and deleted records and added, updated and deleted fields that represent configuration settings within a record.

If Cisco audit logs are not provided, the report will only contain 'detected' configuration changes. Timestamps are extracted from the database and will be available for added and modified configuration items, but not for deleted items. If multiple add or update actions have been performed to one configuration item between the time of the generation of the base and the revised reports, only the last update will be associated with the change. Therefore, to improve accuracy for auditing purposes it is strongly recommended to collect and provide the Cisco audit log files when generating comparison reports.

All 'detected' changes found are listed in the summarized table below. The 'Detected Change' and 'Detected Config Item' columns link to the detailed change of each configuration item. Clicking on them will navigate to the 'detected' change within the configuration item, shown in a yellow highlighted box.

The 'Relevant Cisco Audit Log' column lists the matched Cisco Audit Log entry or entries. The UPLINX comparison algorithm will try to find matching Cisco Audit Logs for each 'detected' configuration change in phase 2 of the UPLINX comparison algorithm. Clicking on the link will navigate to the Cisco Audit Log within the configuration item, shown in an orange highlighted box.

The 'Time Source' column can be one of the following values:

Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
02/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 0: Added record with key 'aps01' Subscribers (Condensed)
12/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 1: Updated record 'Voice Mail User COS' Class of Service Membership
22/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 2: Added record with key 'aps01'Change 1Class of Service Membership
32/29/2024 1:04:50 PM2/29/2024 12:04:50 PMChange 3: Updated record 'Contact1' Contacts (Condensed)
42/29/2024 1:04:50 PM2/29/2024 12:04:50 PMChange 4: Updated field 'Last Name' from Last1 to Last12Change 3Contacts (Condensed)
52/24/2024 7:05:05 PM2/24/2024 6:05:05 PMChange 5: Updated record 'allvoicemailusers' System Distribution Lists
62/24/2024 7:05:05 PM2/24/2024 6:05:05 PMChange 6: Updated field 'Distribution List Members::Distribution List Members' : aps01Change 5System Distribution Lists
72/29/2024 1:05:03 PM2/29/2024 12:05:03 PMChange 7: Updated record 'UnityMbxDb1' Mailbox Stores
82/29/2024 1:05:03 PM2/29/2024 12:05:03 PMChange 8: Updated field 'Maximum Size
Before Warning (MB)' from 15001 to 15002
Change 7Mailbox Stores
92/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 9: Updated record 'cuc228' Licenses
102/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 10: Updated field 'Used' from 1 to 2Change 9Licenses
112/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 11: Updated field 'Unused' from 9 to 8Change 9Licenses
122/29/2024 1:04:28 PM2/29/2024 12:04:28 PMChange 12: Updated record 'PhoneSystem' Phone System
132/29/2024 1:04:28 PM2/29/2024 12:04:28 PMChange 13: Added record with key 'aps01'Change 12Phone System

5 Comparison Results of Configuration Items

This chapter contains one sub-chapter for each configuration item with detected changes between base and revised reports. It shows the comparison statistics for changes, followed by the detailed changes of the configuration item.

The 'Status' column shows the overall comparison result which can be same, not same, not comparable or error.

The 'Records' column shows how many records of each configuration item have been Added, Updated, Deleted or remain the Same. Within each record, there might be multiple 'Fields' that represent configuration settings that have been affected by an update.

Configuration items in green have been added, configuration items in red and strikethrough have been deleted. A red and strikethrough value followed by a green value means that the value has been updated and the green value has replaced the value in red.

5.1 Subscribers (Condensed)

Subscribers are Unity Connection users with voice mailboxes who will need to send and receive voice messages, and who may be able to use other Connection features such as Personal Call Transfer Rules and the Cisco Unity Inbox.

If the detailed Subscriber information is present, clicking on the Aliasname will navigate to the detailed subscriber part. Use the browser back button to navigate back to the overview.


5.1.1 Comparison Statistics

Comparison Statistics
Configuration ItemRecords
U=Updated
S=Same
A=Added
D=Deleted
Fields
U=Updated
S=Same
A=Added
D=Deleted
StatusChange Details
NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Subscribers (Condensed)notsame4031076057190Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
02/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 0: Added record with key 'aps01' Subscribers (Condensed)

5.1.2 Comparison Results

Subscribers (Short format)
AliasFirst NameLast NameDisplayExtensionDepartmentManagerBilling IDClass of ServiceSelf-enrollmentList in DirectorySkip PasswordAddressBuildingCityStateCountryTime ZoneLanguage
aps01
Detected Change ID0
Detected ChangeAdded record with key 'aps01'
Detected ObjectSubscribers (Condensed)
Detected Date (UTC)2/29/2024 12:04:29 PM
Detected Date (Local)2/29/2024 1:04:29 PM
aps01aps 01+61290004176   Voice Mail User COSYYN     System Default Time ZoneSystem Default Language

5.2 Administrative Users

For users who do not need to send or receive voice messages, but need to be given access to administer the system. A user account that is set up without a voice mailbox does not have a phone extension and is not counted as a licensed user.

Users without voice mailboxes typically require only administrative access to Connection. These users can have any of six predefined administrator roles assigned to them. Roles specify which tasks administrators can do in Cisco Unity Connection Administration.


5.2.1 Comparison Statistics

Comparison Statistics
Configuration ItemRecords
U=Updated
S=Same
A=Added
D=Deleted
Fields
U=Updated
S=Same
A=Added
D=Deleted
StatusChange Details
NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Administrative Userssame40400124012400Compare okNo changes found.

5.2.2 Comparison Results

No changes.

5.3 Class of Service

In Cisco Unity Connection, some of the features that are available to users with voice mailboxes are controlled by class of service (COS), including features for which you need user licenses. You can update the settings in a COS to enable or disable features and functionality at any time. The changes that you make affect all COS members.

Because a COS defines limits and permissions for using Cisco Unity Connection, its settings should be appropriate for the group of users that you are adding. For example, a COS:

Keep in mind that if you change the COS that is specified on a user template page, any user accounts that have already been created based on that template are not reassigned to the new COS. In contrast, when you modify the settings in a COS, the changes affect both new and existing members, so you can update COS settings before and after you create user accounts. You can also reassign a user to a different COS at any time.

5.3.1 Comparison Statistics

Comparison Statistics
Configuration ItemRecords
U=Updated
S=Same
A=Added
D=Deleted
Fields
U=Updated
S=Same
A=Added
D=Deleted
StatusChange Details
NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Class of Servicesame5050000000Compare okNo changes found.

5.3.2 Comparison Results

No changes.

5.4 Class of Service Membership

A COS is specified in each user template; thus, a user is assigned to the COS that is specified in the template on which the user account is based. If you find that the settings for a particular COS are no longer appropriate for an individual user or several users, you can reassign the users to another COS at any time. (Changing the COS that is specified in a template does not affect user accounts that have already been created.)

The following lists the users as members of COS:

5.4.1 Comparison Statistics

Comparison Statistics
Configuration ItemRecords
U=Updated
S=Same
A=Added
D=Deleted
Fields
U=Updated
S=Same
A=Added
D=Deleted
StatusChange Details
NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Class of Service Membershipnotsame514001801350Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
12/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 1: Updated record 'Voice Mail User COS' Class of Service Membership
22/29/2024 1:04:29 PM2/29/2024 12:04:29 PMChange 2: Added record with key 'aps01'Change 1Class of Service Membership

5.4.2 Comparison Results

Class of Service Membership
Class Of ServiceMembers
Voice Mail User COS
Detected Change ID1
Detected ChangeUpdated record 'Voice Mail User COS'
Detected ObjectClass of Service Membership
Detected Date (UTC)2/29/2024 12:04:29 PM
Detected Date (Local)2/29/2024 1:04:29 PM
Child ID2
AliasFirst NameLast NameDisplay NameExtension
agent1agent1UCCXagent1 UCCX+61290004001
aps01
Detected Change ID2
Detected ChangeAdded record with key 'aps01'
Detected ObjectClass of Service Membership
Detected Date (UTC)2/29/2024 12:04:29 PM
Detected Date (Local)2/29/2024 1:04:29 PM
Parent ID1
aps01aps 01+61290004176

5.5 User Templates

Each user that you add in Cisco Unity Connection is based on a template. Settings from the template are applied to the user as the new user is created or imported. (Changes to template settings do not affect existing users.)

Users with voice mailboxes are end users; users without voice mailboxes are system administrators.

Connection has the following User Template types

5.5.1 Comparison Statistics

Comparison Statistics
Configuration ItemRecords
U=Updated
S=Same
A=Added
D=Deleted
Fields
U=Updated
S=Same
A=Added
D=Deleted
StatusChange Details
NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
User Templatessame4040000000Compare okNo changes found.

5.5.2 Comparison Results

No changes.

5.6 Call Handler Templates

Each call handler that you add in Cisco Unity Connection is based on a template. Settings from the template are applied to the call handler as the call handler is created. (Changes to template settings do not affect existing call handlers.)

Connection comes with the following predefined call handler templates, which you can modify but not delete:

Before you create call handlers, review the settings in the template that you plan to use and determine whether you need to make changes or create new templates. For each template, you will want to consider enabling the appropriate transfer, caller input, greetings, and message settings for the call handlers that you plan to create. If you change settings on a call handler template, the new settings will be in effect only for new call handlers that are created by using that template.

Deleting a call handler template will not affect any call handlers that were based on that template when they were created. Note that you cannot delete the default templates.

5.6.1 Comparison Statistics

Comparison Statistics
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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Call Handler Templatessame1010000000Compare okNo changes found.

5.6.2 Comparison Results

No changes.

5.7 Contact Templates

Each contact that you add in Cisco Unity Connection is based on a template. Settings from the template are applied to the contact as the new contact is created or imported. (Changes to template settings do not affect existing contacts.)

5.7.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Contact Templatessame1010000000Compare okNo changes found.

5.7.2 Comparison Results

No changes.

5.8 Notification Templates

Intelligent Notifications deliver rich, customizable, and actionable voice message notifications. When connected to the corporate network, they provide users the ability to play, reply, forward, mark unread, and delete a specific message.

The following Notification Templates are configured:

5.8.1 Comparison Statistics

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Notification Templatessame7070000000Compare okNo changes found.

5.8.2 Comparison Results

No changes.

5.9 Custom Variables

Custom variables give flexibility to populate content in an HTML notification. Administrators are allowed to create different custom variables that can be used while creating the HTML-based notification templates. For example, the custom variables can be used in case of defining a particular company's name, address, any numbers, or URLs.

5.9.1 Comparison Statistics

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Custom Variablessame0000000000compare okNo changes found.

5.9.2 Comparison Results

5.10 Custom Graphics

Custom Graphics define graphic objects which can be inserted in an HTML notification. Administrators are allowed to create Custom Graphics that can be used while creating the HTML-based notification templates.

5.10.1 Comparison Statistics

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Custom Graphicssame2020000000Compare okNo changes found.

5.10.2 Comparison Results

No changes.

5.11 Administrative Replaceable Images

Replaceable Images overwrite default images used by notifications to users.

The administrator has rights to replace the default images for the following status items:

These images can anytime reset to default through the Restore Default option given on the Search Replaceable Images page. The addition or deletion of any image is not allowed in the given default list.

5.11.1 Comparison Statistics

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Administrative Replaceable Imagessame7070000000Compare okNo changes found.

5.11.2 Comparison Results

No changes.

5.12 Contacts (Condensed)

5.12.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Contacts (Condensed)notsame11000101900Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
32/29/2024 1:04:50 PM2/29/2024 12:04:50 PMChange 3: Updated record 'Contact1' Contacts (Condensed)
42/29/2024 1:04:50 PM2/29/2024 12:04:50 PMChange 4: Updated field 'Last Name' from Last1 to Last12Change 3Contacts (Condensed)

5.12.2 Comparison Results

Contacts (Summary)
AliasFirst NameLast NameDisplay NameDepartmentExtensionPartition1st Alternate Name1st SMTP Proxy AddressList in directory
Contact1
Detected Change ID3
Detected ChangeUpdated record 'Contact1'
Detected ObjectContacts (Condensed)
Detected Date (UTC)2/29/2024 12:04:50 PM
Detected Date (Local)2/29/2024 1:04:50 PM
Child ID4
Contact1Last1
Last12
Detected Change ID4
Detected ChangeUpdated field 'Last Name' from Last1 to Last12
Detected ObjectContacts (Condensed)
Detected Date (UTC)2/29/2024 12:04:50 PM
Detected Date (Local)2/29/2024 1:04:50 PM
Parent ID3
Contact1 Last1  cuc218 Partition  Y

5.13 System Distribution Lists

When a user addresses a message to a system distribution list, the local Cisco Unity Connection location parses the distribution list membership. The sending location first addresses messages to any VPIM users that are on the distribution list. Next, the sending location checks to see if there are any remote Connection users in the membership; if so, it sends a single message to each location that homes these remote users, addressed to the distribution list (the home locations each parse the message and deliver to their local users). Finally, the sending location checks for local users in the distribution list membership, and delivers the message to each of them.

Connection includes the following predefined system distribution lists: All Voice Mail Users, Undeliverable Messages, and All Voicemail-Enabled Contacts. Each Connection server in your organization has a distinct version of each of these lists. If you have not changed the names of these lists to be unique, during initial replication each server automatically adds the remote server name to the display name of any remote lists whose names overlap with local list names.

By default, the predefined lists on each Connection location have the same recorded voice name, and the All Voice Mail Users and All Voicemail-Enabled Contacts lists have the same extension at each location (the Undeliverable Messages list by default is not assigned an extension, because users do not typically address messages to this list). When setting up Digital Networking, you should consider modifying the recorded voice name of each All Voice Mail Users list and each All Voicemail-Enabled Contacts list; if you do not, users can hear a confusing list of choices when they address messages by name to one of these lists. When users address by extension to a list whose extension overlaps that of another list, they reach the first list that is located when Connection searches the partitions of the user search space in order.

Tip : Distribution lists can be nested such that a distribution list contains other lists. You can create one master All Voice Mail Users distribution list that contains the All Voice Mail Users list of each Connection location.

The following distribution lists are configured:

5.13.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
System Distribution Listsnotsame312003012900Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
52/24/2024 7:05:05 PM2/24/2024 6:05:05 PMChange 5: Updated record 'allvoicemailusers' System Distribution Lists
62/24/2024 7:05:05 PM2/24/2024 6:05:05 PMChange 6: Updated field 'Distribution List Members::Distribution List Members' : aps01Change 5System Distribution Lists

5.13.2 Comparison Results

Distribution List
NameDetails
allvoicemailusers
Detected Change ID5
Detected ChangeUpdated record 'allvoicemailusers'
Detected ObjectSystem Distribution Lists
Detected Date (UTC)2/24/2024 6:05:05 PM
Detected Date (Local)2/24/2024 7:05:05 PM
Child ID6
Distribution List
Display NameAll Voice Mail Users
Extension99991
Partitioncuc218 Partition
Replicate to Remote Sites Over Intersite LinksY
Allow ContactsN
Accept Messages from Foreign SystemsN
Replicate to SRSV BranchesN
Distribution List Members
Distribution List Membersaps01
Detected Change ID6
Detected ChangeUpdated field 'Distribution List Members::Distribution List Members' : aps01
Detected ObjectSystem Distribution Lists
Detected Date (UTC)2/24/2024 6:05:05 PM
Detected Date (Local)2/24/2024 7:05:05 PM
Parent ID5
Alternate Names
Alternate Names

5.14 System Call Handlers

Interview handlers collect information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. For example, you might use an interview handler to take sales orders or to gather information for a product support line.

You can specify who receives the messages for the interview handler, whether the message is marked for dispatch delivery, whether the message is marked urgent, and what action to take next on the call after a message is left.

When all the answers have been recorded, they are forwarded as a single voice message, with beeps separating the answers, to the recipient (user or distribution list) that you designate in the interview handler configuration.

5.14.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
System Call Handlerssame3030000000Compare okNo changes found.

5.14.2 Comparison Results

No changes.

5.15 Directory Handlers

Directory handlers provide directory assistance that callers can use to reach Cisco Unity Connection users who have mailboxes and who are listed in the directory.

When a caller searches for a user name or part of a name, a directory handler looks up the extension and routes the call to the appropriate user. Callers can also enter an extension to place a call from a directory handler; the extension is checked against the applicable outcalling restriction table if the caller is a user, or against the Default Outdial restriction table if the caller is an outside caller.

There are two types of directory handlers:

5.15.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Directory Handlerssame1010000000Compare okNo changes found.

5.15.2 Comparison Results

No changes.

5.16 Interview Handlers

Interview handlers collect information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. For example, you might use an interview handler to take sales orders or to gather information for a product support line.

You can specify who receives the messages for the interview handler, whether the message is marked for dispatch delivery, whether the message is marked urgent, and what action to take next on the call after a message is left.
When all the answers have been recorded, they are forwarded as a single voice message, with beeps separating the answers, to the recipient (user or distribution list) that you designate in the interview handler configuration.

5.16.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Interview Handlerssame1010000000Compare okNo changes found.

5.16.2 Comparison Results

No changes.

5.17 Custom Recordings

Indicate whether Cisco Unity Connection plays a recording to callers before allowing them to leave a message for the user or call handler. You can also indicate whether all callers hear the recording or only unidentified callers:

Default: Do Not Play Recording.

5.17.1 Comparison Statistics

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Custom Recordingssame0000000000compare okNo changes found.

5.17.2 Comparison Results

5.18 Direct Routing Rules

Direct rules handle calls from users and outside callers that are dialed directly to Connection. The predefined direct routing rules are:

5.18.1 Comparison Statistics

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Direct Routing Rulessame2020000000Compare okNo changes found.

5.18.2 Comparison Results

No changes.

5.19 Forwarded Routing Rules

Forwarded rules handle calls that are forwarded to Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are:

5.19.1 Comparison Statistics

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Forwarded Routing Rulessame2020000000Compare okNo changes found.

5.19.2 Comparison Results

No changes.

5.20 Mailbox Stores

A mailbox store is a database for voice messages (who each message was sent to, when it was sent, the location of the WAV file on the hard disk, and so on).It points to an operating-system directory for voice message WAV files.

An administrator with the required permissions can create up to four additional mailbox stores. Each additional mailbox store includes:

Although there is one mailbox-store database for each mailbox store, there is only one directory database for the entire system. If you create an additional mailbox store and move the mailboxes for selected users to the new store, the directory information for the users remains in the directory database that was created when Connection was installed.

After you create a new mailbox store, you can either move existing mailboxes into the new store or you can create new mailboxes in the new store.

5.20.1 Comparison Statistics

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Mailbox Storesnotsame1100061500Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
72/29/2024 1:05:03 PM2/29/2024 12:05:03 PMChange 7: Updated record 'UnityMbxDb1' Mailbox Stores
82/29/2024 1:05:03 PM2/29/2024 12:05:03 PMChange 8: Updated field 'Maximum Size
Before Warning (MB)' from 15001 to 15002
Change 7Mailbox Stores

5.20.2 Comparison Results

Mailbox Store
Mailbox StoreServerDisplay NameSystemMountedMaximum Size
Before Warning (MB)
UnityMbxDb1
Detected Change ID7
Detected ChangeUpdated record 'UnityMbxDb1'
Detected ObjectMailbox Stores
Detected Date (UTC)2/29/2024 12:05:03 PM
Detected Date (Local)2/29/2024 1:05:03 PM
Child ID8
cuc218Unity Messaging Database -1YY15001
15002
Detected Change ID8
Detected ChangeUpdated field 'Maximum SizeBefore Warning (MB)' from 15001 to 15002
Detected ObjectMailbox Stores
Detected Date (UTC)2/29/2024 12:05:03 PM
Detected Date (Local)2/29/2024 1:05:03 PM
Parent ID7

5.21 Mailbox Stores Membership

This section lists the membership of user mailboxes within the mailbox stores:

5.21.1 Comparison Statistics

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Mailbox Stores Membershipsame404002802800Compare okNo changes found.

5.21.2 Comparison Results

No changes.

5.22 Mailbox Quotas

To help control the size of user voice mailboxes, Cisco Unity Connection lets you specify quotas, or limits, on the maximum size of voice mailboxes. By default, Connection is configured with the following systemwide mailbox size quotas:

Quota Level Mailbox Size That Triggers Quota Action Action When Quota Is Reached Recording Time in Minutes Before Quota Is Reached
G.711 Mu-Law G.711 A-Law G.726 32 Kbps PCM 8 kHz G.729a
Warning 12 megabytes The user is warned that the mailbox is reaching the maximum size allowed. 25 25 50 50 200
Send 13 megabytes The user is prevented from sending any more voice messages. 27 27 54 54 217
Send/ Receive 14 megabytes The user is prevented from sending or receiving any more voice messages. 31 31 61 61 246

The following following systemwide mailbox size quotas are configured:

5.22.1 Comparison Statistics

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Mailbox Quotassame0000040400Compare okNo changes found.

5.22.2 Comparison Results

No changes.

5.23 Quota Alert Text

The system will send mailbox quota alert emails to users once a mailbox quota has been reached. This section defines the subject line and body text fields for this alert email. Each language that is installed on the system has a separate mailbox quota alert.

The following mailbox quota alerts messages are defined:

5.23.1 Comparison Statistics

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Quota Alert Textsame1010000000Compare okNo changes found.

5.23.2 Comparison Results

No changes.

5.24 Message Aging Policy

To help ensure that the hard disk where voice messages are stored does not fill up, you can configure Cisco Unity Connection message aging rules to automatically:

You can enable or disable these message aging rules, and you can specify a different number of days for each rule. You can also enable or disable the message aging policy; disabling the policy means that the rules are not enforced regardless of their settings.

If the message aging policy is enabled, and if one or more message aging rules are enabled, you can still disable message aging for individual users on the Voice Mailbox page. However, if the message aging policy is disabled, you cannot enable it for individual users.

5.24.1 Comparison Statistics

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Message Aging Policysame2020000000Compare okNo changes found.

5.24.2 Comparison Results

No changes.

5.25 Aging Alert Text

For each message aging rule, you can specify whether Connection sends email alerts to users prior to taking the aging action that is associated with the rule. This gives users time to review and act on the applicable messages. You specify the number of days between the time that Connection sends the alert and the time that the message aging action takes place.

Alerts cannot be sent to users unless the Corporate Email Address field for each user contains a valid email address. Connection must also be configured to relay messages through an SMTP smart host.

You can customize the text in the email alerts or you can use the default text. The default subject line and body text are different for the alerts related to each aging rule, and they can be customized separately. All message aging policies use the same five rules.

5.25.1 Comparison Statistics

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Aging Alert Textsame000001601600Compare okNo changes found.

5.25.2 Comparison Results

No changes.

5.26 Message Expiration

The Message Recording Expiration feature guarantees that a voice message that is stored on the Cisco Unity Connection server cannot be listened to after it reaches a set expiration date, regardless of whether the message has been forwarded to another Connection recipient. Message Recording Expiration is a systemwide setting, and thus cannot be applied only to a subset of users.

You set the number of days after which messages arrive that they will expire. At expiration, message recordings are automatically replaced with a decoy recording that says, 'The message has expired.'

Typically, message aging rules are sufficient for enforcing message-retention policies. Note, however, that when a message is forwarded, the forwarded message is considered a new message and its age is reset. If you are concerned that users may forward messages in an attempt to circumvent the message-retention policy, consider enabling the Message Recording Expiration feature. The message recording and transcription (if any) expire based on the date that the original copy of the message arrived, regardless of user forwarding.

By default, the Message Recording Expiration feature is not enabled.

If you enable the Message Recording Expiration feature, we recommend that you configure the expiration time frame to be two to three times longer than the message aging time frame. (For example, if all of your messages are marked secure by default and you have a message aging policy set to permanently delete all secure messages older than 60 days, configure message recordings to expire in 180 days.)

Note that the Message Recording Expiration feature does not apply to messages that have been forwarded to personal email addresses or to message recordings that have been saved locally to user workstations. To prevent users from saving local copies or forwarding voice messages to personal email addresses, consider configuring Connection to mark all messages as secure.

Connection applies the Message Recording Expiration feature to messages in the mailboxes of recipients that are homed on the Connection server. For example, if User A homed on Connection server A sends a message to User B homed on Connection server B, the message will be subject to message expiration only if the Message Recording Expiration feature is enabled on server B.

5.26.1 Comparison Statistics

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Message Expirationsame0000030300Compare okNo changes found.

5.26.2 Comparison Results

No changes.

5.27 Branches

Cisco Unity Connection Survivable Remote Site Voicemail (Connection SRSV) is a backup voicemail solution that allows you to receive voice messages during WAN outages. This is a new feature starting with CUC version 9.1. It works in conjunction with Cisco Unified Survivable Remote Site Telephony (SRST) for providing voicemail service to a branch when the connectivity with the central Connection voicemail service is lost.

Connection SRSV is used in the centralized Cisco Unified Communications Manager and Cisco Unity Connection environment with multiple branch offices or small sites. It provides limited voicemail and auto-attendant features that remain in synchronization with the central Connection voicemail service so that when the WAN outage or failure occurs, the Connection SRSV solution can provide voicemail service to the subscribers at the branch.

The following branches are configured:

5.27.1 Comparison Statistics

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Branchessame0000000000compare okNo changes found.

5.27.2 Comparison Results

5.28 Connection Locations

Central to how Digital Networking works is an object referred to as a Cisco Unity Connection location. Each Connection server (or cluster) on the network is represented by a single Connection location, which is created locally during installation and which cannot be deleted from the server itself. When you join the server (or cluster) to a Digital Network, a Connection location is created for the server (or cluster) on all other locations in the network, and these locations automatically begin to perform directory synchronization with the new location. If you remove the server (or cluster) from the Digital Network, the corresponding Connection location is removed from all other locations on the network, and its directory information is automatically removed from these locations (and vice versa). A Connection location can only belong to a single Digital Network. As soon as you join one server to a location on the Digital Network, any other locations on the network are notified of the new location and begin to exchange directory information with the new location.

All objects that you create on a particular location are said to be "homed" on that location. To modify the properties of an object or to delete the object, you must use the administration tools on the location that homes the object. Each location has its own directory of users and other objects, and replicates a subset of these objects and their properties to other locations; the collection of objects and object properties that are replicated among locations is referred to as the Connection directory.

In the context of Digital Networking, an object that is homed on a location is sometimes referred to as local for that location (for example, a local user) and an object that is homed on a different location is referred to as remote.

5.28.1 Comparison Statistics

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Connection Locationssame1010000000Compare okNo changes found.

5.28.2 Comparison Results

No changes.

5.29 VPIM Locations

When you use the recommended approach of configuring a single Cisco Unity Connection location on the Digital Network as a bridgehead to handle all VPIM locations, the VPIM location data and all contacts at the VPIM location (including automatically created contacts) are replicated to other locations in the network. When a VPIM message is sent to or from a user at another Connection location, the message first passes to the bridgehead, which handles forwarding the message to the destination server.

The following VPIM locations are configured:

5.29.1 Comparison Statistics

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VPIM Locationssame0000000000compare okNo changes found.

5.29.2 Comparison Results

5.30 Unified Messaging Services

Unified messaging services are used to synchronize Cisco Unity Connection and Exchange mailboxes (single inbox) on Exchange servers.

The following Unified messaging services are configured to access Exchange server(s).

5.30.1 Comparison Statistics

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Unified Messaging Servicessame0000000000compare okNo changes found.

5.30.2 Comparison Results

5.31 Accounts Status

The following table list the status of the unified messaging configuration of each Cisco Unity Connection user for Microsoft Exchange and for Unified Messaging and Cisco Unified MeetingPlace.

5.31.1 Comparison Statistics

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Accounts Statussame0000000000compare okNo changes found.

5.31.2 Comparison Results

5.32 SpeechView Transcription Service

When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text. When a voice message arrives, it is delivered to the mailbox of the recipient with a blank text attachment. When the completed transcription is returned by the transcription service, the text attachment is updated with the text of the transcription, or with an error message if there was a problem with the transcription. Only the first 500 characters of a message transcription are provided, so longer messages are truncated. However, users have access to the original recording in its entirety.

Connection sends the audio portion of a voice message to the transcription service, without details about the sender or recipients of the message. Communication between Connection and the external transcription service is secured by using S/MIME over SMTP.

To use SpeechView, users must belong to a class of service that enables transcriptions of voice messages. Members of the class of service can view the transcriptions of their messages by using an IMAP client that is configured to access their Connection messages. The original voice message remains attached to the transcribed text message.

The following are the settings for the Transcription Service for SpeechView:

5.32.1 Comparison Statistics

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SpeechView Transcription Servicesame0000000000compare okNo changes found.

5.32.2 Comparison Results

5.33 Error Codes

The following Nuance Transcription Error codes are configured:

5.33.1 Comparison Statistics

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Error Codessame5050000000Compare okNo changes found.

5.33.2 Comparison Results

No changes.

5.34 Video Services

Video services allow Unity Connection to integrate with video server to store and retrieve all the video messages and greetings recorded by the user. In addition, it allows Unity Connection to verify the state of video server, codecs, and user credentials used with video server.

5.34.1 Comparison Statistics

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Video Servicessame0000000000compare okNo changes found.

5.34.2 Comparison Results

5.35 Video Services Account Status

After configuring video services in Unity Connection, the administrator needs to configure video service accounts for each user.

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Video Services Account Statussame0000000000compare okNo changes found.

5.35.2 Comparison Results

5.36 Partitions

In Cisco Unity Connection, you create partitions as a way to group together objects to which callers and users can address messages or place calls while interacting with Connection. One or more partitions can be grouped together as members of a search space, and a partition can be a member of more than one search space. The following types of objects belong to a partition:

Extensions must be unique within a partition, although partitions can contain objects that do not have an associated extension (for example, some contacts and system distribution lists). The names of objects do not have to be unique within a partition. System contact phone numbers also do not need to be unique within a partition.

In general, objects can only be a member of a single partition, although a user can have a primary extension in one partition and an alternate extension in a different partition.

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Partitionssame1010000000Compare okNo changes found.

5.36.2 Comparison Results

No changes.

5.37 Search Spaces

Search spaces are used to define the search scope of objects (users, distribution lists, and so on) that a user or outside caller can reach while interacting with Cisco Unity Connection. For example, the search scope that is applied to a user identifies which users, distribution lists, or VPIM contacts the user can address messages to. The search scope that is applied to a user also identifies which users and system contacts the user can call by name dialing when using the voice-recognition conversation.

The following types of objects can use a search space for their search scope:

A search space is comprised of one or more ordered partitions. When Connection searches for an object on behalf of a caller, it searches the partitions in the order in which they are arranged in the search space. While extensions must be unique within a partition, they do not need to be unique within a search space, so you can use search spaces to handle dial plans that have overlapping extensions.

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Search Spacessame1010000000Compare okNo changes found.

5.37.2 Comparison Results

No changes.

5.38 General Configuration

This section contains the general global settings for Cisco Unity Connection:

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General Configurationsame000001401400Compare okNo changes found.

5.38.2 Comparison Results

No changes.

5.39 Cluster

The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active.

When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.

The following cluster member servers are configured:

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Clustersame1010000000Compare okNo changes found.

5.39.2 Comparison Results

No changes.

5.40 Services

The following services are present on this server:

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Servicessame750750000000Compare okNo changes found.

5.40.2 Comparison Results

No changes.

5.41 Authentication Rules

For Connection users who are not linked to user data in an LDAP directory, this authentication rule applies both to voice mail passwords and to web passwords.

For Connection users who are linked to user data in an LDAP directory, this authentication rule applies only to voice mail passwords. Web authentication and failed logon attempts will be handled by the LDAP directory, not by Connection.

The following Authentication Rules are configured:

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Authentication Rulessame2020000000Compare okNo changes found.

5.41.2 Comparison Results

No changes.

5.42 System Roles

System Roles are the predefined roles provided by Unity Connection.

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System Rolessame110110000000Compare okNo changes found.

5.42.2 Comparison Results

No changes.

5.43 Users in System Roles

System Roles are the predefined roles provided by Unity Connection. This is the list of users with these roles.

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Users in System Rolessame110110000000Compare okNo changes found.

5.43.2 Comparison Results

No changes.

5.44 Custom Roles

Custom Roles are the roles that the administrator creates based on the requirements.

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Custom Rolessame0000000000compare okNo changes found.

5.44.2 Comparison Results

5.45 Users in Custom Roles

Custom Roles are the roles that the administrator creates based on the requirements. This is the list of users assigned these custom roles.

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Users in Custom Rolessame0000000000compare okNo changes found.

5.45.2 Comparison Results

5.46 Restriction Tables

Restriction tables allow you to control which phone numbers users and administrators can use for:

For example, you can specify that users have calls transferred only to internal extensions or that faxes are delivered only to local phone numbers. Restriction tables are applied regardless of how a user or administrator accesses Cisco Unity Connection. They do not affect the phone numbers that users can dial when they are not logged on to Connection.

Each class of service specifies for its members a restriction table for call transfers, one for message notification, and one for fax deliveries. The restriction table can be the same for all three, or different for each. Because users without mailboxes (typically, administrators) are not assigned to a class of service, Connection applies the default restriction tables (default transfer, default outdial, or default fax) to actions taken by these types of users, including actions taken on behalf of other users.

The following Restriction Tables are configured:

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Restriction Tablessame5050000000Compare okNo changes found.

5.46.2 Comparison Results

No changes.

5.47 Licenses

This information shows the status of licensed features for the Connection server. For features that are licensed for a number of seats, the report displays the number of used and unused seats.

The following table defines the license parameters for Cisco Unity Connection features:

License Parameter Feature Description
LicAdvancedUserMax TTS and ASR (advanced) users Sets the maximum number of users who can use voice recognition.
LicIMAPSubscribersMax Users with IMAP access to voice messages Sets the maximum number of users who can use a third-party IMAP client to access voice messages.
LicMaxMsgRecLenIsLicensed Voice message recordings longer than 30 seconds allowed Depending on whether the parameter is present in any of the installed license files, determines the maximum length of recorded messages:
If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), the maximum message length is 30 seconds regardless of the settings in Cisco Unity Connection Administration.
LicRealspeakSessionsMax Text to Speech sessions Sets the maximum number of simultaneous Text to Speech (TTS) sessions allowed on the Cisco Unity Connection server.
LicRegionIsUnrestricted U.S. English usage and personal call routing rules allowed Depending on whether the parameter is present in any of the installed license files, determines whether the English-United States language and personal call transfer rules are allowed:
If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), the English-United States language and personal call transfer rules are not allowed.
If the parameter is present in any of the installed license files (the License Usage report shows a value of "Yes"), the English-United States language and personal call transfer rules are allowed.
LicServerBackend (not used) This parameter may be present in a license file but does not affect the Cisco Unity Connection server.
LicServerVoiceRec (not used) This parameter may be present in a license file but does not affect the Cisco Unity Connection server.
LicSubscribersMax Users with voice mailboxes Sets the maximum number of voice messaging users allowed in Cisco Unity Connection.
LicUCxnUpgrades License files from previous releases allowed Depending on whether the parameter is present in any of the installed license files, determines whether Cisco Unity Connection will use license files from an earlier version of Connection:

If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), license files from an earlier version of Connection cannot be used.

If the parameter is present in any of the installed license files (the License Usage report shows a value of "Yes"), license files from an earlier version of Connection can be used.

LicUnityVoiceRecSessionsMax Voice recognition sessions Sets the maximum number of simultaneous voice recognition sessions (or ports) allowed on the Cisco Unity Connection server.
LicVMISubscribersMax Cisco Unity Inbox users Sets the maximum number of users who can be enabled to access the Cisco Unity Inbox. There is no restriction on the number of users who can access the Cisco Unity Inbox at one time.
LicVoicePortsMax Voice ports Sets the maximum number of Cisco Unity Connection voice messaging ports that can be installed on the Connection server.
LicVPIMIsLicensed VPIM Networking delivery locations allowed Depending on whether the parameter is present in any of the installed license files, determines whether VPIM Networking is allowed:
If the parameter is not present in any of the installed license files (the License Usage report shows a value of "No"), VPIM Networking is not allowed.
If the parameter is present in any of the installed license files (the License Usage report shows a value of "Yes"), VPIM Networking is allowed.

The following licenses are available:

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Licensesnotsame1611500112211000Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
92/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 9: Updated record 'cuc228' Licenses
102/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 10: Updated field 'Used' from 1 to 2Change 9Licenses
112/24/2024 7:06:48 PM2/24/2024 6:06:48 PMChange 11: Updated field 'Unused' from 9 to 8Change 9Licenses

5.47.2 Comparison Results

Licenses
ServerLicensed Seats For:Feature NameLimitCluster LimitUsedUnused
cuc228
Detected Change ID9
Detected ChangeUpdated record 'cuc228'
Detected ObjectLicenses
Detected Date (UTC)2/24/2024 6:06:48 PM
Detected Date (Local)2/24/2024 7:06:48 PM
Child ID10, 11
Users with voice mailboxesLicSubscribersMax10101
2
Detected Change ID10
Detected ChangeUpdated field 'Used' from 1 to 2
Detected ObjectLicenses
Detected Date (UTC)2/24/2024 6:06:48 PM
Detected Date (Local)2/24/2024 7:06:48 PM
Parent ID9
9
8
Detected Change ID11
Detected ChangeUpdated field 'Unused' from 9 to 8
Detected ObjectLicenses
Detected Date (UTC)2/24/2024 6:06:48 PM
Detected Date (Local)2/24/2024 7:06:48 PM
Parent ID9

5.48 License Files

License files, which enable the features purchased by the customer, are required for configuring a new Cisco Unity Connection system and for adding or changing licensed features.

Multiple license files can be installed on a Cisco Unity Connection server. Each installed license file may enable one or more features. All of the installed license files combined enable the features that the customer wants.

Each license file (except for the demonstration license file) is registered to the MAC address of the network interface card (NIC) on the Cisco Unity Connection server.

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License Filessame0000000000compare okNo changes found.

5.48.2 Comparison Results

5.49 Schedules

Schedules (and associated sets of holidays) are one of the variables that Cisco Unity Connection uses to manage calls: call handler transfer rules can be varied based on a schedule and schedules can be applied to routing rules to change call routing patterns for different time periods. Schedules also affect when some user and call handler greetings play.

Connection offers two predefined schedules: All Hours, and Weekdays, both of which can be modified. (By default, the Weekdays schedule is configured to observe standard hours from 8 a.m. through 5 p.m. Monday through Friday, and to observe the predefined Holidays schedule, which does not contain any dates or times.)

For each schedule that you create or modify, you can identify multiple ranges of hours and days that make up the standard and closed hours, and associate a holiday schedule that defines specific holiday dates and times:

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Schedulessame3030000000Compare okNo changes found.

5.49.2 Comparison Results

No changes.

5.50 Holiday Schedules

When a Holiday setting is in effect, Cisco Unity Connection plays holiday greetings (if enabled) and observes closed hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.

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Holiday Schedulessame1010000000Compare okNo changes found.

5.50.2 Comparison Results

No changes.

5.51 Global Nicknames

The Global Nickname list is a comprehensive list of common nicknames that Cisco Unity Connection considers when a caller uses voice recognition to place a call or to address messages. For example, Connection considers "Bill," "Billy," and "Will" to be nicknames for the name "William."

If a user has an uncommon name or if others know the user by a different name (for example, a maiden name) consider adding these alternate names for the user. Alternate names improve the likelihood of Connection placing a call when callers ask for the user by name. You can add and remove nicknames from this list by using Cisco Unity Connection Administration.

The following nicknames are configured:

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Global Nicknamessame1109011090000000Compare okNo changes found.

5.51.2 Comparison Results

No changes.

5.52 Subject Line Formats

Message subject lines are visible when users view and listen to messages in the Cisco Unity Inbox, an IMAP client, an RSS client, or any other visual client that displays the message subject. Subject lines are not presented to users when they listen to voice messages by phone. You can configure both the wording and the information that is included in the subject line of voice messages, including localizing the subject line according to the language of the recipient.

The subject lines of the following message types can be defined:

Subject lines for call handler messages use the definition of outside caller messages or user to user messages, depending on whether the call handler message is from an outside caller or a user.

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Subject Line Formatssame2020000000Compare okNo changes found.

5.52.2 Comparison Results

No changes.

5.53 Attachment Descriptions

When Cisco Unity Connection is integrated with a third-party message store, Connection uses Text to Speech (TTS) to describe message attachments for users who check their messages on the phone. For example, an attachment with the extension .jpg is described as 'an image.'

The following TTS description(s) for message attachments are configured:

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Attachment Descriptionssame100100000000Compare okNo changes found.

5.53.2 Comparison Results

No changes.

5.54 Enterprise Parameters

Enterprise parameters for Cisco Unity Connection provide default settings that apply to all services in Cisco Unified Serviceability.

The following list contains all Enterprise Parameters:

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Enterprise Parameterssame16701670000000Compare okNo changes found.

5.54.2 Comparison Results

No changes.

5.55 Service Parameters

Service parameters for Cisco Unity Connection allow you to configure different services in Cisco Unified Serviceability.

The following list contains all Service Parameters:

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Service Parameterssame650650000000Compare okNo changes found.

5.55.2 Comparison Results

No changes.

5.56 Fax Server

Cisco Unity Connection can integrate with the Cisco Fax Server so that users can do the following while on the phone or while using the Cisco Unity Inbox:

Inbound faxes are sent to the fax extension for the user. The Cisco Fax Server uses its email gateway to route the fax through SMTP to the user mailbox on the Connection server. The Text to Speech (TTS) feature cannot read faxes.

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Fax Serversame0000050500Compare okNo changes found.

5.56.2 Comparison Results

No changes.

5.57 LDAP Setup

If the check box 'Enable Synchronizing from LDAP Server' is enabled, Cisco Unity Connection gets basic information on Connection users from the LDAP directories that you specify on the LDAP Directory Configuration page. Data is synchronized only for the Connection users that you created by importing users from the LDAP directory. Connection does not automatically create new Connection users when new users are added to the LDAP directory.

If you want to use LDAP authentication, you must enable LDAP synchronization.

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LDAP Setupsame0000030300Compare okNo changes found.

5.57.2 Comparison Results

No changes.

5.58 LDAP Directory Configuration

Cisco Unity Connection LDAP directory configurations specify which users in the LDAP directory are imported into Connection. For each LDAP directory configuration, a user search base is specified, which is the position in the LDAP directory tree where Connection begins its search for user accounts.

Connection imports all users in the tree or subtree (domain or OU) specified by the search base. A Connection server or cluster can only import LDAP data from subtrees with the same directory root, for example, from the same Active Directory forest.

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LDAP Directory Configurationsame1010000000Compare okNo changes found.

5.58.2 Comparison Results

No changes.

5.59 LDAP Authentication

Connection web applications authenticate user names and passwords against the user name and web application password in the Connection database if LDAP Authentication is enabled.

When users sign in to Connection by phone, Connection always authenticates based on the voicemail password in the Connection database, never based on any value in the LDAP directory.

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LDAP Authenticationsame0000040400Compare okNo changes found.

5.59.2 Comparison Results

No changes.

5.60 LDAP Custom Filter

LDAP Custom Filters allow for additional control over which LDAP users are imported into Cisco Unity Connection. subset of LDAP user accounts to become Connection users

When creating LDAP directory configurations in Connection, both a user search base and an LDAP filter must be specified. As applicable, create filters that integrate with the user search bases that you will specify for the maximum of five LDAP directory configurations that you can create.

Each filter must adhere to the LDAP filter syntax specified in RFC 4515, 'Lightweight Directory Access Protocol (LDAP): String Representation of Search Filters.'

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LDAP Custom Filtersame0000000000compare okNo changes found.

5.60.2 Comparison Results

5.61 Authz Server

Unity Connection 11.5(1) SU 3 and later provides an enhancement to the SAML SSO and non SSO login experience for Jabber users by providing the support of OAuth 2.0 Authorization Code Grant Flow. For faster login, Authorization Code Grant Flow requires an Authorization Server (Authz Server) to provide the access and refresh tokens to the Jabber client. In Unity Connection, the publisher server of Cisco Unified CM associated with a phone system is configured as an Authz server. After configuring an Authz server, Unity Connection uses the authorization keys provided by the Authz server to validate the token of a Jabber client. If authorization keys are changed on Cisco Unified CM, you must synchronize the keys between Unity Connection and Authz server. You can configure multiple Authz server by providing the credential of Cisco Unified CM associated with the phone system.

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Authz Serversame0000000000compare okNo changes found.

5.61.2 Comparison Results

5.62 Cross-Origin Resource Sharing (CORS)

CORS is a specification that allows client applications to process cross-origin requests in a more secure way. Typically for a web application, cross-origin requests from the original domain (where the application originated) to another domain are forbidden by the web browser due to a Single Origin Policy. CORS provide a way for the web browser and server to interact and determine whether or not to allow cross-origin request. CORS standard uses HTTP headers to establish an agreement between the web browser and the Unity Connection server to provide services to permitted domains.

Unity Connection provides support to the client applications of a cross domain server to access content on a Unity Connection server directly by creating an entry for cross domain server in Unity Connection. The entry for cross domain server must pre-exist in Unity Connection to process the CORS requests.

Unity Connection has extended the Single Sign On (SAML SSO) endpoint to support CORS.

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Cross-Origin Resource Sharing (CORS)same0000000000compare okNo changes found.

5.62.2 Comparison Results

5.63 SMTP Server

By using SMTP, Cisco Unity Connection can send text notification to notify users that they have received a new message or calendar event. Text notifications can be sent to any device that supports SMTP, for example, email addresses, cell phones, and text pagers.

To enable Connection to send text notifications by using SMTP, your Connection server must be configured to relay messages through a smart host. If Connection is configured to deliver text notifications but has not been configured to relay messages to a smart host, the notification attempt fails and the notification is put in the Connection SMTP Server badmail folder.

When a Connection user receives a new message, Connection can send a text notification to an email address. (When you set up this type of notification, you can configure Connection to include a link to the Cisco PCA in the body of the email message. On the Edit Notification Device page for the user, check the Include a Link to Cisco PCA in Message Text check box.)

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SMTP Serversame000001201200Compare okNo changes found.

5.63.2 Comparison Results

No changes.

5.64 Smart Host

Digital Networking uses SMTP to transmit both directory information and messages between Cisco Unity Connection servers.

If any pair of servers in the Digital Network cannot transmit and receive SMTP messages directly (for example, because a firewall separates the servers), you must configure these servers to route these messages through an SMTP smart host.

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Smart Hostsame0000000000compare okNo changes found.

5.64.2 Comparison Results

5.65 SMPP Providers

Cisco Unity Connection can use the Short Message Peer-to-Peer (SMPP) protocol to send message notifications in the Short Message Service (SMS) format to cell phones and other SMS-compatible devices when users receive new messages. An advantage of using SMS is that the user device often receives message notifications much faster than when using SMTP.

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SMPP Providerssame0000000000compare okNo changes found.

5.65.2 Comparison Results

5.66 Conversations

A Cisco Unity Connection conversation is a set of prerecorded prompts and menu options that callers hear as they interact with Connection by phone. It is organized into two main conversations-one for outside callers and one for Connection users. This chapter details the Connection conversation global settings.

5.66.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Conversationssame620620000000Compare okNo changes found.

5.66.2 Comparison Results

No changes.

5.67 Messaging

This section contains parameters for Cisco Unity Connection to relay messages for users to another SMTP server.

5.67.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
Messagingsame140140000000Compare okNo changes found.

5.67.2 Comparison Results

No changes.

5.68 Intrasite Networking

Each Cisco Unity Connection server (or cluster) has a maximum number of users that it can serve. When the messaging needs of your organization require more than one Connection server or cluster, or you need a way to combine multiple Connection directories or to internetwork Connection with Cisco Unity, you can link Connection servers or clusters together to form sites, and link a Connection site with another Connection site or with a Cisco Unity site to form a Cisco Voicemail Organization.

The following Intrasite Networking settings are configured:

5.68.1 Comparison Statistics

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Intrasite Networkingsame7070000000Compare okNo changes found.

5.68.2 Comparison Results

No changes.

5.69 Telephony

This section contains the advanced global settings for phone system integrations.

5.69.1 Comparison Statistics

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Telephonysame160160000000Compare okNo changes found.

5.69.2 Comparison Results

No changes.

5.70 Reports

Cisco Unity Connection is automatically set to gather and store data from which you can generate reports.

This section contains the advanced global settings for the reports generation:

5.70.1 Comparison Statistics

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Reportssame9090000000Compare okNo changes found.

5.70.2 Comparison Results

No changes.

5.71 Connection Administration

This section contains the administrator global settings for the Connection Cluster:

5.71.1 Comparison Statistics

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Connection Administrationsame110110000000Compare okNo changes found.

5.71.2 Comparison Results

No changes.

5.72 TRAP

This section contains the advanced global settings for Telephone Record and Play (TRAP):

5.72.1 Comparison Statistics

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TRAPsame2020000000Compare okNo changes found.

5.72.2 Comparison Results

No changes.

5.73 Disk Capacity

This section contains the advanced global settings for the disk:

5.73.1 Comparison Statistics

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Disk Capacitysame1010000000Compare okNo changes found.

5.73.2 Comparison Results

No changes.

5.74 PCA

The Cisco Personal Communications Assistant (PCA) is a website that provides users with access to the Cisco Unity web tools, which allow users to manage messages and personal preferences in Connection. The web tools available in the Cisco PCA include:

This section contains the advanced global settings for the Cisco Personal Communications Assistant (PCA):

5.74.1 Comparison Statistics

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PCAsame4040000000Compare okNo changes found.

5.74.2 Comparison Results

No changes.

5.75 RSS

As an alternative to checking messages by phone or using the Cisco Unity Inbox or an IMAP client, users can retrieve voice messages by using an RSS reader. In order to use the RSS Feed feature, users must be assigned to a class of service that is configured to allow them to use the Cisco Unity Inbox and RSS Feeds, and the Connection Inbox RSS Feed service must be activated and started.

RSS (most commonly translated as "Really Simple Syndication" but sometimes "Rich Site Summary") is a family of web feed formats used to publish frequently updated works (such as blog entries, news headlines, audio, and video) in a standardized format.

This section contains the advanced global settings for RSS:

5.75.1 Comparison Statistics

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NameBase ExistsChanged ExistStatusTotalUSADTotalUSADComparison InfoChange Details
RSSsame1010000000Compare okNo changes found.

5.75.2 Comparison Results

No changes.

5.76 Cluster Configuration

This section contains the advanced global settings for the Connection Cluster:

5.76.1 Comparison Statistics

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Cluster Configurationsame2020000000Compare okNo changes found.

5.76.2 Comparison Results

No changes.

5.77 Fax

Cisco Unity Connection can integrate with the Cisco Fax Server so that users can do the following while on the phone or while using the Cisco Unity Inbox.

This section contains the advanced global settings for the fax:

5.77.1 Comparison Statistics

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Faxsame3030000000Compare okNo changes found.

5.77.2 Comparison Results

No changes.

5.78 Unified Messaging Services

This section contains the advanced global settings for External Services:

5.78.1 Comparison Statistics

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Unified Messaging Servicessame7070000000Compare okNo changes found.

5.78.2 Comparison Results

No changes.

5.79 API Settings

Applications that use the Cisco Unity Connection Messaging Interface (CUMI) can access secure message recordings (audio attachments) for playback.

These settings affect all client applications that use CUMI to access messages. This includes several Connection client applications, such as the Cisco Unity Connection Web Inbox and Cisco ViewMail for Microsoft Outlook.

The following CUMI API settings are configured:

5.79.1 Comparison Statistics

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API Settingssame3030000000Compare okNo changes found.

5.79.2 Comparison Results

No changes.

5.80 Phone System

The phone system pages in Cisco Unity Connection Administration identify the phone systems that Cisco Unity Connection integrates with. In Connection Administration, a phone system has one or more port groups, which in turn have voice messaging ports.

5.80.1 Comparison Statistics

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Phone Systemnotsame110003002730Compare ok
Detected Changes
IDDetected Server Time (Local)Detected Server Time (UTC)Detected ChangeParentDetected Config Item
122/29/2024 1:04:28 PM2/29/2024 12:04:28 PMChange 12: Updated record 'PhoneSystem' Phone System
132/29/2024 1:04:28 PM2/29/2024 12:04:28 PMChange 13: Added record with key 'aps01'Change 12Phone System

5.80.2 Comparison Results

Phone Systems
NameDetails
PhoneSystem
Detected Change ID12
Detected ChangeUpdated record 'PhoneSystem'
Detected ObjectPhone System
Detected Date (UTC)2/29/2024 12:04:28 PM
Detected Date (Local)2/29/2024 1:04:28 PM
Child ID13
Phone System
Default TRAP Phone SystemY
Message Waiting Indicators
Send Message CountsN
Use Same Port for Enabling and Disabling MWIsN
Force All MWIs Off for this Phone SystemN
Call Loop Detection by Using DTMF
Enable for Supervised TransfersN
Enable for Forwarded Message Notification Calls (by Using DTMF)N
DTMF Tone To UseA
Guard Time (msecs)2500
Call Loop Detection by Using Extension
Enable for Forwarded Message Notification Calls (by Using Extension)Y
Phone View Settings
Enable Phone ViewN
CTI Phone Access User Name
Outgoing Call Restrictions
RestrictionsEnable outgoing calls
AXL Servers
AXL Servers
< No records found >
AXL Server Settings
Username
Cisco Unified Communications Manager Version
Enable End User PIN Synchronization for Primary AXL ServerN
Ignore Certificate ErrorsY
Phone System Associations
Phone System Associations
User AliasMWINotification Device
agent11 MWIs Referenced4 Notification Devices Referenced
operator1 MWIs Referenced4 Notification Devices Referenced
undeliverablemessagesmailbox1 MWIs Referenced4 Notification Devices Referenced
aps01
Detected Change ID13
Detected ChangeAdded record with key 'aps01'
Detected ObjectPhone System
Detected Date (UTC)2/29/2024 12:04:28 PM
Detected Date (Local)2/29/2024 1:04:28 PM
Parent ID12
1 MWIs Referenced4 Notification Devices Referenced

5.81 Port Group

Port groups hold most of the integration configuration settings and some or all of the voice messaging ports for Cisco Unity Connection.

While most phone system integrations need only one port group, multiple port groups may be needed in the following circumstances:

5.81.1 Comparison Statistics

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Port Groupsame0000000000compare okNo changes found.

5.81.2 Comparison Results

5.82 Port

Voice messaging ports provide the connections for calls between Cisco Unity Connection and the phone system. You can add voice messaging ports after the phone system has been created. The number of voice messaging ports that you add cannot bring the total number of voice messaging ports for all port groups to more than the maximum number of voice messaging ports that are enabled by the Connection license files.

The voice messaging ports let Cisco Unity Connection receive calls (for example, to record a message) and let Connection make calls (for example to send message notifications or to set MWIs).

Each voice messaging port can belong to only one port group. Port groups, when there are several, each have their own voice messaging ports. The total voice messaging ports belonging to all port groups must not exceed the maximum number of voice messaging ports that are enabled by the Connection license files.

5.82.1 Comparison Statistics

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Portsame0000000000compare okNo changes found.

5.82.2 Comparison Results

5.83 Speech Connect Port

Speech Connect uses voice-enabled directory handlers that allow both employees and outside callers to say the name of an employee and instantly get connected, without having to navigate an audio-text tree, and without knowing the extension of the employee. For easy access for employees, you can configure a Speech Connect speed dial on user phones.

5.83.1 Comparison Statistics

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Speech Connect Portsame1010000000Compare okNo changes found.

5.83.2 Comparison Results

No changes.

5.84 Trunk

When multiple phone systems are integrated with Cisco Unity Connection, you may want to set up a phone system trunk so that calls on one phone system can be transferred to extensions on another phone system. Phone system trunks are accessed by dialing extra digits (for example, dialing 9) before dialing the extension.

5.84.1 Comparison Statistics

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Trunksame0000000000compare okNo changes found.

5.84.2 Comparison Results

5.85 SIP Certificate

The SIP certificate is used only by SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports.

The following SIP certificates are present:

5.85.1 Comparison Statistics

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SIP Certificatesame0000000000compare okNo changes found.

5.85.2 Comparison Results

5.86 SIP Security Profile

The SIP security profile is used only by SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports.

The following SIP security profiles are present:

5.86.1 Comparison Statistics

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SIP Security Profilesame2020000000Compare okNo changes found.

5.86.2 Comparison Results

No changes.
Table of Contents
Table of Contents
1 Report Information
2 Overview of Comparison Statistics
3 Cisco Audit Logs
4 Detected Changes
5 Comparison Results of Configuration Items
5.1 Subscribers (Condensed)
5.2 Administrative Users
5.3 Class of Service
5.4 Class of Service Membership
5.5 User Templates
5.6 Call Handler Templates
5.7 Contact Templates
5.8 Notification Templates
5.9 Custom Variables
5.10 Custom Graphics
5.11 Administrative Replaceable Images
5.12 Contacts (Condensed)
5.13 System Distribution Lists
5.14 System Call Handlers
5.15 Directory Handlers
5.16 Interview Handlers
5.17 Custom Recordings
5.18 Direct Routing Rules
5.19 Forwarded Routing Rules
5.20 Mailbox Stores
5.21 Mailbox Stores Membership
5.22 Mailbox Quotas
5.23 Quota Alert Text
5.24 Message Aging Policy
5.25 Aging Alert Text
5.26 Message Expiration
5.27 Branches
5.28 Connection Locations
5.29 VPIM Locations
5.30 Unified Messaging Services
5.31 Accounts Status
5.32 SpeechView Transcription Service
5.33 Error Codes
5.34 Video Services
5.35 Video Services Account Status
5.36 Partitions
5.37 Search Spaces
5.38 General Configuration
5.39 Cluster
5.40 Services
5.41 Authentication Rules
5.42 System Roles
5.43 Users in System Roles
5.44 Custom Roles
5.45 Users in Custom Roles
5.46 Restriction Tables
5.47 Licenses
5.48 License Files
5.49 Schedules
5.50 Holiday Schedules
5.51 Global Nicknames
5.52 Subject Line Formats
5.53 Attachment Descriptions
5.54 Enterprise Parameters
5.55 Service Parameters
5.56 Fax Server
5.57 LDAP Setup
5.58 LDAP Directory Configuration
5.59 LDAP Authentication
5.60 LDAP Custom Filter
5.61 Authz Server
5.62 Cross-Origin Resource Sharing (CORS)
5.63 SMTP Server
5.64 Smart Host
5.65 SMPP Providers
5.66 Conversations
5.67 Messaging
5.68 Intrasite Networking
5.69 Telephony
5.70 Reports
5.71 Connection Administration
5.72 TRAP
5.73 Disk Capacity
5.74 PCA
5.75 RSS
5.76 Cluster Configuration
5.77 Fax
5.78 Unified Messaging Services
5.79 API Settings
5.80 Phone System
5.81 Port Group
5.82 Port
5.83 Speech Connect Port
5.84 Trunk
5.85 SIP Certificate
5.86 SIP Security Profile
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